Olotels.com Reviews 

1,177
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

4th of february booked hotel in Thailand, Karon. 10% payed as requested. rest should be payed 15th. Nothing is charged, support doesnt answer emails. I am really lost with this situation. olotels, p... See more

Company replied

Rated 5 out of 5 stars

Not only did Ototels find a cheap rate at Bally's Atlantic City, the reserved room was marked Luxury. While Checking in, the reservation included a code the front desk never saw before. While she spok... See more

Rated 3 out of 5 stars

We booked and paid for the Thistle hotel last November in Glasgow for the forthcoming commonwealth Games. Months later Olotels contacted us to say the Hotel had reneged on the booking. Naturally as... See more

Company replied

Rated 5 out of 5 stars

I'd never used Olotels.com before mainly using LateRooms for years - had tried other sites but always ended up using LateRooms This is the first time I have been tempted elsewhere - found hotel wher... See more

Company details

  1. Hotel
  2. Travel Agency

Information provided by various external sources

Large selection of hotels worldwide. Accommodation directory with negociated prices


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,177)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Had Fraud Charges On My Card in Spain After Booking

I live in the US and made a reservation yesterday for a hotel room in New Orleans for 3 nights. My card company immediately called me for fraudulent charges in Spain and North Carolina afterbooking my room. They said the only way my card info was obtained since I had no other transactions lately was through Olotels. After reviewing other reviews that customers had fraud issues with this company, and that some customers showed up at the hotel only to find no reservation, I am very wiery. The company does not confirm rooms until a few days before the resrvation so I can't even call right now to see if my reservation is in the system. I've spent $624.00 for a 3 night stay in New Orleans next month and my reservation BETTER be in the hotel's system.

October 10, 2013
Unprompted review
Olotels.com logo

Reply from Olotels.com

Dear Ms Cason,

Thank you for your comment!

Please note that we have tried to contact you over the phone, but we were unsuccessful, therefor we have replied to you via e-mail with the hotel's internal reservation number.

We remain at your service for any other information. Please do not hesitate to contact us by phone or by e-mail, or by simply replying to the e-mails that you have been sent.

Best regards,
Olotels Team

Rated 5 out of 5 stars

Ooh la la Olotels!

I wanted to find the best rate for my favorite place to stay, Fairmont Sonoma Mission Inn and Spa during the Thanksgiving week. My usual websites indicated no availability and then I happened upon Olotels. I wasn't familiar with the website, but found it friendly and easy to navigate. Most importantly, I found availability at a great price!

October 10, 2013
Unprompted review
Rated 2 out of 5 stars

BOOKING SITE NOT UP TO DATE !

We did try to book two rooms at Hotel Bern Tallinn,Estonia for the time period 6-8 of December 2013. At your booking site it showed 5 rooms available. We did try to book two twin/double rooms at the same time but could not do it. Then we tried to book two twin/double rooms one after the other...your pages still saying 5 rooms available. After the first succesful booking THE HOTEL IS FULLY BOOKED ! There are four of us travelling together and want to stay at the same hotel ! We are very dissapointed!

October 10, 2013
Unprompted review
Olotels.com logo

Reply from Olotels.com

Dear Holma,

Thank you for using Olotels.com!

We appreciate your comments and the opportunity to improve our services. The system uses specific error messages in order to maintain transparency with our customers. If when trying to confirm a booking an error message is displayed, there always remains the option of booking and paying by phone at 0044 208 819 7918 / 0033 170 615 981. And even at lower rates!

Best regards,
Olotels.com



Dear Holma,

Thank you for using Olotels.com!

We hereby inform you that without an answer from you, we will consider your case closed as mutual agreement by phone and by mail.
Kind regards,

Olotels.com Team

Rated 5 out of 5 stars

quick and effecient

I booked a hotel in dublin on this website, and after payment and before I can gone off the site, the hotel voucher had been emailed to me. It was very fast and effecient.

October 10, 2013
Unprompted review
Rated 1 out of 5 stars

Disappointed in the cloak and daggers pricing

I was disappointed at the lack of clarity offered by Olotels in the pricing on their web site. The site did not display consistent prices and it was only by repeatedly retrying the booking with the same details that I was able to find the most competitive prices. The changes I had to make were by accessing the site with different referrers. Yes, depending on which referrer you used, a different price was offered!
For example, if I went through a cashback site, then I was charged a higher price than if I went through a price comparison site. I would much prefer that Olotels offered me a genuine cashback percentage on a genuine price, rather than falsely inflating the price and offering a higher cashback percentage.
I have also been watching Olotels response to negative reviews on Trustpilot and am annoyed to watch that they attempt to block the majority of bad reviews instead of taking the feedback on board, learning from it and improving. From my perspective it seems clear that they are trying (and succeeding) to manipulate their rating on Trustpilot.
Overall, my experience of Olotels service offered was negative because of the lack of clarity in their displayed pricing. My complaint is not about the pricing (which was extremely good - indeed the best price I could find).

October 10, 2013
Unprompted review
Rated 5 out of 5 stars

Perfect!

No problems at all, hotel room was exactly as advertised and they were the cheapest available by far. Would use again!

October 10, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look