I’ve been using Olymp Trade for a while, and my experience has been fairly balanced. The platform is easy to navigate and offers a good range of trading tools for beginners. However, sometimes the exe... See more
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I have sent request for withdrawal of funds and still i have the total amount in my app but i trade with and i lose money so can i receive withdrawal?
Company replied
Heard lot of people saying this Olymptrade app is scam n all, but honestly yaar I really dont knw what problem they having. I been using it for some months now, no big issue so far. Ofcourse sometimes... See more
Company replied
I started with a lot of doubts because of mixed opinions online, but my own experience has been mostly positive. The platform itself is easy to understand once you spend some time learning, and t... See more
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Company details
Written by the company
Olymptrade is an international trading platform with over 100 million users across 130 countries. This page is one of the places where we’re open to hearing your feedback and offering help. For a closer connection with the brand, please visit our official channels.
Contact info
Kingstown, St. Vincent & Grenadines
- support@olymptrade.com
- olymptrade.com
3.0
Average
1K reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
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Worst Customer Support and Withdrawal Process.
Pathetic application and pathetic customer support with standard replies. They are not processing my withdrawal and not providing any details. Moreover, I cannot make further withdrawal request since one is pending. Their support team use the same scripted replies and also shared misinformation regarding the withdrawals. No escalation matrix, no one to hear your concerns and get them addressed. Very frustrating!
August 28, 2025
Unprompted review
Reply from Olymptrade
Hello, Nishtha Sharma!
We’re truly sorry for the frustration you’ve experienced with your withdrawal and with our support responses. We understand how discouraging it is when you’re waiting for funds and feel like your concerns aren’t being fully addressed. Your trust matters to us, and we don’t want you to feel unheard.
To resolve this properly, could you please share your Account ID here or contact our 24/7 support team and reference this review? With your details, we can prioritize checking the pending withdrawal, provide you with clear updates, and ensure you’re supported by a real team member instead of standard messages.
We value your patience and want to make sure you receive the care and resolution you deserve.
Best regards, the Olymptrade team
Red Flag: My Experience With Olymp Matix ⚠️
I deposited ₦35,000 into Olymp Matix, which presents itself as connected to Olymp Trade.
The platform refused to show proper charts, forced trades that wiped out half my account, and then blocked my withdrawal request for my remaining ₦5,000.
Although Olymp Matix claims to be a separate platform, in practice it operates around the Olymp Trade system. This creates the impression that they are connected, and many users (myself included) were misled into trusting it.
Based on my experience, the setup did not feel like real forex trading but more like a system designed for people to lose money.
I would strongly caution anyone considering Olymp Matix (or anything promoted as an “extension” of Olymp Trade) to think twice before depositing funds.
My experience was a complete loss.
My Message to Olymptrade
I have read your response.
Please note that I am an experienced forex trader, so I understand how forex works. My main concern with Olymp Matrix is that the chart froze while my account was active, and trades started running out of control. This led to my funds being used in ways I did not authorize.
My account ID: 130090882
Also, I noticed your platform allows forex trading on weekends. This is unusual because forex markets worldwide are only open five days a week—from Sunday night to Friday night. Only crypto trades 24/7. This makes me believe the weekend activity is a fake price feed.
Simple.
August 28, 2025
Unprompted review
Reply from Olymptrade
Hello, Captain Solomon Awotide!
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to address your concerns.
Olymptrade strives to provide a transparent and supportive trading environment for all our users. The Olymp Matrix AI is designed to assist traders by analyzing market trends, but it does not guarantee profits, as all trading involves inherent risks due to market fluctuations.
It’s important to approach trading with proper risk management, including setting limits on your investments and understanding the risks involved. The AI tool is meant to complement your decisions, not replace them entirely.
If you experienced issues or have specific concerns about how the AI operated. Kindly share your account ID here or please contact our support team directly at support-en@olymptrade.com. We’d like to investigate your case further and assist in any way we can.
We value your trust and aim to improve your experience with us. Thank you for your understanding.
Best regards, Olymptrade team
Mixed Experience with olymptrade
My time using olymptrade has been frustrating the plform sometimes feels unclear and withdrawals are slower than expcted I think olymptrade needs to improve if they want to gain more trust
August 28, 2025
Reply from Olymptrade
Hello, Harry Dawson!
Thank you for sharing your honest feedback. We’re glad you took the time to highlight both what worked and where you feel Olymptrade can improve. We understand how frustrating it feels when the platform seems unclear at times or when withdrawals take longer than expected.
Your trust is very important to us, and feedback like yours helps us focus on making the platform smoother, clearer, and more consistent. If you’d like, you can also reach out to our 24/7 support team with your Account ID so we can look into your withdrawal experience specifically and provide more direct help.
We appreciate your input and wish you greater ease and confidence in your future trades.
Best regards, the Olymptrade team
Olymp trade is Fully scam don't waste…
Olymp trade is Fully scam don't waste time and money in this platform I always Try to get profit but they control the market and chart pattern it's not broker it's scam and Robber app this company just want to Robber money from you it's not broker There is no Knowledge Anyone trader can lose money on this platform because they company control the market and made you Loser
August 25, 2025
Unprompted review
Reply from Olymptrade
Hello, Bitab Aseer!
We’re sorry to read your experience and the concerns you’ve raised. We understand how important it is for traders to feel that the market is transparent and fair. Please allow us to clarify that Olymptrade does not control market charts — quotes are provided by independent, reliable sources to ensure accuracy for all users.
That being said, if you believe something specific has gone wrong in your trades, we’d like the chance to look into it carefully. Could you please share your Account ID or reach out to our 24/7 support team? With those details, we’ll be able to review your case thoroughly and give you clear answers.
We’re here to support you and address your concerns with care.
Best regards, the Olymptrade team
Support team quick
just scam. my deposit is gone
Okay my ID is 32280912. Please solve my deposit payment
Okay it's all good. The support reached to me and helped to solve the deposit pending. It turned out the problem is my bank. thank you for solving it quick
August 21, 2025
Reply from Olymptrade
Hello, Ethan Bennett!
Thank you for sharing your Account ID with us. We’re truly sorry for the trouble you’ve faced with your deposit. Our team has forwarded your case for priority review so the payment can be traced and corrected as quickly as possible.
You’ll be contacted shortly through our official support channels with an update. We highly appreciate your support and patience.
Best regards, the Olymptrade team
disappointing withdrawal time
disappointing withdrawal time. took more time than it should be! WHERE SHOULD I CONTACT???
Edit: Thank you for the help. It seem i owe an apology, i passed the explanation of the withdrawal time, and thank you for reaching out for me. great service
August 21, 2025
Reply from Olymptrade
Hello, Shakira Amalia Fernandez!
Thank you so much for updating your feedback and for the 5-star rating. We’re really glad our team could clarify the withdrawal process and that you felt supported along the way. It means a lot to know your trust in our service has been restored.
Wishing you smooth and successful trades ahead.
Best regards, the Olymptrade team
Broker ni bagus
Broker ni bagus, saya suka guna. Deposit dengan withdraw laju, eksekusi pun selesa
August 18, 2025
Reply from Olymptrade
Halo, Rafi Wibisono!
Terima kasih atas ulasan positifnya. Kami senang mendengar bahwa pengalaman Anda bersama Olymptrade terasa nyaman, dengan proses deposit dan penarikan yang cepat serta eksekusi yang lancar. Umpan balik seperti ini sangat berarti bagi kami.
Semoga pengalaman trading Anda selalu mulus dan memberikan hasil yang baik.
Salam hangat, tim Olymptrade
Please do not trade with Olymptrade
Please do not trade with Olymptrade . They keep losing deposits made using local payment solutions . Then they tell you it can take 5 business days to recover . So even after sending them a screen shot of proof of payment and everything, Even though I waited 5 business days , They on purpose didn't send the funds . They treat their customers as if they are dogs and they don't care what so ever about them . As a matter of fact they will delay their action to respond to the problem to make you more mad . I was told by their customer service before in another lost deposit incident " speak properly in your emails , so your problem can be solved faster !!!!" .. so they are extremely unprofessional and rude AF . I Mean they keep losing the deposits and make you sit there for days and days waiting. Then they make you more mad on purpose and ask you to beg for the deposit THAT THEY LOST . don't do it.. don't deal with this company. Not to mention their fake candles and trades closing in the negative in the last few seconds, but that's a whole other issue . They are rude , irresponsible and NASTYYYY . Just stay away from them .. imagine they lose your deposit and not only they don't care , no they are treating it as if they feed you ... nassssty ppl and nasty company.
August 11, 2025
Unprompted review
Reply from Olymptrade
Hello, Omar Abdel Fatah!
We’re truly sorry to hear about the experience you’ve described. We completely understand how important smooth deposits and respectful communication are, and we regret that your interaction left you feeling unsettled.
Please know that every deposit is traceable, and with your Account ID and proof of payment, our finance team can carefully review the transaction and ensure the situation is handled properly. If you can share your ID here or contact our 24/7 support team and reference this review, we’ll make sure your case receives the attention it deserves.
We appreciate your patience and want you to feel supported every step of the way.
Best regards, the Olymptrade team
Not as bad as they say
Heard lot of people saying this Olymptrade app is scam n all, but honestly yaar I really dont knw what problem they having. I been using it for some months now, no big issue so far. Ofcourse sometimes the chart moves fast n you can lose money quick if you not careful, but thats part of trading only. Maybe some features can be improved also, like more payment options or faster withdraw, but overall I dont think its scam.
August 11, 2025
Reply from Olymptrade
Hello, Jaroom Oasulk!
Thank you for sharing your honest view. We’re glad to hear your experience with Olymptrade has been smooth overall and that you recognize the nature of trading risks. We also appreciate your suggestions on adding more payment options and improving withdrawal speed feedback like this helps us improve the platform for everyone.
Wishing you steady trades and continued confidence ahead.
Best regards, the Olymptrade team
I like this platform very…
I like this platform very straighforwards. The Olymptrade support are nice and informative. I need to work on my trading skill but overall, they are good to trade.
Some of the things I don't like is the colour. The colour is too green and shine. need to tone down a bit
August 6, 2025
Reply from Olymptrade
Hello, Miller Batch!
Thank you for your honest feedback. We’re glad to hear you find Olymptrade straightforward to use and that our support team has been helpful and informative. it’s great to know we’re contributing positively to your trading journey.
We’ve also noted your suggestion about the colour scheme. Feedback like this is valuable, and we’ll be sure to pass it along to the team for consideration.
Wishing you steady progress as you continue building your trading skills.
Best regards, the Olymptrade team
It has been mostly good in my…
It has been mostly good in my experience, with a smooth interface and tools. I stay cautious while trading but so far everything has worked as expected. I will trade more and give more stars of my experience continues to be great.
August 1, 2025
Reply from Olymptrade
Hello Ravi Mishra!
Thank you for your honest and thoughtful feedback. We're glad to hear that the platform has worked smoothly for you so far, and we truly appreciate your careful approach to trading.
It's great to know that the tools and interface have supported your experience well.
We’ll keep doing our best to make sure things continue to go smoothly as you explore further.
Best regards,
the Olymptrade team
Reply from Olymptrade
مرحباً Abdo Bello،
سعداء جداً بأن التطبيق نال إعجابك! دعم وسائل الدفع المحلية مثل فودافون كاش هو جزء من التزامنا بتقديم تجربة سهلة ومريحة لجميع المتداولين. ويسعدنا أيضاً أنك وجدت تنوعاً في أدوات التداول داخل التطبيق.
نتمنى لك تداولاً ناجحاً وتجربة مستمرة مليئة بالفرص!
مع أطيب التحيات، فريق Olymptrade
Almost two months have passed yet to …
Almost two months have passed yet to receive my payment .
Customer support is all AI generated with copy paste replies . They have been demanding bank statement after statement without any resolution . It's deliberate strategy to tire people out of funds and resolve ,hence give up.
Beware of such scam and stay away .
July 25, 2025
Unprompted review
Reply from Olymptrade
Hello, Subodh!
We hear you, and we’re truly sorry that your experience has reached this point. Waiting for a payment is absolutely not the experience we want for any of our traders. Repeated document requests without clear progress can understandably feel exhausting, and we deeply regret that this has left you feeling unsupported.
To help urgently and thoroughly, please share your Account ID here so we can pass it directly to our senior review team. We’ll make sure a real person carefully checks the full history and gets back with meaningful answers—not just templates.
We value your time, your trust, and your patience.
Let us set this right with the seriousness it deserves.
Best regards,
the Olymptrade team
Scam
Scam
I submitted withdrwal request , it shows within 24 hours you will receive the amount . After 24 hours i contacted them and been told it take up to 3 working days , after 3 working days again contacted the costumer service and told me sometimes takes up to 30 days . I don’t recommend anyone to deal with such uncertified low class company as olymtrade
July 19, 2025
Unprompted review
Reply from Olymptrade
Hello, Has Mo!
We’re really sorry to hear about your experience and truly understand how disappointing delays can feel. Please know that withdrawal processing times can vary depending on the payment provider and local banking rules, but 30 days is certainly not the standard.
To help you properly, we kindly ask you to share your Account ID so we can escalate your case to our dedicated support team for urgent review. We’re committed to transparent service and want to ensure your concerns are resolved with care and clarity.
Our team is here for you, and we’ll do our best to assist as quickly as possible.
Best regards, the Olymptrade team
Different Device and Different Results Scammer Platform
Same Exchange EUR/JPY and Same time but Different result on two different device. Same Api and Same platform. Olymptrade is a Scammer. I can share original photos for the prove. I have original photos and videos.
July 19, 2025
Unprompted review
Reply from Olymptrade
Hello, enteraz info!
Thank you for sharing your concern. We understand how this situation can feel confusing, and we truly want to look into it with care. Please consider sending us your Account ID along with the screenshots or videos you mentioned—either here or directly through our 24/7 support team. This will help us conduct a thorough review and offer you clear, transparent answers.
We’re committed to fairness and want every trader to feel confident and in control. Your trust matters, and we’re here to support you every step of the way.
Best regards, the Olymptrade team
The platform works fine and does what…
The platform works fine and does what it’s supposed to could be a bit faster with withdrawals but no major issues so far
June 30, 2025
Reply from Olymptrade
Hello Ramy Bahri,
Thank you for your feedback! We’re glad to hear the platform is working well for you and that your overall experience has been smooth. We appreciate your comment about withdrawal speed—it’s something we continue to improve to make your experience even better.
If you ever have questions or need assistance, our support team is here 24/7 to help. Wishing you continued success in your trading journey!
Best regards,
The Olymptrade team
Deposit not appear in account
Hi ! Olymp trade team .
I have deposited my money ruppes 707 on 14 June 2025 time 19:18 .
This the request no. 9315834511
But it is not showing in my account my account no. is #2907753657
And I'd no. Is 127623286
Please deposit the money or refund my money I can share screenshot of payment too
And another problem is when I try to deposit money in olymp trade id ( in account) either it will be cancelled or not showing in account please resolve this also as soon as possible . Neither I can the take action
Regards
Vikas Kumar Bind
June 14, 2025
Unprompted review
Reply from Olymptrade
Hello Vikas Kumar,
Thank you for bringing this to our attention. We’re truly sorry for the inconvenience you've faced with your deposit not appearing and the repeated transaction issues. Please rest assured that we take such matters very seriously and are here to help you resolve them as quickly as possible.
We’ve forwarded the details you provided, including your request ID and account information, to our support team for immediate investigation.
We’re committed to resolving this issue promptly and appreciate your patience while we work on it.
Best regards,
The Olymptrade team
Please don'tuse this platform because…
Please don'tuse this platform because I'm the victim of MHA holding, Ministry of home affairs blocked my fund. I received the withdrawal fund from olymtrade and the sender was engaged in national crime so because of that my account is hold for the past 2 months. so please use platform which is trustable. I have the proof from chandigarh police station. beware of using this platform .
May 5, 2025
Unprompted review
Reply from Olymptrade
Hello Vineeth Thulasi,
We are very concerned to hear about your situation and want to assure you that we take this matter extremely seriously. Olymptrade operates under strict compliance standards and only uses regulated payment providers to process withdrawals.
We strongly encourage you to reach out to our official support team immediately with full details and any documentation you’ve received. This will allow our compliance and legal teams to urgently review your case in cooperation with the appropriate authorities, if necessary.
We are committed to transparency, user safety, and resolving such matters with complete attention and care.
Best regards,
The Olymptrade team
Scam. It works with demo money, but not with real money.
After using a robot strategy in demo mode for a week and seeing good results, I decided to invest money. A very bad decision. When I used real money, with the exact same robot strategy I'd been using, the money vanished in just a few minutes. Again, with the same robot settings, it worked perfectly in demo mode, and with real money, the money was gone in just a few minutes. I do not recommend this app at all. Client ID: 107143865
June 10, 2025
Unprompted review
Reply from Olymptrade
Hello Diego Sebastian,
Thank you for sharing your experience. We understand how concerning it can feel when a strategy performs differently in real trading. Please note that demo and real accounts use the same market data. What can differ are external factors, such as execution timing, market volatility, and emotional decision-making or trading conditions in live mode.
We recommend reaching out to our 24/7 support team through the platform for a detailed review of your trades. We’re here to help clarify everything and ensure you feel supported every step of the way.
Best regards,
The Olymptrade team
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