While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.7

Average

TrustScore 3.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ollaheaters are faulty and dangerous to…

Ollaheaters are faulty and dangerous to operate, protruding from the power outlet to expose prongs. The support centre was unhelpful and insisted I plug them into a power board, which was contrary to the manual instructions- they were designed to only be plugged directly into a wall power socket; otherwise could cause a fire hazard. When I asked for a return NZ address, the chat person, Ulyana, told me I could only send them back to Latvia. The shipping cost is the same price as the products ($230 +). I'm still waiting for a physical Auckland return address...
Update: I'm now pleased to say that the company refunded me the full cost; still no forwarding address provided, but they told me to keep the product.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

OllaHeater works better than expected…

OllaHeater works better than expected as an ideal desk top hand warmer as I suffer from cold hands even with the aircon on. Not as silent as I would have liked it to be but then it a fan based heater - I just wished they had included the stand as standard and NOT as a separate transaction. I'll give it 5 stars anyway as it is better than other products I have tried and it comes with a neat remote control as well

August 3, 2025
Unprompted review
Rated 2 out of 5 stars

The advertising is better but not good.

The advertising is more honest than previous advertising for the same product, in terms of having a consistent website name.

Some post-discount prices are cheaper through youtube, and some are more expensive. The prediscount prices are also inconsistent, which is incompatible with New Zealand consumer law.

The time limit on the youtube discount is a lie; it restarts every time I refresh the page.

I have failed to find "TrustRate", which they tacitly claim as a review site, and explicitly claim as a source of other people's responses to them.

For the avoidance of doubt, I have not bought, and am expressing no opinion about, the actual product.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Item arrived in good condition

Item arrived in good condition. Haven\'t used it yet. As still awaiting on the heater holder to arrive.
Should mention, the heater holders, before you totally place heater order. As you finish order for the heater. Then a pop up, then mentions perhaps depending on where the powerpoint is(I.E. Behind a couch, dresser drawers etc).

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

They have taken the money for four of…

they have taken the money for four of these heaters from their companion site I guess . It transfers you to it while ordering then I have not received any invoice no order info and no shipping date . They have just taken $247.12 cents for them on the special so called reduction price and nothing since. And it has been over a week now.the Payment on Visa was pending early hours of yesterday morning then they took it and that has been it ever since. I am gutted . Do not trust this company read all the trust pilot bad reviews not their fake reviews.I placed the order on last monday money taken with no correspondance yesterday the 22nd May and still heard nothing..Scam company as far as I can see.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing heater, they told the truth. Arrived quick which I was pleased…

Arrived quick which I was pleased about, opened up package to find the parts you plug into the power point was bent, packaging was not damaged so must have happened while being packed, any way, other than that, so far this heat is doing better than advertised, it\'s quiet, it heats the space fully corner to corner, I just need to get a battery for the remote, this heater feels like a much bigger heater than it is, it\'s so nice to buy something on line that works so well, I brought another one once on TV and I tossed it, it was useless so I took a chance on this heater. I\'d buy another one if I could afford it, for once I\'m looking forward to my power bill. You will not be disappointed. Thank you.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Olla Heater

The product is compact. It produces wonderful heat. It is so easy to plug in with a handy remote. I LOVE IT

April 15, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look