I’ve been using Olymp Trade for a while, and my experience has been fairly balanced. The platform is easy to navigate and offers a good range of trading tools for beginners. However, sometimes the exe... See more
Company replied
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I have sent request for withdrawal of funds and still i have the total amount in my app but i trade with and i lose money so can i receive withdrawal?
Company replied
Heard lot of people saying this Olymptrade app is scam n all, but honestly yaar I really dont knw what problem they having. I been using it for some months now, no big issue so far. Ofcourse sometimes... See more
Company replied
I started with a lot of doubts because of mixed opinions online, but my own experience has been mostly positive. The platform itself is easy to understand once you spend some time learning, and t... See more
Company replied
Company details
Written by the company
Olymptrade is an international trading platform with over 100 million users across 130 countries. This page is one of the places where we’re open to hearing your feedback and offering help. For a closer connection with the brand, please visit our official channels.
Contact info
Kingstown, St. Vincent & Grenadines
- support@olymptrade.com
- olymptrade.com
3.0
Average
1K reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Amazing
It is how quick deposits and not only deposit but withdrawals are. Its simply amazing. I have not really had serious issues but damn support is so swift. It is superb. I just withdrew to take care of my school expenses and my account was deposited fast.
December 7, 2024
Reply from Olymptrade
Hello, Zain Chishti
Wow, we’re absolutely thrilled to hear about your amazing experience with Olymptrade! 🚀 Fast deposits and quick withdrawals are exactly what we aim for, so it’s great to know we hit the mark for you. 💸
We’re also happy to hear that our support team was able to assist you swiftly. If you ever have questions or need help, we’re always here for you. Wishing you continued success in both your trading and your studies! 🎓📈
Best,
The Olymptrade Team
i only trust if withdraw service is…
i only trust if withdraw service is good nothing else .if withdraw service is smooth then ok all platform because this is all about money so i m new i don't have any good or bad comments i am newtarl let see process what is withdraw process and how long taking time for my this is only matter
December 6, 2023
Unprompted review
Reply from Olymptrade
Hello, SULTAN KHAN.
We understand that a smooth withdrawal process is a top priority — and we completely agree. 💸 At Olymptrade, we strive to ensure withdrawals are fast, secure, and hassle-free.
Since you’re new, here’s a quick overview of the process:
1️⃣ Request a withdrawal through the platform.
2️⃣ Processing time varies depending on the payment method, but we aim to complete most requests within 24 hours.
3️⃣ Funds received — depending on your bank or provider, it may take additional time for the funds to reflect in your account.
If you’d like us to check on your specific request, please share your account ID so our support team can give you an update. We’re here to make sure your experience is as smooth as possible.
Best,
The Olymptrade Team
I’m sort of new but there were…
I’m sort of new but there were educational tools📚 I gained a lot from.
December 5, 2024
Reply from Olymptrade
Hi, Rendi Suherman! 🌟
Welcome to the Olymptrade community! We’re thrilled to hear that our educational tools 📚 have been helpful for your journey. Learning is key to trading success, and it’s great to see you’re making the most of it. 💪 If you ever have questions or need more guidance, our team and resources are here for you. Happy trading! 🚀
Cheers,
The Olymptrade Team 🌟
رتبة Advanced تمام
رتبة Advanced تمام، بس أتمنى أوصل للمستوى التالي عاوز فلوس أكتر يا Olymptrade😂
November 30, 2024
Reply from Olymptrade
مرحبًا! 👋😄
سعيدين إنك وصلت لرتبة Advanced! 🔥 مستوى رائع، وأكيد المستوى التالي في انتظارك مع فرص أكبر لتحقيق أرباح أكتر 💰💪. استمر بالتطوير والاستفادة من الأدوات الموجودة، وخلينا نعرف لو تحتاج أي مساعدة للوصول لهدفك! 🚀
ضحكتنا بآخر تعليقك، ونحن معك طول الطريق يا بطل! 😂🔥
مع تحيات،
فريق Olymptrade ✨
Artificial delays in making a deal
Hello everyone I trade on this platform, but I am confused by the delay in placing a deal. Support recommends all sorts of ways. But the problem is that I connected a brand new device with good internet. And the problem has remained, deals have been put on for a long time compared to Brent and Index. The only conclusion is that transactions are artificially placed for a long time. It was easier earlier. It's hard to trade with such delays. I hope these are temporary problems.
December 1, 2024
Unprompted review
Reply from Olymptrade
Dear Kelly Carmichael.
Thank you for bringing this issue to our attention. We understand how frustrating delays in trade execution can be, especially when you’ve ensured a strong internet connection and are using a new device. Our support team has recommended various solutions, but since the problem persists, we would like to investigate this matter further.
To assist you effectively, could you please provide the following details:
• Device Information: Model and operating system version.
• Internet Speed: A screenshot or result from a speed test.
• Specific Instances: Dates and times when you experienced the delays.
Please send this information to our support team at support-en@olymptrade.com. Our technical specialists are committed to resolving this issue promptly to ensure you have a seamless trading experience.
We apologize for any inconvenience this has caused and appreciate your patience as we work towards a solution.
Best regards,
The Olymptrade Team
From really good to a little confusing
I have been using Olymp Trade 3 years or more. Until now, my experience have been great. Recently, I deposited on last November 27th and it doesn't appear yet. Support asked for proofs of payments like a screenshot, TXiD and the sender's address and I gave it all. First they said it could take 5 days to solve this issue and now, on the 7th day they said it could take up to 30 days. I'm very disappointed and mad, because I have heard from other users it is happening to them too, and I can't think other than the platform becoming a scam. If it isn't solved today I would move to another platform immediately.
Update: They finally made it up with the deposit (December 6th), I'm glad they are still reliable but the process was very stressful. Anything else I'm the platform is awesome.
December 2, 2024
Unprompted review
Reply from Olymptrade
Dear Reynaldo Negrete,
We sincerely apologize for the inconvenience you’ve experienced with your recent deposit. We understand the frustration caused by delays, especially after three years of positive experiences with Olymptrade.
Our standard processing time for deposits is typically swift; however, certain transactions may require additional verification, leading to unexpected delays. We acknowledge that our support team initially estimated a resolution within 5 days, which has now extended to 30 days. This is not the level of service we strive to provide, and we deeply regret any distress this has caused.
Please be assured that we are actively investigating this issue to expedite the resolution of your deposit. We value your trust and are committed to ensuring a secure and efficient trading environment.
We appreciate your patience and understanding during this time. If you have any further concerns or require additional assistance, please do not hesitate to contact our support team directly.
Best regards,
The Olymptrade Team
totaly fake ot froud don,t waste your…
totaly fake ot froud don,t waste your money
December 2, 2024
Unprompted review
Reply from Olymptrade
Hi MUZEE jaan,
We’re sorry to hear that you feel this way. At Olymptrade, we are committed to transparency and providing a safe trading experience for all our users. If you’ve encountered any issues or have concerns, we’d love to assist you.
Please reach out to our support team at support@olymptrade.com or send us a direct message with more details about your experience. We’re here to help resolve any misunderstandings or problems.
Looking forward to assisting you!
Best regards, The Olymptrade Team
Olymptrade has a good set of assets to…
Olymptrade has a good set of assets to trade.
I like FTT stocks.
I feel that this way of trading can bring me success
Although I feel like I don't have much experience yet
December 1, 2024
Reply from Olymptrade
Hi Rachmat Prakoso,
Thank you for sharing your experience! We’re thrilled to hear that you enjoy trading FTT stocks and exploring our wide range of assets. It’s completely normal to feel like you’re still gaining experience—every expert was once a beginner!
To help you grow, don’t forget to check out our educational resources, webinars, and practice tools available on the platform. Step by step, you’ll build the confidence and skills to succeed.
If you ever have questions, we’re here to help!
Wishing you a successful trading journey,
Best regards, The Olymp Trade Team
Cool concept
I really like both the platform and personal area here and especially the concept of fixed-time trades when you predict price movements within a set timeframe for returns
November 24, 2024
Reply from Olymptrade
Hi, Thiago Monteiro.
Thank you for your awesome feedback! 🌟 We’re glad to hear you’re enjoying the platform and personal area—it’s designed to make your trading experience smooth and intuitive.
Fixed-Time Trades are a favorite for many of our traders too! The simplicity and clarity of predicting price movements within a set timeframe can make trading exciting and rewarding. 🎯
If you ever have suggestions or questions, don’t hesitate to reach out. We’re here to keep improving and supporting you!
Happy trading,
The Olymptrade Team
My account was blocked for 6 months
My account was blocked for 6 months, they asked me for ID cards and verification of the card owner and after 6 months they blocked my account. If you are making a security system, apply this when loading money, the problem occurs only when withdrawing money for some reason.
November 19, 2024
Unprompted review
Reply from Olymptrade
Hello, Elvin Bağırov,
We’re sorry to hear about your experience and understand your frustration. Verification is a key part of ensuring a secure trading environment, but we acknowledge that it can feel inconvenient, especially during withdrawals.
To resolve this, please contact our support team directly—they’re available 24/7 to help clarify your account status and next steps. Completing verification early can also help avoid delays in the future.
Thank you for your patience. We’re here to assist and ensure a better experience moving forward.
Best regards,
The Olymptrade Team
good binary option broker
good binary option broker. no problems with kyc
November 21, 2024
Unprompted review
Reply from Olymptrade
Hi Milo,
Thank you for your feedback! 🌟 We're glad to hear you're enjoying your experience with us and that the KYC process went smoothly for you. Ensuring a hassle-free and secure environment for our traders is always our priority.
If you ever have questions or suggestions, feel free to reach out. We're here to support you!
Happy trading,
The Olymptrade Team
Reply from Olymptrade
Hello, Varun Chatterjee.
Thank you for your feedback! We're thrilled to hear that you're enjoying trading Tesla stock on our platform. It’s great to see you taking advantage of its profitability and market movements. 🚀
If you ever need assistance or have questions, feel free to reach out — we’re always here to help.
Best regards,
Olymptrade team
What the hell
What the hell hapepned two weeks ago on the forex market. I knew that the presidential election would affect financial markets but not so much.
Many currencies against the dollar were unexpectedly weak and fell down by 4-5% percentages.
At least, I opened a few short positions but the sum of positions were not huge. I got some payouts up to 85%! I’m satisfied with my trading here!
November 15, 2024
Reply from Olymptrade
Hello, Zainal Tirta
Thank you for sharing your experience! 🌟 The forex market can indeed be highly reactive to major political events, such as presidential elections, and this often leads to unexpected volatility. We're glad to hear you capitalized on the market movements with your short positions and achieved impressive payouts! 💪💸
If you'd like to dive deeper into analyzing such events or explore additional trading strategies for volatile periods, feel free to check out the resources we offer on the platform. Keep up the great work, and happy trading! 🚀📈
Best regards, Olymptrade team.
I'm disappointed in what I experienced…
I'm disappointed in what I experienced here. I've been waiting for three weeks to get my pay, but they've refused to pay. They only want me to add more funds, which I am not going to do now they've closed my account. Please, run away from them. I wouldn't recommend them to anyone. I recommend PAIVA. They do pay.
November 13, 2024
Unprompted review
Reply from Olymptrade
Hello, Susan Leger
I’m sorry to hear about your experience. At Olymptrade, we strive to provide a seamless trading experience, including prompt withdrawals. Typically, withdrawal requests are processed within 24 hours, though in some cases, it may take up to 5 working days.
If you've been waiting for three weeks, that’s definitely not the standard we aim for. Sometimes, delays can occur due to account verification or issues with the payment method. To resolve this, please contact our support team directly—they're available 24/7 via email, chat, or phone to assist you.
Regarding your account closure, we'd need more details to understand the situation fully. Our support team is ready to provide specific information and address your concerns.
We value your feedback and are committed to improving our services. Please reach out to us so we can assist you promptly.
Best regards,
The Olymptrade Team
Olymptrade is nothing but a scam app
Olymptrade is nothing but a scam app, invest at your risk. I have spent few hundreds of dollar to trade. This app is a program scam app that’s understand how to let you lose your trading. I won’t suggest anyone to use this scammer app.
November 9, 2024
Unprompted review
Reply from Olymptrade
Hello, Ghemi lola
We’re sorry to hear about your negative experience. Olymptrade is committed to providing a fair and transparent trading environment. Please reach out to our support team with specific details about the issues you faced. We'll investigate your concerns thoroughly to ensure everything is handled correctly. Your satisfaction is important to us, and we’re here to help resolve any problems you’ve encountered.
Best regards, Olymptrade team.
I'm doing everything in reverse order :)
Guys, when I started studying trading conditions of this broker, I was so impressed that I opened trading account almost immediately! I was trading on a real account when I remembered that I forgot to check Olymptrade for security :)
I realized that I knew absolutely nothing about how reliable and secure this broker is. And so I carefully studied everything I could find.
Well, of the licenses, Olymptrade has only a FinaCOM license. Although it's considered one of the best by many traders. It has tools to protect and help traders. So it's of great importance, I guess...
November 7, 2024
Reply from Olymptrade
Hello, Mahendra Soeharto!
It's great to hear that you've been enjoying your experience with Olymptrade, even if you explored things in your own unique order! We’re glad you took the time to check out our security and reliability. The FinaCom license is indeed an important part of our commitment to transparency and trader protection, offering compensation of up to €20,000 per case. We're always here to provide the support and tools you need for a successful trading journey.
Best regards, Olymptrade team.
Scam site and criminal gang
November 6, 2024
Unprompted review
Reply from Olymptrade
Hello,
We take allegations of fraud very seriously. Olymptrade is a regulated platform, holding a Category "A" membership with the International Financial Commission (FinaCom), which provides protection and up to €20,000 compensation per case. If you've encountered any issues or have concerns about your experience, please contact our support team directly through the app or website. We're committed to addressing your concerns promptly and ensuring a secure trading environment for all our traders.
Best regards, Olymptrade team.
market control by workers
market control by workers, is not same with real market ⭐️
November 2, 2024
Unprompted review
Reply from Olymptrade
Hello, BenY!
Thank you for sharing your thoughts. At Olymptrade, we strive to offer a trading environment that reflects real market conditions, providing our users with transparency and fairness. If you have any questions or concerns about how our platform operates, we’re here to provide clarity. Your feedback is valuable in helping us improve your trading experience.
Best regards, Olymptrade team.
Upi deposit never comes Otc markets…
Upi deposit never comes Otc markets always trade loss last second .. iam frustrated from OTC .. real markets good
October 30, 2024
Unprompted review
Reply from Olymptrade
Hello, Deepali
We're sorry to hear about your frustration with UPI deposits and OTC market experiences. UPI transactions usually process quickly, but if there’s been a delay, please reach out to our support team, and they’ll assist in tracking your deposit.
Regarding OTC markets, they do operate differently than regular markets as they rely on alternative data sources, which can sometimes lead to unexpected fluctuations. We recommend trying different strategies and practicing in the demo mode, which may help in adapting to these differences.
Thank you for your feedback, and please let us know if we can support you further.
Best regards,
The Olymptrade Team
USE THIS PLATFORM IF WILLING TO LOSE YOUR MONEY
I registered with Olymp trade couple of days back and made initial deposit of AED 90 and received AED 90.02 with which I trade the pair NZD/JPY risking AED 50 for 5 minutes and gained 13.90 and my total balance after the trade went to AED 103.92. Then I made another deposit of AED 300 which took my account to the total of AED 403.93 and logged out.
I then logged in after 2 days to trade but was shock to see that my balance was only AED 2.32, when I contacted the live chat support and was chatting with Amir to whom I explained everything and he requested couple of minutes to check. He reverted stating that I lost all the money because of loss trades and he shared the link where I can see the transactions. I was shocked to see that there were 2 transactions made when I was not even logged in. I told him that I did not made these 2 transactions while confirming that NZD/JPY was the only pair I traded.
While this conversation was going on I was logged out of my account and couldn’t log in again. The only message I get while try logging in is that my account has been blocked.
Olymp Trade,
1- Who made those 2 transactions?
2- Where is my money?
3- Your staff when not able to answer the query, do they just block the account?
I’m truly dissapointed with your platform and unprofessional behaviour of your staff. I need my money back else I will not hesitate to use whatever platform I can to post review.
Account Number: 121506973
October 25, 2024
Unprompted review
Reply from Olymptrade
Hello, Usman Arshad
Thank you for reaching out and sharing your experience. We understand your frustration and regret that your recent experience with Olymp Trade has been challenging. We take issues like these seriously and want to address each of your concerns to ensure transparency.
To clarify:
1. Unauthorized Transactions: We want to assure you that our platform has stringent security protocols to prevent unauthorized activity. If you believe that these transactions were not initiated by you, please contact our support team with any relevant details to further investigate your account's activity.
2. Account Balance and Transactions: Our records show detailed logs for all transactions, including timestamped entries and trade history. We encourage you to review the transaction history to help us identify any discrepancies.
3. Account Access: Accounts may be restricted temporarily for security checks or verification purposes. Our support team can provide guidance on how to restore access and will be happy to assist you further.
Please update this review by providing your ID account so that we can contact you directly. Your feedback is crucial in helping us improve, and we’re committed to resolving this for you as swiftly as possible.
Best regards, Olymptrade team.
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