Switching Jango to Omni has genuinely been a game changer for us. After being diagnosed with chronic gut disease, we had to completely remove meat proteins from his diet, and finding something that a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had a couple of consultations with Nico now about some behavioural issues we're having with our one year old spaniel and he has been really helpful. He comes across as very warm and understanding... See more
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Great service from Dog Behaviour Specialist Nico who gave us advice on how to deal with our rescue dog's behaviour issues. He was extremely sympathetic to the challenges we were having and was able t... See more
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After seeing Omni on Dragons' Den, I decided to give their Itchy Skin Relief a go for my Westie who suffers from seasonal allergies. I love that it’s vet-formulated and plant-based, so I don't have to... See more
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Company details
Written by the company
Omni is a vet founded brand that makes allergy friendly (novel protein) food, treats and supplements for pets. In February 2025 Omni appeared on BBC1 Dragons' Den and secured investment from Deborah Meaden and Stephen Bartlett.
Contact info
United Kingdom
- woof@omni.pet
- omni.pet
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great products and service
We’ve been using Omni for several months and couldn’t be happier. Our two rescues came with a number of health issues and the food and supplements we ordered have changed things dramatically. The customer service is excellent and it’s great to know there are vets available should we have any queries.
April 3, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello CJ,
Thank you so much for your wonderful review. We’re delighted to hear that Omni has made such a positive difference for your two rescues and their health !
It’s also great to know you value the support from our vet team. We truly appreciate your kind words. The Omni team 💛
Terri-Ann great customer service
Terri-Ann great customer service, responds to emails and sorted my issue promptly and professionally. An asset to Omni
April 2, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Paul,
Thank you for your kind review. We’re so pleased to hear Terri-Ann from our customer excellence team was able to help resolve your issue promptly and professionally, we’ll be sure to pass on your lovely feedback to her. The Omni team 💛
Fantastic health properties
I can’t praise the quality of the senior kibble highly enough. My 10 year old Border Terrier has colitis and spikes disease. When he was young, he was often really unwell and it took years to work out that he can’t tolerate any meat protein other than white fish and definitely no wheat gluten. I came across omni a couple of years ago after trialling a couple of other brands vegan kibble - which he totally refused. From the off, he ate omni with great enjoyment and he’s in terrific health and crazy happy. I love omni, and so does Buddy!
April 1, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Sarah,
Thank you so much for such a wonderful and detailed review. We’re absolutely delighted to hear that Buddy is thriving on our Senior food, especially after everything he’s been through, it’s so lovely that he’s now happy, healthy, and enjoying his food.
It means a lot to know that after trying other options, our recipe has been the one he truly enjoys and tolerates well. Stories like Buddy’s are exactly what we love to hear.
Thank you for your trust and support, give Buddy a hug from us. The Omni team 💛
Poor customer service
No improvement whatsoever. If there was a slight improvement I would have continued but nothing. Also received an order email at 3am, sent email at 7:10am to cancel. Parcel was dispatched in the afternoon immediately followed by an email saying they couldn't refund. They had more time to stop the parcel than I had given the order email was at 3am. Poor company with no customer focus.
Further to your response, only the 3am email was received. I did subscribe, but the inferior quality of your product required cancellation. The ONLY reminder was one email at 3am which I responded to first thing when I awoke. Your service is appalling.
April 1, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Lisa,
We’re sorry to hear about your experience and understand how frustrating this must have felt.
We’d like to clarify that subscriptions are only created when selected at checkout, they are never added automatically, we also send reminder emails 3 days prior to renewal to allow time for any changes or cancellations.
Once an order enters processing, we unfortunately aren’t always able to stop dispatch in time, which we appreciate can be frustrating, particularly in situations like this.
We’re also sorry to hear the first few weeks on the product didn’t bring the improvement you were hoping for, every dog responds differently, and we understand your disappointment.
Our team will be reaching out to you directly to review what’s happened and see how we can support you further.
The Omni team 💛
Poor Delivery of Omni Pet dog food
Delivery of Omni Pet dog food has been getting progressively worse over the last few months. My latest order through subscription has taken over a week to be delivered. Some of the issues have been down to a change of courier from Evri to Amazon. Evri always delivered next day but Amazon parcels are often lost. Omni told me that Amazon had lots my previous order. Other problems arrise form Omni's failurre to hold stocks. I normally order 2 x 10kg bags but recent orders have been in 10 x 2kg bags. It is a shame as my dogs love the food and appear much healthier on it.
March 31, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Don,
Thank you for your feedback, and we’re really sorry to hear about your recent delivery experience. We completely understand how frustrating delays and inconsistent deliveries can be, especially when you rely on regular shipments.
We have recently made changes to our courier partners to improve reliability overall, but we appreciate that this hasn’t reflected in your experience so far. We’re continuing to monitor performance closely and share feedback to ensure improvements are made.
Regarding your order being sent as multiple smaller bags, this was due to a temporary stock issue, which is being resolved. We understand this isn’t ideal and appreciate your patience while we worked through this.
We’re really pleased to hear that your dogs love the food and are thriving on it, and we’re sorry that delivery issues have let that experience down. If you’d like, our team would be happy to review your subscription setup to help prevent future delays, please feel free to contact us at woof@omni.pet 💛
Difficult to cancel subscriptions
I purchased the tinned wet food, dry kibble, and the anxiety supplement tub to try them out. Unfortunately, my dog didn’t take to any of them - but to be fair, he’s extremely fussy with food, so I wouldn’t necessarily consider that a fault of the products themselves.
My main issue was with the purchasing process. It’s quite difficult to simply buy and try the products without committing to a subscription. Once subscribed, cancelling requires contacting customer support via email, which I found inconvenient. In my view, a company that is confident in its products should make it straightforward for customers to manage or cancel subscriptions independently.
March 30, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Eric,
Thank you for taking the time to share your experience. We completely understand that some dogs can be very fussy, and we appreciate your fair approach in recognising this isn’t necessarily a reflection of the products themselves.
We’re sorry to hear that the purchasing and subscription process felt inconvenient. We do offer both subscription and one-time purchase options, and your feedback around making subscription management more straightforward.
Our team will be reaching out to you personally to review your experience and see how we can help further.
Thank you again for your honest feedback. The Omni team 💛
Its a win for our dog!
RR, 7 years old, 37kg, slightly overweight following recent neutering, allergy to all proteins except venison.
Our RR eats the food consistently (been on it for about 2 months now) so it is a win in our house - he has previously been a very fussy eater.
We have seen improvements in his toilet activity however poos are not consistently solid so hoping that gets better soon.
Yes the product is on the pricey side (we do have a big dog) but it's worth it considering all the allergies we are dealing with.
Delivery takes about 7 days from ordering.
March 30, 2026
Reply from Omni Pet Ltd.
Hi Katie,
Thank you so much for your thoughtful review. We’re delighted to hear your dog is enjoying the food consistently, especially as a previously fussy eater, that’s a real win! It’s also great to know you’ve seen improvements in his digestion so far.
Stool consistency can sometimes take a little longer to fully settle, particularly when managing allergies, but it’s encouraging that you’re already seeing progress. If you’d like any support, our team would be happy to help review feeding amounts or offer guidance.
We also appreciate your honest feedback on pricing and delivery times, and we’re continually working to improve both.
Thank you again for your support. The Omni team 💛
Be very careful before subscribing
Be very careful before subscribing. The product itself is fine, but once you’re in, it’s not easy to get out. Cancelling the subscription was far more difficult than it should be. I wouldn’t recommend signing up for a subscription because of this.
March 29, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Sandi,
Thank you for your feedback, and we’re sorry to hear you found the cancellation process more difficult than expected. Our team are available 7 days a week via email to help.
Subscriptions are always optional, with a clearly displayed one-time purchase option available, and our team is on hand to quickly cancel or amend any subscriptions when requested. We also send reminder emails before each renewal to give customers time to make changes.
We appreciate your comments and have shared them with our team as we continue working to make subscription management as simple and seamless as possible. The Omni team 💛
An excellent company
An excellent, understanding and genuine company that resolve any queries/problems promptly and efficiently. Also their products really work if you follow their guidelines. Would not hesitate in recommending them.
March 28, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Roger,
Thank you so much for your wonderful review. We’re delighted to hear you’ve found our customer excellence team understanding, responsive, and efficient!
It’s also fantastic to know you’ve seen such positive results by following the guidelines. Thank you for your recommendation and for trusting Omni 💛
Excellent customer experience
Excellent customer experience. My puppy has anxiety, separation issues and likes his bubble. We spoke to Nico who spent ages getting to know our puppy and issues and recommended advice that was really personal and made sense to us. We’ve seen improvements in early days already. We also purchased the omni anxiety and stress supplement and it’s made our puppy much calmer and easier to rest / settle when he’s such a high energy pup but needs it.
Could not say one red or amber card for this service or product. Thank you!
March 27, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Jodie,
Thank you so much for your incredible review. We’re absolutely delighted to hear that your experience with our free canine behaviourist consult with Nico was so positive and that the advice felt personalised and helpful for your puppy’s needs.
It’s fantastic to know you’re already seeing improvements, and that the Stress & Anxiety supplement is helping your puppy feel calmer and more settled, especially with such a high-energy pup.
Your kind words truly mean a lot to us, and we’re so pleased we could support you both on this journey. The Omni team 💛
My dog is thriving omni forever
My dog is thriving
Please keep the company as it is
Used to be with James wellbeloved then they sold it to mars.
The product changed
My dog started having ear probs again
Since omni his health has been tremendous
March 25, 2026
Reply from Omni Pet Ltd.
Hi Teresa,
Thank you so much for your wonderful review. We’re absolutely delighted to hear your dog is thriving on Omni and that you’ve seen such a positive change in their health, especially with the ear issues improving.
We really appreciate your support and your kind words about keeping Omni as it is. That means a great deal to us, and we’re committed to maintaining the quality and care that our customers and their dogs rely on. The Omni team 💛
Omni is great for our young cockapoo
Really like using the Omni products for our cockapoo. He has a range of treats, dental sticks and supplements from them and he’s enjoyed all of these. Great that they offer a range of different supplements for all dogs different needs.
March 26, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Rebecca,
Thank you so much for your lovely review. We’re delighted to hear your Cockapoo is enjoying the range of treats, dental sticks, and supplements!
It’s great that you’ve found our extensive supplement range helpful for different needs, as that’s exactly what we aim to offer for dogs at every stage. We really appreciate your support.
The Omni team 💛
A positive experience
Items arrived quickly and are good quality. A positive experience
November 10, 2025
Reply from Omni Pet Ltd.
Hi Lynne,
Thank you for your kind review. We’re delighted to hear your order arrived quickly and that you had a positive experience with the quality of our products.
We really appreciate your support. The Omni team ⭐
Good food when it EVENTUALLY arrived (still waiting)
I love the food for my dog BUT I’m having delivery issues every time I order. It’s taking over a week to get food! I’m now Day 9 and DPD have only received half of my order. My dog has had to have alternative food and has been vomiting. Told customer services and they responded but without real care. Told me I updated my safe placement on the del? But failed to mention that DPD haven’t even got all the order.
You will
Continue to lose customers if this is the delivery service you are working with. Why can any other company provide good fast delivery. The delivery is putting my right off. My poor baby is vomiting profusely becuase of the failed delivery. I ordered in good time.
Please sort this out!! PLUS you don’t even offer fast delivery … you’re charging £5 delivery.. for 1 week delivery? This is not okay. My kibble hasn’t even been received by DPD 1 week later!! What the hell Am I meant to do??
Evri is moor reliable 😂
If I was the company I would be sending it out next day delivery. There’s no thought in the customer service. Really
Let’s down the brand. If I’m buying 10kg of kibble … I’m clearly a loyal customer and you can’t even get this sorted quickly. Very disappointed.
March 23, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Holly,
We’re very sorry to hear about your experience and completely understand how stressful and upsetting this must have been, especially with your dog being unwell due to the delay. This is absolutely not the experience we want for our customers.
From what you’ve described, it’s clear there were issues with fulfilment and courier handling, and we sincerely apologise for both the delay and the lack of clear communication around your order. This is something we take very seriously.
We’re actively reviewing our delivery partners and processes, as delays like this are not acceptable, particularly for essential items like your dog’s food.
Please contact us at woof@omni.pet if you haven’t already, and we will prioritise reviewing your order, resolving this properly, and making sure you’re supported moving forward. The Omni team ⭐
Wonderful phone call with their vet
Wonderful phone call with their vet. So friendly and knowledgeable! Couldn't do enough to help me. Great Company.
Great products.
March 21, 2026
Reply from Omni Pet Ltd.
Hi Chris,
Thank you so much for your lovely review. We’re delighted to hear that your call with our vet was such a positive experience, friendly, knowledgeable, and supportive is exactly what we aim for.
It’s also wonderful to know you’re happy with our products and overall experience with Omni. We truly appreciate your kind words. The Omni team 💛
Dog food didn’t arrive and then I get double whammy!
Dog food didn’t arrive. When it did my dog won’t eat it. Then I receive another bag and tried to refuse it as I was told by the customer help. Then it arrived again on my door step! Told I have to pay to send the food back to get a refund. Customer service was very defensive and unhelpful. Will be telling everyone I know in the Cotswolds. Now going to Burford Blue Cross to give to dogs there - atleast I can do some good out of bad sales.
March 18, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Ruth,
We’re very sorry to hear about your experience and completely understand your frustration.
It’s clear there were multiple issues here with delivery, refusal, and communication, and we sincerely apologise for the inconvenience and confusion caused.
We believe our team has already been in touch to help resolve this, but we will come back to you again to ensure everything is fully addressed. The Omni team 💛
Confusing website.
Confusing website. Wanted to try one tub to see if the treats suited my dog but could only add 3 tubs on a recurring subscription to my basket. I won't be bothering and will also stop marketing texts that I had to sign up to in order to get a discount code that I can't use.
March 20, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hey,
Thank you for your feedback, and we’re sorry to hear you found the website confusing, that’s not the experience we want for our customers.
We do offer both one-time purchase options and subscriptions, and we appreciate your comments as it’s clear this wasn’t as easy to navigate as it should have been. Your feedback has been shared with our team as we continue to improve the checkout experience.
We’re also sorry for any frustration around the discount code and marketing messages. If you’d like any help placing a one-time order or managing your preferences, our team would be happy to assist at woof@omni.pet
The Omni team 💛
Poor delivery had to chase frequently…
Poor delivery had to chase frequently and ended up using so much of my wet food whilst waiting on dried food.
March 20, 2026
Reply from Omni Pet Ltd.
Hey Mrs Hempseed,
We’re really sorry to hear about your experience and understand how frustrating it must have been to wait.
The delay you experienced was due to an unexpected stock issue with our dry food, which has now been resolved. We sincerely apologise for the inconvenience caused and for any lack of clarity during this time.
If there’s anything we can do to support you further, please feel free to contact us at woof@omni.pet
The Omni team 💛
Dreadful practices. AVOID.
So the last time I wrote a review, I removed it because you dealt with the matter, this time, no, I'm sorry but people need to know how you do business.
1) You don't send reminders for subscriptions, because that would give people the option to cancel orders and we don't want that do we because you would lose money.
2) You ignore cancelled subscriptions.
3) and wait for it this one really does leave me gobsmacked, YOU USE A CARD THAT HAS BEEN REMOVED FROM YOUR SYSTEM.
You are shameful and money focussed. Sorry but despite loving your dog food, you've now lost me as a customer due to your dreadful discount structure and subscription practices.
Added: No you do not send out reminders - that much is fact, I'm sorry but true.
March 19, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Sarah,
We’re really sorry to read your review and appreciate you taking the time to share your concerns. This is certainly not the experience we want for our customers.
We’d like to clarify that we actively send email reminders 3 days before each scheduled renewal, giving customers the opportunity to make any changes before an order processes. We also understand that when multiple separate subscriptions are running, it can sometimes be more difficult to manage timings and budgeting, and we’re always happy to help adjust these to better suit your needs.
In terms of billing, our systems would never charge a card that isn’t linked to an active subscription, and subscriptions that are cancelled are not processed further.
We’re sorry to hear you’ve chosen to leave, especially as you were happy with the food. If you have any other concerns, please contact us at woof@omni.pet so we can review your account in detail. The Omni team 💛
Did not know I had signed up for a…
Did not know I had signed up for a subscription, the website is vague and although it states in the email that you can cancel on the website this is not true. You first have to find the information and then it tells you to email them. Our dog hated the treats and even my sons dog who loves food would not eat them. Complete waste of money.
March 18, 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Michael,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can feel if a subscription wasn’t expected and the cancellation process wasn’t as clear as it should be.
Subscriptions are selected at checkout, and we do offer a clearly displayed one-time purchase option. We also send reminder emails before renewal, and our customer excellence team are available 7 days a week via email to quickly cancel or amend subscriptions, though we appreciate your feedback that this process could be clearer and more intuitive.
We’re also sorry to hear that the treats weren’t a good fit for either dog, some dogs can be particularly selective.
If you’d like any further support or for us to review your account, please feel free to contact us at woof@omni.pet
The Omni team 💛
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