Great device for identifiying issues
Great device for identifiying issues.
Laura has been a fantastic rep for the company and provided clarification and advice as needed with nothing being too much trouble! :)
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
OMED Health is a dedicated, patient-centric digital platform that offers breath-based devices and supporting resources for a range of conditions. Our initial focus is within digestive disease and gut health, directly supporting patients with breath-based diagnostics. OMED Health was founded in 2022 and is a division of Owlstone Medical, the world leader in breath analysis. Owlstone Medical’s mission is to save 100,000 lives and $1.5B in healthcare costs by advancing early detection and precision medicine through Breath Biopsy. We also partner with the Functional Gut Clinic to provide Hydrogen and Methane Breath Tests for the detection of small intestinal bacterial overgrowth (SIBO) and carbohydrate malabsorption and through this partnership, we are involved in studies related to early detection and precision medicine of gastrointestinal disease, as well as the discovery of novel biomarkers. Our products and services are currently available in the United Kingdom, but we are looking forward to expanding our reach further soon. If you would like to learn more about working with us as an affiliate or partner, then please get in touch.
183 Cambridge Science Park Milton Rd, CB4 0GJ, Cambridge, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great device for identifiying issues.
Laura has been a fantastic rep for the company and provided clarification and advice as needed with nothing being too much trouble! :)
Good communication from real people. Breath analyser worked well.
From initial scepticism and concern at cost of device, I want to say how absolutely delighted I am that I purchased the OMED. . So easy to use. Clear instructions and information on the app. Communication and support from Laura just brilliant. Fast results from doctor following SIBO test. Wouldn’t hesitate to recommend OMED to anyone suffering with SIB/IMO.
THANK YOU
I bought the device a month or two ago and the results I was getting initially were basically 0 for both methane and hydrogen. Recently the results have varied widely the same as the other person who reported this. I’ve been in touch with the manufacturer and they have defended the device advising me that results can be varied. I did a test this morning and methane was 39 hydrogen 3. I did a further test under the same conditions (fasted) and the results were methane 69 hydrogen 6 basically double the previous one done 20 mins earlier. I’ve been sporadically using the device and have been finding this consistently. I think the device is either faulty or totally inaccurate which for me has been a total waste of £249

Reply from OMED Health
I’ve been really impressed with the Omed device. The performance has been great, and the whole process is much easier than I expected. The device itself is very user friendly with clear instructions and a smooth setup, which made testing feel straightforward rather than stressful.
The app is also a big plus. There is a lot of helpful information, and everything is presented in a clear and easy to understand way. One of the best parts is how quickly the test results come back. On top of tha, the advice provided by the doctors is clear, practical, and reassuring, which makes you feel supported rather than left to figure things out on your own.
Their customer service has also been excellent. Whenever I needed to contact them they responded quickly, were very friendly, and kept me updated throughout. It really added to the overall positive experience and made the whole process feel reliable and well supported
Overall, a very positive experience.
Honestly, the service has been amazing from start to finish. Nothing ever felt like too much bother. When I first reached out I was feeling really disheartened — but that quickly changed to feeling hopeful and empowered.
Laura was absolutely brilliant on the customer service side: friendly, responsive, and genuinely caring.
Rui was exceptional. He was attentive, took the time to really listen, he gave practical, constructive feedback and advice that made sense and was easy to follow. I always felt heard and was never dismissed.
What really stood out to me was that I truly felt like my health and wellbeing were the priority here — not financial gain. That level of care is rare.
Thanks to their support, I honestly feel like I’m on the road to recovery.
If you are considering investing in your health, you will be in good hands here.
The use of the device has been fantastic for my peace of mind regarding documenting my symptoms and ability to test when required.
I've received my diagnose quickly and treatment plan too from a doctor. Currently going through treatment and symptoms have already improved considerably. Still waiting to retest after treatment, but knowing I can do this without having to repurchase a SIBO kit is great.
I'm very pleased I bought this device. It has given me a diagnosis and without it I would still be waiting to get a one-time breath test on the NHS. The ability to test your breath multiple times a day has also allowed me to tailor my eating habits to reduce symptoms which has been worth the purchase in of itself. The customer support has been very helpful and prompt in responding to all my queries. The OMED doctor who recently prescribed me antibiotics has also been very helpful and is clearly very knowledgeable in this specialist area.
Absolutely excellent. The whole process was fantastic, any issues I had were dealt with very quickly and seamlessly. I can highly recommend their service, they gave me a diagnosis really quickly and great advice.
The breath analyzer itself has proven frustratingly inconsistent. I've encountered multiple instances where the device failed to provide readings or produced results that varied wildly between tests taken just minutes apart under identical conditions. For a medical diagnostic tool that costs £249, this level of unreliability is simply unacceptable. When the foundation of the entire diagnostic process is a device that doesn't function consistently, it calls into question the validity of any results obtained.

Reply from OMED Health
OMED offer the complete package for SIBO , from diagnosis, treatment, healing and long-term maintenance for gut health. The advice, guidance and online information courses offered to me were invaluable , the breath analyzer and app allows you to log all your symptoms, food and breathe readings easily .Be prepared to be fully committed to the treatment and diet plan and
eventually you will achieve your goal, my SIBO was very persistent but with the help from the OMED team and the experienced dietician Kirsty I'm now SIBO free.
OMED Health have changed my life! The team have all been very professional and helpful in the process of identifying and treating my SIBO. It was not an easy journey, but everyone was very supportive. Thank you for my much improved quality of life.
I have been working with OMED Health since May to improve my gut health following a positive IBS SIBO diagnosis using the new breathalyser and OMED app. The friendly, honest and heartfelt support received from Nutritional Therapist Kirsty has been invaluable, the meal plan i followed was both fun, educational and easy to follow and has helped me completely reset my eating habits. I cannot thank the team enough for improving my health!
5 star all the way. I was guided through my SIBO treatment step by step by kind, supportive professionals. After long years of suffering and unanswered questions, what a relief !
The support and backup from OMED has been first class and helped me with the SIBO removal regime. The nutritional advice from Kirsty has been invaluable and an ongoing process. The breath testing device and app are both well designed and user friendly.
Take control of your gut health with simple at-home breath tests
I received clear guidance regarding which test I should take - in my case the glucose SIBO rather than the lactulose test. The instructions on how to carry out the test were clear and concise. I returned the test and received the results within 48 hours enabling me to receive treatment for my condition.
An excellent, prompt and professional service.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.