Omega Home & Auto Care Reviews 

Their services are easy to use—as long as you take the time to read your contract and call with any questions. Every time I’ve contacted customer service, they’ve been eager to help and patient in making sure I fully understand my coverage and it’s also when I discovers their home policies too. Omega came highly recommended by friends of friends, and we’ve been happy with the service so far.

Such a great company! I was recommended Omega Home & Auto Care by a friend and since then I have enjoyed my partnership with them. I recommend them to my friends when I get the chance because the service is great with a lot of benefits. Definitely will be keeping my services with them for years to come.

No matter when I need help they always send someone where I am from Georgia to Florida they come quickly and provide the service I need as well as give me advice and resources

Just started using it I already put in a review. I’m happy with you. I haven’t used it more than Maintenance oil change but I’m happy I have it. It’s a five-year plan. Customer Service always answers the phone when I’ve called.

Honoring the warranty that I am paying for

Time to get approval

I paid for my oil change and submitted my receipt. Instead of reimbursing me you sent a $55 payment to my dealership who says they have no record of receiving it! I am awaiting proof of payment you in or to track down where the payment was applied but have still received a response to my request!

I have had 3 or 4 interactions with Omega in the last 6 months and it has been a positive interaction every time. They listen, are respectful, know how to handle any question or concern and follow through with what they say they will do. Thank you Omega!

Omega was having phone sys issues connecting with warranty claims. Samantha tried to transfer my call and when she saw it failed to transfer she actually called me back and took my claim information. She made sure it got to the right department. And I received my approval the next morning. Samantha is outstanding in her desire to do the job right. Very rare quality in todays world. She is to be commended.

For years they made calls, sent letters offering a extended warranty on my vehicle. I took them up on it because of the high cost of repairs, and my vehicle milage. They sold me a contract we had it for three months paying $545.00. This summer the AC went out so we took it to a repair shop. They called in the claim, and it was denied. Told us they wouldn't cover any repairs because the vehicle had a branded title. They should have caught that before selling us the policy. Because of Omega I'm out $975. Very bad !!!

I turned in a bill it was paid in a few days

I have not had any problems with my Omega Auto Care Policy. The Company does just what it says on my policy.

Molly at the service desk was awesome!!! Shannon was also super helpful over the phone. Both were accommodating and flexible, always smiling. Service turned out to be covered, so even better! (Oil pan gasket needed replacement) Highly recommend... Thank you!!!!

It wasn't really an experience. All I did was get the required maintenance which would have been an oil change or the windshield wipers. They help me ease some of the financial stress with the reimbursement which isn't the full amount of course but every little bit helps. Thank you.

Very difficult for the service department to make contact with someone to arrange payment. They were put on hold for hours. When I tried calling in their place, I too was put on hold. They no longer want me to go there as long as I have this insurance policy. They can’t afford to be put on hold that long. They must take care of other customers. I’ve tried calling other shops around town, and nobody wants to deal with this type of payment arrangement.
The date listed below is an estimate as I no longer have the paperwork. I was getting an oil change. Ended up paying myself and waiting for a reimbursement.

Worse company to work with. Took forever to respond. They delay the whole process gave me the run around until finally they sent an adjuster just to tell us the warranty does not cover the issue my truck has. Paying all this money for them not to cover anything it so ridiculous! I DO NOT recommend getting this company for any warranty coverage!

They gave me the run around assuming truck is lifted which is not. Blaming my tires cause the fuel system to go out. Do not do business with them at all do not recommend

Harassing calls, nothing they said they covered was actually covered. It was a yrs worth of lost money. Untrustworthy and don't listen

I wish I could give no stars, this is one of the worst experiences I've had dealing with a vehicle. They had my mechanic go through so much, a breakdown of the engine they removed the entire engine only to deny my claim , I've been out of a car since April renting cars and I won't be reimbursed for that. Now I'm being told to send a notarized letter to get a refund? It's so much and such a hassle it's such a bad experience and the worst thing I could have done!!! Don't do it !!!!!

This place should get no stars. Because this company is a scam and a rip off..
The service was terrible. When I needed a repair of my vehicle. I made a claim. And they were on the phone with my mechanic.. and they got hung up on not once but twice. So those repairs had to come out of my pocket.. and I was financing the warranty at the time. So a few months later, I said enough is enough.. I told him I want to cancel this policy and I wanted my refund. Oh, they had no problem canceling the policy. But the problem was. They didn’t wanna give me my refund. So they sent me through this mass telling me that I need to have a written notarized copy to get my refund.. so I sent it to them by mail and I also emailed them the copy. And they received the copy. And they told me it would take 7 to 10 days for them to send me a check for my refund. Weeks later, I get a call from a representative telling me that I can get a refund. But it’s OK because me and my attorney is going to handle that. My advice to you is. To pass this company up when it comes to warranty services. These people need to be behind bars for what they are doing. So watch out for scams. Because that’s who this company is.