Olli Group Reviews 17

TrustScore 4.5 out of 5

4.3

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Company details

Information provided by various external sources

Olli Group provides a full range of building, plumbing, roofing, electrical, drainage, pest control, refurbishment and maintenance services to our clients in the public and private sectors. Our years of success are founded on building trust, excellent service delivery and competitive pricing.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17 reviews

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Rated 5 out of 5 stars

Ellen and Jake are a great team ty…

Ellen and Jake are a great team they work fantastically over and above their job, saved me when my bag split in the road they jumped up safe my milk saved me and my food and I am so grateful they also work so well within this community over and above what they need to do always excellent work excellent people lovely people to be around well done

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Micheal Powell,

Micheal Powell,

Came in for a repair work for a door and also looked at another job for me.

He didnt have the correct bolt however still managed to secure the Bench I needed

Amazing keep up the hard work

March 12, 2025
Unprompted review
Olli Group logo

Reply from Olli Group

Thanks Samsul. Our work is all about problem-solving, so we're glad to hear Michael overcame some hurdles and got you the result you needed. Thanks for the feedback!

Rated 5 out of 5 stars

Dean came to do my bathroom flooring

Dean came to do my bathroom flooring. He was so helpful he went that extra mile to make everything as good as possible. Thank you dean for all your hard work and doing a great job 👍

February 27, 2025
Unprompted review
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Reply from Olli Group

Thanks for letting us know. Dean is one of our stars!

Rated 5 out of 5 stars

"Exceptional Service and Outstanding Workmanship!"

Dean did an absolutely outstanding job fixing all of the kitchen units. His attention to detail was impeccable, and he did not cut any corners throughout the process. The quality of his workmanship is truly top-notch, and his dedication to delivering excellent customer service is evident in everything he does.

Not only did he complete the job to the highest standard, but he also went above and beyond to ensure everything was perfect. His professionalism, skill, and willingness to go the extra mile did not go unnoticed. I am incredibly grateful for all the hard work and effort he put in today. Thank you so much, Dean, for your exceptional service—I truly appreciate it!

February 21, 2025
Unprompted review
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Reply from Olli Group

It's really great to read things like this here at Olli HQ. We're proud of Dean and really pleased you got the result you wanted.

Rated 5 out of 5 stars

Bathroom fixes

Michael Pal carried out great work in the bathroom, the work was professional, neat and tidy. I would highly recommend his work. Thanks for the work and DIY advice.

February 12, 2025
Unprompted review
Olli Group logo

Reply from Olli Group

Thanks, Yusef, for the great review. Neat and tidy - this is just what we like to hear about our guys!

Rated 1 out of 5 stars

Avoid at all cost - Unprofessional, Rude, waste of my time

After my experience with Ollie group as a company I would never recommend them.

The office staff are rude Specifically Jake the manager. This man should not be allowed to speak with customers.

This company failed to complete the full job. The plasterers were good. But they company very unprofessional they struggle to coordinate a simple small project.

Their scheduling is poor, and seamless process is not something they provide. They cant seem to connect different parts of a job.

A Simply job requiring the plastering painting and skirting board fitting for 1 wall.

They were given 5 full days over a 3 week period to complete this work.

But they could not coordinate allocating the appropriate work man at the right days and times, arranging and supplying materials and actually doing the work in schedule.

Dont waste your time on this company.

The work men are good at what they do and this review is definitely not a reflection of their skill.

but is a direct review of a poorly functioning company that act as if there are doing their customers a favor. This company seems to be run by people who are inexperienced in project work, have a lack of organisation, scheduling is a mess and totally unprofessional company!!

It is clear this is a family run company with a poor level of customer care , satisfaction or even respect.

@Poplarharca it's time to find a new contractor please.

For you own private jobs, Avoid them at all costs.

I don't care for you reply your company is o ly bother because I made this review. Prior to this you were dismissive and refused to finish the job.

All because makes little nose has been put out of joint.

Total waste of time providing your response. As I said I have and will continue to advise all potential customers to avoid oillie group at all cost. And I recommend poplar harca commission a new contractor that value the customers whose money pays them

February 11, 2025
Unprompted review
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Reply from Olli Group

We appreciate the kind words you have for our guys on the ground, and we're pleased you think they did a good job. We were very happy when we got a five-star review from you earlier. It is such a shame that we were not able to stay on such good terms.
When our engineer turned up to fit the skirting board, the last part of the job, it was towards the end of the working day. Another engineer had sourced a matching board and was on his way over so it could be fitted that day. It is a small job, and they would have fitted the board, working past 5pm if necessary, if you had allowed them to do so. Our target for completing the repair was the following day, so we were still on track at that point.
Unfortunately, it went downhill from there. Apparently you did not believe that the work could be completed on time and called the office to remonstrate with us. Perhaps you had somewhere you needed to be, or were just having a bad day, we understand, it happens. You would not allow the engineer to stay and do the work.
Most companies have a policy where "aggressive, threatening, or insulting behaviour towards staff, whether verbal or written, is unacceptable and may be addressed with consequences, including potentially ending the interaction". We are no exception.
In normal circumstances, when working past 5pm is impossible because the resident needs to go out, we would send someone to finish off the job the next day. This would still have meant the repair was completed on target. However, our engineer was not allowed to start work, and your phone call to our office violated our Customer Behaviour policy. We reported this to the housing association and could not send an engineer until a representative of the housing association was able to accompany us to your property. This obviously delayed matters, but it is for your benefit as well as ours. The housing association representative is there both to make sure that our repairs are double checked and that any interactions with our staff are witnessed.

Rated 5 out of 5 stars

Hallway, stairs and landing redecoration

Les and Terry have spent all week here painting my hallway stairs and landing and I’ve got to say the work they have done is amazing. I couldn’t be happier with their work. Everything was explained as to what and when they would do things and the standard of their work is superb. Nothing was too much for them

October 25, 2024
Unprompted review
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Reply from Olli Group

Thanks for the review. Les and Terry are definitely a pair of 'dab hands', glad it worked out so well for you.

Rated 5 out of 5 stars

Tony did a fantastic job painting our…

Tony did a fantastic job painting our garden door. The finish is flawless, and the door looks great ! He was punctual, tidy, professional, and completed the work exactly as promised.

September 5, 2024
Unprompted review
Olli Group logo

Reply from Olli Group

This is what we like to hear. Thanks for the review and well done Tony!

Rated 5 out of 5 stars

Fence panel replacement

Cristea & Terry both attended to fix several fence panels & posts that needed replacing. Both completed job to a good standard & were very pleasant throughout

August 9, 2024
Unprompted review
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Reply from Olli Group

Great that your fence is back in service, and thanks for letting us know the lads did a good job.

Rated 5 out of 5 stars

I am extremely happy with the plumber …

I am extremely happy with the plumber u call young Brad he came to my flat on a routine call out about a over flow issue in the bath room. Well it turned out to be quite a mission for him 😄 I did end up with a big hole in my celing 😲BUT that was not brads fault it turns out I also had a leak under the bath so young Brad fixed that as well.he is the nicest young man u have working for you he takes pride in his work and would not leave untill he knew all the problems have been dealt with.ge even came back the next day to make sure I had no more problems and then sorted out someone to come and fix my celing. So I give him 5 stars and you should give him a raise.

July 25, 2024
Unprompted review
Olli Group logo

Reply from Olli Group

Thanks for your positive comments about Brad, he's a good'un and we're proud of his commitment and service.

Rated 5 out of 5 stars

Grateful and happy

I would like to write a big great thank you to new Bradley who did a fantastic job of installing a new bath in my home. His customer care and approach was so kind, friendly and compassionate towards my situation that had been stressing me out for some time. He was professional, extremely well mannered and honestly a joy to have around during the duration of the work undertaken. Thank you for a lovely job well done. My family and I can now enjoy the new bath. 10/10

August 22, 2023
Unprompted review
Olli Group logo

Reply from Olli Group

Great to hear that Bradley did such a good job. Hope you're enjoying the spruced-up bathroom!

Rated 1 out of 5 stars

Be very affraid should you engage with Olli Construction (E16)

Be very afraid should you engage with Olli Construction (Olli Group E16). Expect months of disruption, inconvenience, dishonesty, poor build quality, stress and frustration.

After several years of inaction from Notting Hill Genesis Housing Trust (The Trust), Olli Construction were contracted by The Trust to rebuild a damaged garden wall and fence within my parent’s garden. The damage was caused by a tree residing in an adjacent property owned by the Trust.

September 2021 : Work started. The damaged garden wall and fence were both removed. The replacement wall was partly built before work was halted when we noticed that the workmanship and build quality was abysmal. The bricklayers were told to take their tools and leave. Also note, the builders had been taking advantage of my elderly parents by using their home as a base/changing room and going off to other jobs.

A representative from Olli Construction came to inspect the wall and tried to convince us that the wall was level and the build quality acceptable. However, a Surveyor from The Trust stepped in and said that the build quality was way well below the expected standard. The partly built wall would have to be completely removed. Anyone looking at the wall would instantly tell you that the build quality was unacceptable – apart from Olli Construction.

November 2021 : After further delay, work restarted in November and Olli Construction sent a second team of brick layers to remove the partly built wall and build the new wall. However, after two days, the team did a runner and did not come back.

December 2021 : Third time lucky? Olli Construction sent another team of bricklayers, and the wall was hastily completed. Better build quality but not totally perfect. Further work required to rectify some uneven bricks prodding out, poor cement finishing, thick layer of cement on soil bedding etc. The replacement fence is still outstanding.

It is now May 2022 and after several emails/telephone calls there had been zero communication from Olli Construction. We have no choice but to leave this review.

Before you engage with Olli Construction - see the images which have been uploaded on Google Review and judge for yourself.

Detailed Rating :

Communication : 0
Build Quality : 0
Consideration : 0
Honesty : 0

May 8, 2022
Unprompted review

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