With regards to this company Olympia…
With regards to this company Olympia MayFair LTD, this company has astonished me for a number of factors. James came out to me on the 31st of August 2023, he took two Art Deco pieces of jewellery, the first thing on reflection is when giving me the receipt with estimated values for the 2 items, he wrote on the receipt he gave me he proclaimed he would give me confirmed date of Auction which he did not do. This did not happened until I got on the phone and kept chasing him. I am a person who has worked in management within Customer Service all my life, whenever I said to a customer I would be in touch with the relevant information, I kept my word. This gentleman James from this company came out to my home gave me a receipt for my 2 art deco items, he is not professional in my personal opinion as he does not keep his word and this is not acceptable within such a so called reputable company as he proclaims it is. This is down to each and every individual to make their own mind up with all my information I am submitting within this review.
not acceptable. When James came to my home and took 2 art deco items and gave me a receipt for them “ Told me when my items went into Auction he would give me the link to the items going into the auction” I hasten to add he did NOT do this even after numerous phone calls to James I never received the link.
James kept making up excuses to me as to when it would go into auction and I hasten to add he not once gave me the link plus after 2 of the items being sold in the December 2023, he never gave me the receipt from the Auction it went into even after he promised he would email it across to this day I have never received this receipt in within an email. This is extremely unprofessional.
On Tuesday the 19th December James telephoned me “ asking me to take down my review that I put up, as this will effect his business.”
Not only that he proclaimed my second art deco piece only went for £400, I was outraged by this as on my receipt he gave me on the 31st August 2023, I said to James “ wow hold on a moment how can that be because on my receipt you James agreed on the lowest amount we would go for was no less than what was on the receipt” plus I continued to ask him for the auction receipt for my 1st item he sold in an auction which as I said I still have not received so I can only leave this to each and every person to make of it as you will !!!
I told James I had someone who was willing to buy this item and he begged me to leave it with him as he had someone who wanted to buy it. This never happened and to this day my second item has not gone to auction well I have to say that because today the 24th February James has still not got back to me regarding my item that was supposed to be going into an Auction on the 18th January 2024. I am appalled with the service I have or should I say not have from James’s company Olympia MayFair LTD.
I personally feel James does not follow through with everything he says he will.
Like I said he didn’t ever give me a receipt from the auction he submitted my first item that was sold and this is still an ongoing issue that has NOT been resolved to this day.
In my personal opinion to the public who are looking to sell their precious items through Olympia MayFair, W1K 1QW. Think long and hard before using them like I said I still to this day have not received an email from James as he promised me he would that was in the 19th December 2023 and we are now at the 24th of February 2024 and he still has my other art deco item which he proclaimed was going into Auction on the 18th of January. Like I said at the beginning of this review on the 31st August 2023, he would give me “ the link to the auction he was putting the items into so I could see how it was going and that was NOT THE CASE.
Please think twice when using this company, as we as individuals who give our precious item to this company should not have to keep chasing them regarding our items it is down to this company to continually keep in touch with us with 100% clarity and honesty at all times, I had to do all the running and James from Olympia MayFair, London, would always have an excuse for not getting in touch, this is not a professional way to run a company and treat their customers full stop.
Sorry James if this offends you, but there should always be clarity and honesty to people who turn to you with their precious items, after all James we are the ones who help you keep your business going.
I am not prepared to be fobbed of as none of us should be as we trusted you.
February 24, 2024
Unprompted review