I've been using Omnisend for a little over a year now, and by far the best aspect of the platform is the customer service. Although I've had a few connectivity issues, the Omnisend agents are always... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... See more
Company replied
While onboarding from 2 other email providers, I had some pretty specific things I needed to set up within my emails and lists. The live support - Emma specifically - was able to walk me through... See more
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Got some problems with our email contact lists but the support was really few clicks away and even on Sunday! Explanation was detailed and they helped very quickly resolving the matter. Omnisend is gr... See more
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Company details
Written by the company
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Contact info
Saint Katharine's Way 1, E1W 1YL, London, United Kingdom
- support@omnisend.com
- omnisend.com
4.3
Excellent
512 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Shady business practices
Very poor experience. Signed up as a new company excited to get my marketing going. Paid for 3 months up front on their higher pro plan, Got no emails or feedback, logged in the next morning and my account was "suspended" (had yet to connect or send a single message). Talked to customer support who grilled me like I was a criminal of some kind. The next day again no email or proactive communication I log in to find my account canceled. Which I then had to FIGHT to get my refund. Very shady company, would advise you to choose a competitor!
May 15, 2026
Unprompted review
Reply from Omnisend
Thank you for sharing your experience. Starting fresh with a new platform, investing upfront, and then running into immediate roadblocks is a frustrating way to begin, and we take that seriously.
Based on the information provided in your review and the contact details shared, we haven't been able to locate the account in question. Our team has already reached out to you directly to gather the details needed to investigate properly.
On the compliance side, when a new account is created, our systems run an automated review to ensure compliance with our anti-spam and deliverability standards. This process is in place to protect all senders on the platform, including you. Without it, bad actors could compromise the shared infrastructure that affects everyone's email deliverability and sender reputation. When something triggers a closer look, the account may be paused while the review takes place.
We'd genuinely value the opportunity to look into what happened and make this right. Even if you've already moved on, understanding your experience helps us improve. We've reached out based on what you shared in your review, and we'd really appreciate hearing back from you with your signup details so we can give your case the proper review and clear explanation it deserves.
More Than a Platform — A True Growth Partner for Agencies & eCommerce Brands
Omnisend has been a key part of BoteroMedia’s growth over the past few years. Beyond the platform itself, what truly stands out is the partnership and support from their team. The onboarding process, deliverability guidance, migration support, and overall responsiveness have helped us scale faster and provide better retention marketing solutions for our clients.
The platform is intuitive, powerful, and especially strong for eCommerce brands looking to grow through email and SMS marketing without unnecessary complexity. Their automation builder, segmentation capabilities, and personalization features make it easy to create high-performing customer journeys.
A special shoutout to Melanie Correa and the Omnisend team, who have been instrumental in helping us grow as an agency partner. Their support and collaboration genuinely feel like an extension of our team.
We’re proud to be an Omnisend PRO Partner and excited for everything ahead 🚀
May 14, 2026
Unprompted review
Reply from Omnisend
The BoteroMedia team putting this into words is something we truly appreciate. From onboarding to deliverability to day-to-day collaboration, it's been built around one goal, helping you grow as an agency and drive better outcomes for your clients. Knowing that Melanie and the team have felt like a real extension of yours makes this even more rewarding. We're proud to have you as a PRO Partner.
Amazing First Experience with Omnisend Thanks to Melanie
So far, my experience with Omnisend has been amazing, and a huge part of that is thanks to Melanie. We’re still just getting started with everything, but after my first call with her today, I genuinely felt so much more confident and excited moving forward.
Melanie was incredibly kind, patient, knowledgeable, and willing to help every step of the way. She stayed on the call with me extra long to answer all of my questions, checked back in with me afterward, and even offered to hop back on another call if I needed additional help while working through setup. As someone learning a lot of this in real time, that level of support made such a difference.
You can tell she truly cares about the people she’s helping and wants them to feel supported throughout the process. Thank you again, Melanie, for making such a great first impression and experience with Omnisend!
May 11, 2026
Unprompted review
Reply from Omnisend
We're so glad Melanie could give you that confidence boost right from the start! Her commitment to making sure you feel supported through setup is exactly what we want every customer to experience. Excited to see how you put Omnisend to work as you continue growing your business!
Reply from Omnisend
Thanks so much! Happy to hear our team could support you well. That's what we're here for - making sure you can focus on growing your business.
Already loving Omnisend way better than…
Already loving Omnisend way better than the other email platforms out there. Very kind. Very quick in response. Love the interface.
April 22, 2026
Unprompted review
Reply from Omnisend
Thanks for the kind words! We're thrilled the platform and support are already standing out for you. We're here to keep making your email marketing as efficient and effective as possible!
Fast & Helpful
Super quick and knowledgable in helping me assist my issue. It's rare that conversations with customer help get resolved this quickly IMO. Really appreciate y'all!
April 18, 2026
Unprompted review
Reply from Omnisend
Really appreciate you sharing this! Quick, knowledgeable support is what we're all about, and it's great to hear that it made a difference for you. Looking forward to supporting your continued success!
Fantastic customer support
Great Assistance and Very quick! Thank you Greta, Mariia, and Emna :)
April 13, 2026
Unprompted review
Reply from Omnisend
Really appreciate you sharing this! We know how important it is to get answers fast, and our team is committed to keeping you moving forward. Glad we could deliver for you!
Pathetic platform for emailing and SMS
Pathetic platform for emailing and SMS. they are using my card details. they charge my card and no refund back me. stay away from Omnisend. worst
April 2, 2026
Unprompted review
Reply from Omnisend
Thank you for taking the time to share your experience. We're sorry to hear about your frustration and understand how concerning unexpected charges can feel.
At this time, we have not been able to identify an Omnisend account that matches the information provided in your review. We reached out to you directly through Trustpilot to request additional details so we could locate your account and investigate this properly, but we have not yet received a response.
To clarify how billing works at Omnisend: charges only occur when there is an active subscription, in accordance with our Terms of Service. Payment details are handled securely and are never used without proper authorization. If a subscription remains active, recurring charges will continue as outlined during signup unless the plan is cancelled from account settings.
Once we're able to confirm your account information, we'll gladly review what occurred and address your concerns regarding charges and any refund requests in line with our policies.
We're committed to getting to the bottom of this for you. or reach out to our support team directly through in-app chat or by email at support@omnisend.com. We genuinely value the opportunity to investigate this further and work toward a resolution.
Thanks so much for the live support…
Thanks so much for the live support team's help. I contacted them at 2 AM and they answered immediately and helped me with Flows management. I asked like million questions and they remained patient and professional, highly recommend!
March 26, 2026
Unprompted review
Reply from Omnisend
That's exactly what we're here for - 24/7, 365 days a year! Really appreciate you highlighting the team's patience. It matters to us that you feel supported through every question. Thanks for trusting us as your partner, and we're here whenever you need us.
Came Over from a Different Platform, WORTH IT!
I’m a small business owner. I came to Omnisend after years with a different platform because the reviews of the product were overwhelmingly positive and the monthly cost was a fraction of what I was currently paying. It felt like a no-brainer. Even then, Omnisend has far exceeded my expectations!
Set-up was easy. Shoutout to Ally who helped with the migration. And shoutout to Melanie and Karen who helped get my account my account warmed-up and set-up for success. I have a bi-weekly call with Karen moving forward, where she will serve as my Omnisend mentor. All things I did not have with my previous platform.
The user-experience of Omnisend is simple and nearly identical to what I was previously using, which further helped with the transition. I’m far from an email marketing savant, and yet this platform is easy to navigate with very helpful templates, tutorials, and more.
Definitely give Omnisend a look if you’re looking for a new email platform.
March 1, 2026
Unprompted review
Reply from Omnisend
Thanks for sharing this! Making a platform switch isn't easy, and we're thrilled the transition exceeded your expectations. Ally, Melanie, and Karen are fantastic, and having that bi-weekly mentorship with Karen should really help accelerate your success. Looking forward to supporting your business as you continue to scale!
Great customer support
Just got started and had issues connecting another app bit the Omnisend team were all over it and really quick to respond with detailed help. Issue resolved!
March 11, 2026
Unprompted review
Reply from Omnisend
Thanks for sharing this! Quick, detailed support when you need it most makes all the difference. Happy the team got your app connected, and you're all set. Looking forward to supporting your success as you get rolling.
Best tool when you are thinking about migration
As a services provider, I have helped migrate over 20 clients to Omnsiend, and experience has been consistently smooth. The Platform makes it easy to move contacts, rebuild automations, and get campaigns running without unnecessary complexity.
what I appriciate is the clean interface and how quickly new users can adapt to it. Even for the clients who aren't very technical. Omnisend is simple to manage once everythign is setup. Overall, it's a reliable option if you're planning to migrate from another email marketing platform and want a straighforward, efficient process.
November 5, 2025
Unprompted review
Reply from Omnisend
Thanks for sharing this! It's great to hear the migration process has been smooth across 20+ clients and that the clean interface helps even non-technical users get up to speed quickly. That efficiency in onboarding translates directly to faster results for their businesses, and we're glad Omnisend supports your work as a provider.
Best Customer Service
Omnisend have been super helpful in migrating across from Yotpo. TJ and Dovy went far above what I would expect and their platform has lived up to that level of service. Honestly couldn't recommend Omnisend.
February 15, 2026
Unprompted review
Reply from Omnisend
So glad TJ and Dovy could make your migration from Yotpo seamless! We believe great support should match great software, and it's fantastic to hear the platform is delivering for you. We're here to support your success every step of the way.
Support was very responsive and…
Support was very responsive and accurate to assist with DNS issues.
March 5, 2026
Unprompted review
Reply from Omnisend
Appreciate you sharing this! Really glad our team could help sort out those DNS issues quickly. Getting the technical setup right matters, and accurate support means you can move forward without delays. Here's to smooth sending and strong performance ahead!
Power outage
I had an error update on my dashboard and after trying everything I knew how to do I started out getting assistance from the AI Bot which really sucks by the way. After realizing that the bot was leading me nowhere, I went into the Shopify dashboard and send a ticket through the app for further assistance. Mathias responded in a timely manner and explained that there was a power outage that triggered the system. Problem solved!
February 25, 2026
Unprompted review
Reply from Omnisend
Thanks for sticking with us through this! We know the bot experience wasn't what it should have been, and your feedback helps us improve how we handle situations like this. That said, we're really glad Mathias could step in quickly, clarify what was happening with the outage, and get everything back up and running for you. And remember, you can always request human support when you start a chat, our team is available 24/7, 365 days a year, whenever you need us.
Have been hearing about Omnisend for a…
Have been hearing about Omnisend for a year or so. Decided to try as Klaviyo prices has been getting out of hand. The platform is much smoother and more logical than Klaviyo and so far results are same as before. Also shoutout to X and their customer support. I had quite a lot of data and templates to move ad thought i will be doing it forever but they actually helped me with most of it and I could start sending like in a week after starting. Just add more prebuilt email templates please.
February 25, 2026
Unprompted review
Reply from Omnisend
We're really glad the switch worked out and that Omnisend feels smoother and more intuitive compared to what you were using before. It's awesome that our support team could get you up and running in about a week. We appreciate the feedback on templates, we're listening. Thanks for giving us a shot!
I migrated to Omnisend from Mailchimp
I migrated to Omnisend from Mailchimp. Every team member that i cam across was very helpful, nice and did the job very well. The price of the tool is way better than competition and it allows me to do everything i did before.
I am very happy with the change.
February 24, 2026
Unprompted review
Reply from Omnisend
Thanks for trusting us with the switch from Mailchimp! It's great to hear our team made the migration smooth for you. Knowing you're getting the same functionality at better value while working with people who genuinely care makes all the difference. Excited to see what you'll accomplish with Omnisend!
Thank you for the incredible speed
Thank you for the incredible speed and for solving the issue 100% in just a few minutes.
Special thanks to Beran for the excellent communication — truly appreciated!
February 23, 2026
Unprompted review
Reply from Omnisend
That's what we love to hear! Beran and the team work hard to get you back up and running fast so nothing slows down your business. Really appreciate you taking the time to share this.
We dont like to write any bad review on…
We dont like to write any bad review on any business, bad reviews cause very bad attitude from client to a company . And removing a bad review is something very hard upon to our experience. We are Jour Cards Company . We dealed with this omnisend company and we bought the biggest plan for email marketing. Our brand id is : 697f8ebcff3e6af3e069146d . They paused our account and they requested all details from our company to them and we paid more than 1200$ for this plan . After one week of our purchase for thier plan they suspended our account and upon to their plan we have priority in questions and answers. They requested documents it was sent all and then all they company disappeared from replying on our questions . No one replies . Take a company advise and hear me well . Till this moment i advise not even to create an account with them . Loose of money and time and they suspend any account at any minute . We sometimes log in to our account just to see if we are suspended or no . When u dont have a plan purchased and u are thinking to buy it you will find them replying like eagles . After u buy they suspend your account and disappear. We will forward this to FDA and to CANN . We typed this review after 24 hours of suspension. Waiting another 24 hours . The review from a company now and not a small company as they think . Our owners will put effort for making this company reputation very bad . I advise u join Mailchimp after all our experience
February 20, 2026
Unprompted review
Reply from Omnisend
Thank you for taking the time to share your experience. We understand how frustrating this situation must have felt, especially after investing both time and money into setting everything up.
To clarify an important point, your account was not paused immediately after purchase or without usage. A substantial volume of emails was sent from the account in a very short period of time, including high-frequency campaigns. According to our records, over 90% of your monthly email allocation was used within approximately one week of activating the Pro plan. Our refund policy, outlined in our Terms of Use, does not allow for refunds when a plan has been utilized to this extent. Furthermore, this activity triggered a compliance review under our Anti-Spam Policy and Terms of Service, which apply equally to all customers. These policies are in place to protect sender reputation, deliverability, and the broader email ecosystem.
Throughout the process, you were in active communication with our support team, and your case was escalated for an in-depth review. We understand that the review period felt lengthy. The additional time was necessary because we carefully evaluated the situation to determine the best possible way to proceed and whether there was a path that would allow us to continue supporting your business. While we always aim to find a path forward for our customers, in this case we were unable to continue providing service in line with our policies.
Regarding the Pro plan, it includes a generous fair use allowance based on contact count. Sending at very high daily volumes, such as multiple campaigns per day to large segments, can exhaust those credits quickly and may also raise deliverability concerns. This structure is outlined in our pricing documentation and Terms.
We genuinely regret that this experience did not meet your expectations. Our team remains committed to transparency and fairness in how we apply our policies.
We hand't experienced that level of post-transition support before
The transition from our previous email marketing tool to Omnisend was well supported by their team, but what really stood out was the continued support after the switch, especially with tweaks and fine tuning that came up which was honestly a pleasant surprise, as we hadn't experienced that level of post-transition support before. Like with any other platform, some advanced features take a little time to fully understand, but once you get the hang of it, it becomes intuitive.
February 10, 2026
Unprompted review
Reply from Omnisend
We're really glad the post-transition support made a difference for you! Those tweaks and fine-tuning moments are often where the real value clicks, and it's great to hear our team was there when it mattered. We know the advanced features take a bit of getting used to, but once they're working for you, they can really help scale your email performance. Appreciate you taking the time to share your experience.
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