From my first call with Oly the sales team were extremely helpful and answered so many questions along the way. Shout out of Michael who would answer a call or email quickly and ease any concerns... See more
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Review summary
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Reviews shaping this summary
Sales side was great, at times once sale was done found the next phase a little difficult to get feedback, but we go there in the end. Really like the way Olly structures Novated Lease arrangements, w... See more
Company replied
My leasing consultant Chloe was amazing. She responded promptly, calmly and was willing to go through all the information and process. She handled everything professionally and went out of her wa... See more
Company replied
I initially thought setting up a novated lease would be painfully time consuming. How wrong I was. Michael Appo reached out to me and he provided amazing service. He was prompt at answering my many qu... See more
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Company details
About Oly
Written by the company
Oly puts YOU in the driver’s seat with a novated lease. A car you love & the chance to save – win-win!
Oly is backed by one of Australia’s largest and most trusted novated leasing providers.
Benefit from bigger Aussie-backed buying power to make your dream car a reality while saving yourself from head-scratchingly complicated leasing admin.
That’s why Oly really is your key to novated leasing.
Call 1300 328 182 or click the links below to start your ride with Oly.
Novated lease Electric cars Calculator Car offers Get a quoteContact info
Level 21/360 Elizabeth Street, 3000, Melbourne, Australia
- 1300 328 182
- enquiries@oly.com.au
- oly.com.au
Oly's latest car offers
4.2
Great
379 reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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Nitesh did a great job working through…
Nitesh did a great job working through the issues and keeping me informed!
January 22, 2026
Reply from Oly
Thank you so much for your review, Stanley! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Nitesh and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
A Very Happy Ending
This requires a bit of context, so please bear with me, as that context is important.
I have been an Oly customer for 6 months, and have had a great experience on all fronts thus far, until earlier this week....When I had the car serviced for its standard 60km service at a large, reputable car dealership here in MEL, and went to pay for the service with my Oly card, only for it to be declined (not through lack of funds, but due to a merchant error), meaning I had to pay out of pocket. Needless to say, I was a tad emotional when this happened, not because it was a busy service centre, or the fact I had to pay $540 out of my pocket when I had $$ on the Oly card…. but it was the fact that what Oly sold me on broke down.....
In saying all that. After venting on the phone while in the dealership (with some expletives, which I’m not proud of), the customer support team at Oly were nothing short of exceptional in terms of; their speed of response, their understanding of how agrieved I was, and through all of that, their OVER DELIVERY of a solution, well inside their stated response times.
Shout out firstly to Ketki, then Matthew from Oly Support who succintly explained why the merchant error occurred (outside of their scope).
I run a small business, so I understand the intrinsic value that every customer interaction can have (positive or negative!), and the way that the Oly team reacted to my issue was exceptional, and I can’t be more impressed by the way the team hustled to address my gripe.
January 16, 2026
Unprompted review
Reply from Oly
Thank you so much for your review, David! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease, and just as hard to keeping it running on the road.
We’ve passed on your cheers to both Ketki and Matt, and they're over the moon and glad to have been able to help you out. We really appreciate the kind words, and will keep working hard to ensure that you have an experience that you are happy with.
Thank you for sharing your story, and feel free to get in touch if you ever need any help!
Overall good Service
Hi Oly staff, great help from Sonali Thakur. Found it difficult with the document password for signing, had to ask Oly settlements for more detail about the password. Oly staff worked quickly to get my lease agreement and finance settlement completed.
January 9, 2026
Reply from Oly
Thank you so much for your review, Sarah! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease.
We do apologise for the hiccups with the document signing, but we're aiming to keep the road smooth going forward and will be taking your feedback on to improve going forward.
We’ve passed on your cheers to Sonali and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Go with Sonali!
I found Sonali to be so informative and she made the ins and outs so easy to understand. She connected with me on the daily to make sure I knew what stage we were at and to see how I was going, that made the whole process so smooth.
January 14, 2026
Unprompted review
Reply from Oly
Thank you so much for your review! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Sonali and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Leasing consultant is helpful but…
Leasing consultant is helpful but settlement is slow
December 30, 2025
Reply from Oly
Hi Lisa – glad to hear that you've had a mostly smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile. We do apologise for the speed bumps with the settlement process, but we're aiming to keep the road smooth going forward and will be taking your feedback on to improve going forward.
Thanks so much for taking the time to leave us a review, and feel free to get in touch if you ever need any help!
Awesome service from Sonali at oly with…
Awesome service from Sonali at oly with my lease. Extremely helpful and always available to explain the next steps. Approval was extremely quick and she handled everything with my employer and the car company so professionally. The app is also great to use and would definitely recommend this company for car leasing.
January 7, 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Daryl! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Sonali and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
"Highly Recommend Oly Thanks to Chloe’s Outstanding Support"
My leasing consultant Chloe was amazing. She responded promptly, calmly and was willing to go through all the information and process. She handled everything professionally and went out of her way to ensure a positive outcome for me.
However, when it came to the settlement team, the responsiveness decreased and caused some uncertainty about the timeframes, besides a last minute change in rates. Despite this, everything ultimately worked out as planned. I would definitely recommend Oly.
Keep in mind that this was the week before Christmas and car companies and customers were rushing to get their cars. This likely put a lot of pressure on the team but they managed very well.
December 18, 2025
Unprompted review
Reply from Oly
Hi Juan – glad to hear that you've had a mostly smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We do our best to make the leasing journey as easy as possible from start to finish, so we do apologise for the speed bumps, but we're aiming to keep the road smooth going forward.
We’ve passed on your cheers to Chloe, and she's so happy she was able to help you out.
Feel free to get in touch if you ever need anything, we're here to help!
Great experience and customer service
First experience with novating a car. Chloe Van Unen couldnt have been more responsive, helpful or patient in guiding me through the process of novating my car. Really responsive and even called me back on her day off. The website and app are easy to follow and feel that the process could not have been better. Post car delivery I have been impressed with the support team and the time it takes to answer the phone. Will definitely use them for my next car.
December 30, 2025
Unprompted review
Reply from Oly
Thank you so much for your review, Dom! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Chloe and the support team, and they're all so happy they've been able to help you out.
Feel free to get in touch if you ever need any help!
First leased car with Oly, but definitely not my last. Ask for Chloe!
This is my first leased car. I went through Oly, per our company policy. What a fabulous company. Chloe van Unen was my Consultant. Chloe was attentive, clear and very concise. Every question I had she answered and was very responsive to my follow up queries. I highly recommend using Chloe for her industry expertise and ability to explain everything in laymen's terms.
January 5, 2026
Unprompted review
Reply from Oly
Thank you so much for your review, Kellie! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Chloe and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Dealing with Oly has been great
Dealing with Oly has been great. From start to finish, I was kept in the loop throughout my journey. I would like to mention one of the representatives, Nitish, who was always helpful with any question that I had.
I would definitely recommend Oly.
December 20, 2025
Unprompted review
Reply from Oly
Thank you so much for your review, Shoaib! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Nitesh and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Poor misleading communication
Poor misleading communication - bordering on deception.… the sooner I can get away from Oly the better!!!
December 10, 2025
Reply from Oly
Hi John,
We can understand your frustration, and we are disappointed as your experience doesn't fit the standard we set ourselves at Oly. I'm aware that one of our team members has reached out to you, and is working with you to resolve the situation.
If you need anything else, please don't hesitate to reach out, and we'll do what we can to help.
Service was good
Service was good, it was however difficult to get a response at times.
December 16, 2025
Reply from Oly
Hi Peter – glad to hear that you've had a mostly smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile. We do apologise for the speed bumps with communication, but we're aiming to keep the road smooth going forward and will be taking your feedback on to improve going forward.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
Really easy process from start to…
Really easy process from start to finish and clear support from day 1
December 8, 2025
Reply from Oly
Hi Adam– glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
Very happy with the experience
Very happy with the experience. Consultant are very attentive and responsive.
November 26, 2025
Reply from Oly
Hi Heidi – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
Sales side was great
Sales side was great, at times once sale was done found the next phase a little difficult to get feedback, but we go there in the end. Really like the way Olly structures Novated Lease arrangements, would certainly recommend them.
December 2, 2025
Reply from Oly
Hi Lesa – glad to hear that you've had a mostly smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile. We do apologise for the speed bumps, but we're aiming to keep the road smooth going forward.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
Professionalism and patience
Thank you Nitesh for your professionalism and patience with my indecision and year long deliberation. You and the Oly team made the whole process very easy. I have dealt with a few novated lease companies in the past and you guys are by far the best. Thank you.
November 28, 2025
Unprompted review
Reply from Oly
Thank you so much for your review, Ben! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Nitesh and he's so happy he was able to help you out.
Feel free to get in touch if you ever need any help!
Post lease support and follow up
Post lease support and follow up to ensure the Oly App is working has been non-existent. The chat function in the App just goes around in circles then tells me to call a number.
November 19, 2025
Reply from Oly
Hi Naomi,
We can understand your frustration, and we are disappointed as your experience doesn't fit the standard we set ourselves at Oly. I'm aware that one of our team members has reached to you, and I can happily advise that the issue with the Oly has been addressed. We'll be in touch shortly to confirm that you're in.
If you need anything else, please don't hesitate to reach out, and we'll do what we can to help.
We had a great experience with Oly in…Very happy with the whole process.
We had a great experience with Oly in setting up and acquiring our new car. We definitely had questions along the way during the process that helped us better comprehend how it all worked. Kat from Maxxia did a great job also getting everything sorted.
November 24, 2025
Reply from Oly
Thank you so much for your review, Des and Shelley! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Kat and she's so happy she was able to help you out.
Feel free to get in touch if you ever need any help!
Amazing service
Amazing service
The Oly team, from my first interaction were responsive and very easy to deal with. I needed to change vehicle part way through the process, and they managed to fix all issues quickly.
November 24, 2025
Reply from Oly
Hi Brian – glad to hear that you've had a smooth start to your new novated lease, and that you've enjoyed the ride so far with Oly! We work hard to make the whole leasing journey as easy as possible, and to see it pay off for you makes it all worthwhile.
Thanks so much for taking the time to leave us such a great review, and feel free to get in touch if you ever need any help!
Super fast, responsive and extremely easy
Rhiana and Anjali from Oly have been extremely prompt, helpful and resourceful in helping me navigate some uncommon situations and surprises faced during the leasing process (arisen due to external factors). They surprised me with their speed and how easy they made everything for me. Delightful! A simple example is how Anjali wrote to me separately with a step by step guide on how to fill the document (this is over and above the canonical email templates which had the details). The empathy and ability to view the problem from a customer's POV were very evident throughout. Thank you!
November 27, 2025
Unprompted review
Reply from Oly
Thank you so much for your review, Praneeth! We work hard to make sure you have a smooth experience scoring your dream car with a novated lease. We’ve passed on your cheers to Rhiana and Anjali and they're both so happy they were able to help you out.
Feel free to get in touch if you ever need any help!
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