this company is appalling should have read trustpilot first. impossible to contact by phone no replies to emails . They did not de my proper address so Courier returned goods cannot get them to confi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm STILL waiting for my knitted cardigan ordered a few weeks ago. However recently on our UK TV they showed this same cardigan looking absolutely nothing like the one on the advert and in fact it was... See more
Company replied
I agree with others, priority dispatch does NOT mean priority delivery. Only pair of shoes I have bought with no label inside to indicate size, manufacturer or materials, suspect made in some obscure... See more
Company replied
Paid extra for priority dispatch - dispatch apparently confirmed within 24 hours on 21st June when website said "order ready". next tracking info said "in transit" on 28th June so taking a week for Yo... See more
Company replied
Company details
Written by the company
Olyndra London is a fashion brand inspired by modern London style. We create everyday pieces that blend comfort, confidence, and design—backed by global shipping, easy returns, and responsive support.
Contact info
United Kingdom
- info@olyndralondon.com
- olyndralondon.com
Breach of guidelines
(Once bitten twice shy) Dont get taken…
(Once bitten twice shy) Dont get taken in Flash Wed Page. Jacket arrived albeit took forever, 3xl Jacket more like xl at best. Never again would I use this company.
Surprised Trading Standards not closed them down.
They have found easy pickings advertising Face Book Market Place. Dont get caught out.
May 15, 2026
Unprompted review
Reply from Olyndra London
We’re sorry to hear the jacket did not meet your expectations. Your feedback has been noted and shared with our team.
Pleased with the shoes I ordered ,took…
Pleased with the shoes I ordered ,took a while to arrive but pleased over all with my order
April 23, 2026
Unprompted review
Reply from Olyndra London
Thank you for your feedback. We’re pleased to hear you were happy with your shoes overall. -Team Olyndra xx
Ordered some trousers in April
Ordered some trousers in April, still haven't arrived. Beware advertised as a london company but everything is shipped from China.
May 16, 2026
Unprompted review
Reply from Olyndra London
We apologise for the delay with your order. Please contact us with your order details so we can check the latest update for you.
Cheap items fron China
Cheap items fron China. Cost you a fortune to send back. Never received a refund. DO NOT USE THEM
April 2, 2026
Unprompted review
Reply from Olyndra London
We’re sorry to hear you were disappointed with your experience and return process. Your feedback has been shared with our team.
Absolutely despicable company
Absolutely despicable company, I’ve ordered shoes from them 3 weeks ago, still no show, communication with them is awful, I’ve asked for a refund but so far no contact back, I certainly won’t be using them again, useless, they also claim the company is in the uk, it isn’t its china
April 3, 2026
Unprompted review
Reply from Olyndra London
We’re sorry to hear about your experience and understand your frustration. Please contact us directly with your order details so we can assist further.
Seem I’m not the only one… asked more…
Seem I’m not the only one… asked more than once for the address to return and NOTHING …. DONT ask me to contact you … YOU can contact me
Russell Poyner
May 15, 2026
Unprompted review
Reply from Olyndra London
We’re sorry to hear about your experience and appreciate your feedback. Please contact us directly with your order details so we can assist further.
I have emailed 3 times for an update on a…
I have emailed 3 times for an update on a PRIORITY delivery and have yet to receive a reply.
ordered on 3rd May - still no show!
order no. 77352
May 3, 2026
Unprompted review
Reply from Olyndra London
We apologise for the delay with your delivery and understand your frustration. Please send us your order number so we can check the latest tracking update.
Really awful
Really awful. Cheapest rubbish ive ever seeen, no resemblence to photos on insta
please do not buy
May 13, 2026
Unprompted review
Reply from Olyndra London
We’re sorry to hear you were disappointed with your purchase and return experience. Your feedback has been noted and shared with our team.
No return address given
D0 NOT ORDER FROM THIS COMPANY!!!!
Received a lightweight jacket that was far too small and no reply when asking several times for a refund. I’ve lost £28 and have a jacket that I cannot wear!! Beware these Chinese scum bags. AVOID!!!!! PayPal are no use either
May 14, 2026
Unprompted review
Reply from Olyndra London
We’re sorry to hear about your experience and appreciate your feedback. Please contact us directly with your order details so we can assist further.
Still awaiting a possible Yodel…
Still awaiting a possible Yodel delivery after nearly 3 weeks.. buyers beware
May 14, 2026
Unprompted review
Reply from Olyndra London
We apologise for the delay with your delivery and understand your frustration. Please send us your order number so we can check the latest tracking update.
Not as advertised on the website
A cashmere jumper ordered was NOT as it looked on the site. The quality was more like a polyester yarn that had been over pressed and gone shiny. The yarn has a silver glint throughout the jumper. The size ordered was small, a M was more the equivalent of a UK size 10.
I will not be purchasing anything else from this website.
May 12, 2026
Unprompted review
Reply from Olyndra London
We’re sorry the jumper did not meet your expectations. Please contact us with your order details so we can assist further.
DO NOT ORDER FROM THIS COMPANY
Had a response from this company saying i was outside of the returns window, i explained that i had not changed my mind,it was that the right shoe let in water , they wanted a photo!!!! Difficult to do. They have offered a partial refund or 80% in voucher. i said i would never have anything else from this company and a 15% refund is an insult. DO NOT ORDER FROM THIS COMPANY BE WARNED. I am taking this as far as i can.
April 6, 2026
Unprompted review
Reply from Olyndra London
We’re sorry to hear about your experience. Please contact us with your order details so we can review this matter further and assist you.
Why is it so hard to get my Credit back…
Why is it so hard to get my Credit back or use from this company. I have £50 in credit but I get no advice or instructions how to use my credit to buy goods as they WILL not give a refund.
January 14, 2026
Unprompted review
Reply from Olyndra London
We apologise for the inconvenience caused. Kindly reach out with your order information and we’ll look into your account credit query for you.
Ordered shoes 3 weeks ago
Ordered shoes 3 weeks ago - they NEVER arrived. Impossible to talk to a human being. Total waste of time.
May 5, 2026
Unprompted review
Reply from Olyndra London
We’re sorry to hear about your experience. Please contact us with your order details so we can investigate this for you.
NEVER AGAIN
NEVER AGAIN ! Woeful experience / 'Customer Service'. Shoes (slippers) advertised & sold as a specific UK size - instead they send 'Large' (which were too large) ! When queried, any number of delaying tactics involved (inc asking for EU size) - then eventually they send Medium - which were too small. Poor communications - perhaps in the hope you give up ? A waste of money & time ! BUYER BEWARE !!
February 11, 2026
Unprompted review
Reply from Olyndra London
We apologise for the inconvenience caused. Kindly share your order information and we’ll review your case further.
THIS COMPANY IS A SCAM COMPANY STAY…
THIS COMPANY IS A SCAM COMPANY STAY AWAY FROM! DO NOT ORDER! I
ordered sneakers from them still have not arrived! I have emailed 3 times no response! They say 3-5 business days for delivery which is a total lie!! They make it seem like they are UK BASED! My husband is a lawyer and is looking into this company and how they are scamming consumers by misleading advertisement. I have asked for a refund but yet again no reply!!!
May 10, 2026
Unprompted review
Reply from Olyndra London
We’re sorry to hear about the delay and frustration caused. Please reach out with your order details so we can assist you further.
Do not use this company
Do not use this company. Waited ages for order and strangely enough they created a fake delivery the day after I complained. Items never arrived at my address despite them claiming it had. No response to further emails. I doubt my order ever even existed.
May 10, 2026
Unprompted review
Reply from Olyndra London
We apologise for the frustration caused. Kindly reach out with your order information and we’ll do our best to review and assist with your concerns.
Giving one star is generous.
Giving one star is generous.This is a continuation of an earlies review. I tried to buy trousers from this company which only arrived after contacting paypal about non-delivery. The items were rubbish and did not match the description. I informed paypal and sent them some photographs. Paypal told me they refused my claim because 'the item is materially similar to the seller's decription' and they don't consider it to be significantly not as decribed. As others have remarked they are made of inferior material and poorly made. I have told Paypal how disappointed I am so be warned - don't buy from Olyndra and don't expect PayPal to be any help.
February 21, 2026
Unprompted review
Reply from Olyndra London
We’re sorry to hear about your experience. Please contact us with your order details so we can investigate this matter further.
Worst internet company I have ever…
Worst internet company I have ever encountered don’t buy from them customer service is a joke they failed to reply to my emails complaining about delay in delivery still waiting fir my purchase after 7 days despite paying for a 2 to 5 day priority delivery
May 10, 2026
Unprompted review
Reply from Olyndra London
We apologise for your experience. Please contact us with your order information so we can review and assist you further.
You'll think you're angry at waiting…
You'll think you're angry at waiting werks for your purchase. When you finally receive the crap they send you, then you'll know you're angry.
Not based in London, based in China. A scam, pure and simple.
May 10, 2026
Unprompted review
Reply from Olyndra London
We’re sorry to hear about the delay and lack of communication. Please share your order details so we can investigate further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.