Was a little worried as my order took a little longer than I expected. However, Onaie's customer service was helpful and friendly. Also, my slippers are lovely and comfy - worth waiting for. Thank you... See more
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Dear Onaie I just want to let you know that I have bought my slippers from you for several years now and they are always comfy, cosy and a delight to slip onto my feet! I have had admiring comment... See more
A lovely helpful company and the product which in my case was a pair of sheepskin slippers were beautiful. I contacted the seller as I had a couple of questions and they were very quick to respond. I... See more
Company replied
I am very happy with my slippers and the great customer service I had from Eve. I have the sheepskin mules in brown and they are really unusual, pretty, well made and feel luxurious.... See more
Company replied
Company details
Information provided by various external sources
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Contact info
United Kingdom
- onaie.com
3.3
Average
911 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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I love the mule slippers
I love the mule slippers! So far i have bought 3 of the mules and one of the slippers in various colours and my mum and cousin are big fans too. These a just so lovely and cosy and very pretty, in whatever colour they come in. They are so original and made by hand in the softest leather, with the sweetest fur on top and the hand stitching gives them a special touch. The sole is perfect for not leaving marks on my wood flooring. I keep Onaie on my mailing for whenever I am looking for presents.
March 20, 2023
Lovely winter items
It's my second year buying from this company. This year a have got lovely slippers for the whole family and a beautiful nordic reindeer wool gilet. Looking forward to use them. It is a really nice quality and wonderful colours.
February 27, 2023
Bad timing
I love the slippers but the joy was reduced as a few hours later they were reduced by more than half.
They are very comfortable and so far are wearing well.
February 20, 2023
Fantastic quality sheepskin slippers!
Fantastic quality sheepskin slippers, so comfortable, beautiful colours and quirky design!
After buying one pair for myself, I bought three more pairs as gifts.
Also, it feels good to support an independent business who are promoting traditional Polish folk heritage.
February 23, 2023
Excellent quality
Excellent quality. Prompt delivery. Third purchase as such good value for the price. Beautifully made. I’ve recommended this company to my friends. I wouldn’t buy slippers from anywhere else
February 23, 2023
Unfortunately the item purchased was…
Unfortunately the item purchased was faulty but after an email to customer service and some photos I was refunded
February 21, 2023
Lovely item quickly delivered
February 21, 2023
This is the third purchase and happy to…
This is the third purchase and happy to say I have been satisfied with all three.
February 20, 2023
Personal and friendly service
January 31, 2023
Great experience
I love my slippers, and they were delivered very quickly with a nice personalised message
January 19, 2023
Have ordered a few times from them and…
Have ordered a few times from them and always good service. Would recommend.
January 1, 2023
Unprompted review
Disappointed as the slippers became…
Disappointed as the slippers became very loose after just a couple of wears so are now too big.
January 10, 2023
Reply from onaie
Dear Sally,
We apologize for the dissatisfaction with your slippers. We understand that they became very loose after just a couple of wears and are now too big. We want to remind you that our slippers are handmade, so they will mold to the size of your foot. It looks like the size that you purchased might have been incorrect.
We would like to remind you that we have size guide available in our website, we advise you to check it before your next purchase, to ensure you are getting the right size for you.
Please let us know if there is anything else we can do to assist you. We appreciate your feedback and we're working hard to make sure that every customer is completely satisfied with their purchase.
Eve
Arrived in good time
Arrived in good time, well packaged, quality looks good, won't know for sure bought as a present......next Christmas... (Not Sure of exact date of arrival)
December 15, 2022
Ordering easy fast shipping
Ordering easy fast shipping. Arrived in lovely packaging and slippers were great! Will bebusing again
December 28, 2022
I just wanted to say BIG thank you
I just wanted to say BIG thank you! What a great experience when shopping at this store. I bought two pairs of slippers and asked if by any chance they could be delivered in 3 working days even though they didn’t have to do that, as I booked standard up to 14days service, I got my slippers in 3 days! Thank you! That is amazing customer service. Slippers looks lovely too. Very warm and comfy!
January 7, 2023
Unprompted review
Delighted with purchases
Delighted with purchases, arrived before predicted, despite the postal strike, exactly as described.
Would recommend.
December 28, 2022
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