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Olura delivers a complete skincare solution that includes personalized products, patented technology, and expert guidance to transform your daily routine into a targeted beauty treatment.
Franklin, United States
I placed an order and 2 weeks went by with no follow up information about shipping. I tried to reach out to customer service via email and the chat function (three times) and never heard back. There's no option for me to cancel my order and get a refund, so I assume I'm just out of pocket for what I paid at this point as no one will talk to me.
I asked a question about using the device before making a decision to purchase one. 5 days have gone by with no response from customer service, but I AM getting spam/advertisements for their company. I went back onto their webpage and my question is still sitting in their chat window. I wanted to like this company, but given the extreme lack of reviews online and now their complete lack of response the first time I reached out, I think I will gamble my money elsewhere.
Reply from olura.us
Our apologies for missing your question on our online chat! Our team would love to help with you any questions you have about our products or your own skincare needs. You can email us directly at customerservice@olura.us and we will have a licensed esthetician review your questions.
Thanks for visiting our site!
Cindy
Olura Customer Service
I'm still loving my Olura products and device! I've been using them now for 6mo. and still seeing improvements of firming, less redness and smooth skin. Customer service is helpful and timely! I've shred the good news with all my friends!
Service was great. I bought just the device during a sale but they sent me the whole kit! Can't wait to start using all the products together!
I love the way my face feels after using the Enu device! I’m really happy with the products and the customer service!
I am only using this facial device for less than 2 weeks so I cannot attest that it is a wonderful skincare tool however I really enjoyed the warm sensations on my face along with using my own preferred skincare rather than committed to a new product.
The quality of the products is as incredible as the service provided by Olura and their Skin Care experts. Seriously as good as it gets!
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