Oliver Sweeney Reviews 1,542

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including shoes, boots, and clothing, often highlighting their durability and stylish design. Many people appreciate the top-tier customer service, describing it as first-class, helpful, and efficient in resolving issues. The ordering and delivery processes are frequently noted for being straightforward, swift, and well-packaged. However, some people were dissatisfied with specific product issues, such as certain shoes not being breathable or wearing out quickly, and some clothing items having inconsistent sizing or material composition. A few customers also reported issues with customer service regarding product defects or repair inquiries.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the excellent... See more

Quality

Clients share positive opinions on quality, frequently praising the exceptional craftsmanship, durability,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the first-class... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpful and professional... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality leather boots and fantastic that they come in UK size men's 13. There are fewer and fewer manufacturers offering sizes over UK12. The side zip makes it so much quicker to put on/tak... See more

Rated 5 out of 5 stars

I emailed Sarah about a return that had not been processed. She replied within minutes, initiated my refund and advised that they had not yet received the shoes but that the issue was with their carr... See more

Rated 5 out of 5 stars

I started my Sweeney journey back in 1997 roughly when they were launching in Harvey Nicholls and I ordered a pair of black samples. Ever since, any time I want or need shoes I have never been disappo... See more

Rated 5 out of 5 stars

I've only ever bought shoes & boots from Oliver Sweeney. Every time I've bought a pair , the quality has been excellent, the customer service is first class. Delivery is always either as stated... See more


Company details

  1. Men's Clothing Store
  2. Boot Store
  3. Clothing Store
  4. Outerwear Store
  5. Shoe Store

Written by the company

Shop the Oliver Sweeney collection. Menswear: designer shoes, boots and clothing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

First class .

The trainers are excellent quality , as are all OS products . The service is first class .
What’s not to like !

September 19, 2025
Rated 5 out of 5 stars

Quality shoes and clothing

Quality shoes and clothing, delivered quickly, I don’t know how easy it is to return products, as I have sent anything back, the fit is always true to size

September 5, 2025
Rated 5 out of 5 stars

Professional customer service

Ordered a pair of trainers which were a size too big. Really smooth and helpful refund process. Would order again based on professionalism.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Services…

I spoke with Sarah in Customer Services after a problem with Royal Mail.
Sarah was so quick in replying and contacting me. Very friendly and helpful, the issue was resolved without hassle.
Very happy with Oliver Sweeney thanks to Sarah.

August 27, 2025
Unprompted review
Rated 4 out of 5 stars

Reduced quality?

I've been buying OS shoes and clothing for over 15 years, the vast majority has been good quality.

Last year I purchased a mac, the stitching in the pocket came apart, so stitched it up, fair enough.

In the summer sale I got 2 polo shirts, 1 'merino wool', the other cotton. The label in the merino wool polo actually states it's 50% merino, 50% acrylic which I didn't notice till having worn it over a week later. I actually feel a bit robbed paying nearly £80 in the sale as it's not 100% merino.

The collar and neck on the cotton polo was out of proportion - around 20 inches, compared to 17-18 inches on all other branded medium sized polos, even the 'merino' one I purchased at the same time. After a bit of toing and froing over email, OS took it back as a return and gave a full refund

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve wasted my money

I’ve been a good customer for years, probably no longer.
Bought a pair of Ellerigg boots from memory a year or so ago. RRP £359 I think.
A year on the soles are useless. Rang Sweeney customer service they have no record of my purchase. I said regardless of that they are Sweeney boots so where do I send them to repair. The guy says they currently have stopped all repairs. So the boots are useless.
Wish I’d not wasted my money and the next time I’m buying quite pricey footwear it won’t be from Sweeney. And on principle I won’t buy their jeans or anything else from them again.

August 17, 2025
Unprompted review
Oliver Sweeney logo

Reply from Oliver Sweeney

David, thanks for you review and our apologies that this wasn't dealt with better when you first called. I believe we have now resolved this situation for you satisfactorily. Hopefully we have regained your trust as a brand.

Rated 5 out of 5 stars

Great Service

When buying online,generally you order your usual size.
This I did but the style was not taken into account,so the shoes were too big/loose for me.
I returned them for a replacement 1/2 size down.
Just to make sure I rang customer service at OS,spoke to Rob who reassured and confirmed the replacement shoes were on the way.
Rob,you are a great ambassador and asset to OS!
The shoes duly turned up 2 days later and fit perfectly.
Very pleased all round!

August 1, 2025

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