onbike.co.uk Reviews 7

Outstanding customer service and first rate knowledge of the products they sell. No pressure to buy a bike and Martin is very patient and thorough when explaining how your bike controls work. He is always at the other end of the phone to help with any problems or queries you may have.
Highly recommend this supplier.

Martin at OnBike was fantastic: knowledgable and helpful. The whole experience was a pleasure. Thanks.

I ordered an E-Trike from On Bike at the beginning of May 2025.
The German manufacturer changed the delivery date from the 2 weeks promised by Martin to some weeks later. He contacted them and made sure they delivered as scheduled, which they did.
This turned out to be a great example or the level of attention and commitment I received from him up to the middle of this month (June 2025).

I explained to Martin I knew virtually nothing about e-bikes.
He promised to give me continuous tuition and answer all my questions / queries when needed which were frequent until I became confident and competent. This he did with unconditional patience despite being very busy in the shop, either attending to customers or fixing or preparing e-bikes for customer collection.
He assisted me with his expertise in sourcing various accessories and making sure they were suitable.
This has been a rare experience for me in this day and age
finding a company/ specifically a person who diligently fulfils a promise whatever the circumstances.
Martin is truly exceptional. We are lucky to have a guy of his calibre and knowledge in the county, providing perhaps something like the urban transport of the future.

I needed to buy an ebike online as nothing local to me . Onbike had the Merida I was after at the best price in the Uk .
Martin was very very helpful , answering queries and happy to deliver
Darrell their delivery guy cheerfully delivered on time and would help in any way he could .
after delivery Martin couldn't have been more helpful with a couple of queries , answering the phone first call or getting straight back to me .
good people to do business with
Thankyou OnBike Richard Carter

I generally never write reviews so this is an exception. Having spent many months looking on line & visiting various shops to find an E bike that met my needs I finally went to OnBike Ltd electric bike specialists in Worcester. Mike & Martin who run the business are so knowledgeable & passionate about the products they sell & they also take their time to understand your needs. They are incredibly helpful. I finally got a great deal on a Bergamont E horizon Sport.
Where I live we have a lot of hills & today I started off on one of the steepest parts of the Ankerdine hill in low gear (OK it was on turbo setting) & the bike actually did a wheelie. Thankfully I managed to keep everything under control so no damage done, I just cant believe the power that these 85 N/M bike motors deliver.
OnBike allow you to do test rides around Britannia Square at the back of their shop, which is great because the roads are fairly quiet & there are a few hilly bits down to Pitchcroft / the race course. They also sell a good range of quality accessories at a fair price all of which Mike very kindly fitted for me.
There is also an option to take out 2 weeks free insurance . I went with this because it was bespoke to my needs compared with adding to my existing house insurance policy which I was not convinced would actually pay out if I ever had a claim.
In the past I have been very tempted to buy an E bike on line, but what put me off was buying something blind & if anything went wrong then returning the bike can be a problem as the lithium battery is classified as a hazardous material component part.
On Bike made sure that the bike was suited to my height, leg & arm length + other things. In conclusion I am so far very satisfied. If anyone is thinking about going to OnBike then I would suggest you put together your wish / budget & maybe book a time to go in as they are very busy (which is a good sign). With ref to after sales care I have no experience so can not comment. However while I was in the shop a customer came in to collect his E bike that been in for repairs & from the discussion we had he was obviously very happy

1st class service from Martin at OnBikes Ltd Worcester this week.
Very helpful and informative and NO hard sell.
Excellent range of bikes to choose from - definitely benefits for being an E Bike specialist shop.
Would highly recommend

Received exceptional service today from the shop in Worcester. The member of staff was very helpful indeed and put himself out for me. I highly recommend this business.