They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
DN25363263 was helpful in working it out that I can continue receiving this great product at an affordable price and time frame with free shipping. Omegaxl has helped my dad and I greatly but unfortun... See more
Company replied
During our recent move I forgot to change our address on some of our autoship items, omega XL being one of them. I received an email from there team letting me know the order had been returned and aut... See more
Company replied
I called to cancel my autoship subscription because I can't afford to cover any overdrafts, due to my forgetting about the autoship charge. I explained to Victor that I forgot about this month's autos... See more
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Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
395 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly, helpful customer service
I used the chat option. The tech was very nice and offered me other options besides canceling my subscription.
March 13, 2026
Reply from OmegaXL
Hello, Jennifer. Thank you for taking the time to share your experience! We’re happy to hear that our chat support team was able to assist you and provide helpful alternatives. Delivering friendly, clear, and solution‑focused support is always our priority, and it’s great to know that came through during your interaction. If you ever need anything else, we’re always here to help!
Reply from OmegaXL
Hello, Linda. Thank you so much for your review! We’re thrilled to hear you had a great experience with our customer service. Our team works hard to make every interaction smooth and hassle-free, and it’s wonderful to know that came through for you. If there’s ever anything else you need, we’re here and happy to help!
Reply from OmegaXL
Hello, Janeen. Thank you so much for your review! We’re thrilled to hear that Stephanie was able to assist you with such helpfulness and efficiency. We take great pride in our team, and it’s wonderful to know her support made a positive impact on your experience. If there's ever anything more we can do for you, we're always here to help.
Reply from OmegaXL
Hello, Anna. Thank you for taking the time to share your experience! We’re so glad to hear that our team was able to handle your situation quickly and efficiently. Providing fast, effective support is something we truly strive for, and it’s wonderful to know we delivered that for you. If you ever need anything else, we’re always here to help.
Hate the marketing scam
Hate the marketing scam. Yes fully returnable if you don't like it, but the bottle must be unused, unopened, fully sealed condition and returned within first 30 days after purchase, and you have to pay for shipping and handling. Then they automatically, without your consent or notification send 2 more bottles for $89.99 and charge your credit card. Yes you can call them, perhaps they will return your money some 30 days after they receive it. They are counting on you not returning it. Product may be helpful, but won't continue with this type of price and service.
March 10, 2026
Unprompted review
Reply from OmegaXL
Hello, Cathy. Thank you for sharing your feedback. We’re sorry to hear that the experience felt frustrating, and we appreciate you taking the time to explain what happened. We’ll make sure your comments are reviewed so we can continue improving our processes. If you need any further assistance, we’re here to help.
Very responsive and helpful.
March 10, 2026
Reply from OmegaXL
Hello, Traci. Thank you so much for your review! We're happy to hear that you found our team responsive and helpful. Providing quick, supportive service is a top priority for us, and we truly appreciate you taking the time to share your experience. We're always here if you need anything!
She took the extra time
She listened , she understood my situation as being retired my budget changed ...she took extra time to help me continue stay an customer.
God bless her
FYI for seniors the cost is a struggle mm
March 9, 2026
Reply from OmegaXL
Hello, George. Thank you so much for your kind review! We’re truly grateful you took the time to share your experience.
We're especially glad to hear that our team member was able to listen, understand your situation, and work with you to make sure you could continue as a valued customer. Your loyalty means a lot to us, and we’re committed to supporting you—especially when life changes and budgets shift. Thank you as well for highlighting the challenges many seniors face. Your feedback is important, and it helps us continue improving how we serve all of our customers with care, patience, and respect. If you ever need anything, we’re always here to help.
Rep very kind and helpful.
March 9, 2026
Reply from OmegaXL
Hello, Arlyn. Thank you so much for your review! We’re happy to hear that our representative was kind and helpful — that’s exactly the experience we aim to provide. If there’s anything more we can do for you, please don’t hesitate to reach out. We appreciate you taking the time to share your feedback!
Your website is not user friendly.
Your website is not user friendly.
It is hard to maneuver and options are not given for going back and forth between screens and choices.
March 3, 2026
Reply from OmegaXL
Hello, Kathryn. Thank you for your feedback. We’re sorry to hear that you found our website difficult to use. Your experience matters to us, and we’re continually working to improve our site. If you’re open to it, we’d appreciate any details you can share so we can better understand what wasn’t user‑friendly and make the right improvements.
Reply from OmegaXL
Hello, Robert. Thank you for your feedback! We’re glad to hear you found your experience very effective. We appreciate you taking the time to share your review and are always here if you need anything further.
Very helpful!
The representative was extremely hello and nice. She helped me with what I needed with no problems ands got my order fixed.
March 4, 2026
Reply from OmegaXL
Hello, Krystal. Thank you for taking the time to share your experience! We’re so glad to hear that our representative was friendly and able to take care of your concerns quickly and without any issues. We truly appreciate your feedback and are always here if you need anything else.
Very friendly representative
Very friendly representative. She was well informed and very helpful.
March 3, 2026
Reply from OmegaXL
Hello, Gary. Thank you so much for taking the time to share your experience! We're thrilled to hear that our representative was friendly, well‑informed, and helpful during your interaction. Providing great support is something we truly care about, and feedback like yours means a lot to our team. If you ever need anything else, we’re always here to help!
Michelle was the agent I talked with…
Michelle was the agent I talked with and she did an outstanding job. No complaints what so ever. This is the type of experience I have each and every time I work with the agents at Omega XL.
March 2, 2026
Reply from OmegaXL
Hello, Diane. Thank you so much for your wonderful review!
We’re thrilled to hear that Michelle provided outstanding support and that you consistently have great experiences with our agents at OmegaXL. Delivering exceptional service every time is exactly what we strive for, and your feedback means a lot to our team. If there’s ever anything more we can assist you with, we’re always here to help!
Reply from OmegaXL
Hello, Robert. Thank you so much for your review! We’re glad to hear that our Support team was able to quickly resolve your concern about the auto‑shipping dates. Ensuring your experience is smooth and stress‑free is always our top priority. If you ever need anything else or have additional questions, we’re here and happy to help!
Customer service was very helpful on…
Customer service was very helpful on the chat. Answered all my concerns.
February 25, 2026
Reply from OmegaXL
Hello, Sue. Thank you for your review! We're so glad to hear our chat support team was helpful and able to answer all your concerns. We're always here whenever you need us!
No problem...I had to adjust my shipment and found…
I had to adjust my shipment and found it a very simple process. No argument at all just help in figuring out what I needed!
February 26, 2026
Reply from OmegaXL
Hello, Theresa. Thank you for your review! We’re so glad to hear that adjusting your shipment was quick and easy. Our team is always here to help you find exactly what you need — no hassle, just support. We appreciate you sharing your experience!
I used to go to chiropractor 3 times a…
I used to go to chiropractor 3 times a week don’t go at all since taking Omega XL
February 24, 2026
Reply from OmegaXL
Hello, Patricia. Thank you for sharing your experience! We’re so glad to hear that you’re feeling a difference since using OmegaXL. We truly appreciate your feedback and are here for you if you ever need anything!
Reply from OmegaXL
Hello, Rosalind. Thank you for your review! We’re glad to hear that all of your questions were answered. If you ever need anything else, we’re always here to help!
The person that helped me through chat…
The person that helped me through chat was very helpful, understanding and quick.
February 23, 2026
Reply from OmegaXL
Hello, Patricia. Thank you so much for your review! We’re thrilled to hear that our chat team was helpful, understanding, and quick to assist. Providing a smooth and supportive experience is exactly what we aim for, and your feedback truly means a lot. If you ever need anything else, we’re always here to help!
Michelle was very helpful
Michelle was very helpful with setting up my auto ship to my budget satisfaction.
February 21, 2026
Reply from OmegaXL
Hello, Melissa. Thank you for sharing your experience! We're delighted to hear that Michelle was able to help set up your auto-ship in a way that fit your budget perfectly. We appreciate your feedback and are always here if you need anything else!
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