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One.World Reviews 242

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TrustScore 5 out of 5

4.8

Home Goods Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as beautiful, unique, and even better than pictured. The delivery service is frequently highlighted for its speed, careful packaging, and the professionalism of the delivery personnel, with many appreciating timely updates and fuss-free experiences. The customer service is also widely commended for being helpful, efficient, and responsive, especially when addressing issues. However, some customers also noted issues with delivery, including delays and receiving incorrect or incomplete orders. A few people were dissatisfied with the quality of certain items, specifically mentioning poorly concealed damage on a product. Additionally, some reviewers reported negative experiences with customer service, citing unprofessional communication, dismissive attitudes, and a lack of care when handling fragile items, particularly in physical store locations.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting the great value for money and good... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and efficient... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the excellent... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and efficient... See more

Order

People report positive experiences with order. Many customers praise the easy online ordering process and the... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered from One.world before and their customer service is good. Keep you up to date with your order and progress of order. Ordered side tables and the quality is excellent once again. Required... See more

Rated 5 out of 5 stars

Delighted with the lamps. Exactly as described and look lovely in our living room. Hurricane lamp is still boxed as it is a wedding gift but I’m sure it will be just as lovely. Good customer service w... See more

Rated 5 out of 5 stars

We visited One World at Chessington and found the staff refreshingly helpful and cheerful, the prices for the furniture items are very competitive so we ordered for delivery also. Delivery was prompt,... See more

Rated 5 out of 5 stars

Although the carrier was a let down as thy lied about the parcel out for delivery for 2 days i eventually or my parcel. The 2 metal reindeers are really nice. I’d the recipient doesn’t want them I sh... See more

Company details

  1. Home Goods Store
  2. Furniture Store
  3. Lighting Store
  4. Mirror Shop

About One.World

Written by the company

Creating statement designs for everyday living, One.World has been transforming our homes since 1990.

With a skilfully crafted collection of furniture, lighting, and homeware, One.World products are built to last. With accessible pricing and an environmentally conscious mindset too, what’s not to love?

Visit www.one.world to explore the full collection.

Our Shipping Promise

Delivered within 2-3 working days

All standard size items ship from our UK warehouse and arrive within 2–3 working days. Need it sooner? Choose Next Day delivery at checkout.

Contact info

One.World

One order, one tree 🌿 Together we’re growing something good.

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The trays are just beautiful

The trays are just beautiful! Almost too pretty to obscure the stylised flowers with glasses or other things. I am very tempted to use the larger one as a display object on the wall.
Highly recommend these products!

February 16, 2026
Rated 5 out of 5 stars

Fantastic company

Fantastic company with such great quality items. All reasonably priced . Everything comes so well packaged too. Highly recommended

February 23, 2026
Rated 5 out of 5 stars

Love One World

Have purchased several items from this company and have been delighted with them all. Everything is of excellent quality, having arrived really well packaged. Always great communication concerning delivery etc. Highly recommended.

February 6, 2026
Rated 1 out of 5 stars

The payment system is not ideal

The payment system is not ideal.
We are accustomed to paying by bank transfer from an invoice. At the NEC show the person who took my order said that you still have all our account details from years of ordering from you in the past.
Instead your payment system picked up my personal address as the delivery address as that's the address linked to my email address.

February 4, 2026
Rated 5 out of 5 stars

Bratton & Colerne planter

Received my delivery quickly with a very efficient courier. Unfortunately one item was received broken but customer service were excellent & arranged an immediate replacement. Very impressed. Love the products, they offer something different to the norm.

January 21, 2026
Rated 5 out of 5 stars

Very Impressed

I ordered an amazing Buddha ornament which was even more beautiful once received. I absolutely love it & delivery was fuss free & quick. Very impressed.

January 19, 2026
Rated 5 out of 5 stars

Smashing quality,fast safe delivery,and…

Smashing quality,fast safe delivery,and also the policy of planting trees for each item sold.
One of the items purchased was a Rug which is really nice,I would recommend One.World,it offers items that are different to other outlets while being quality products.

January 19, 2026
Rated 4 out of 5 stars

Wall Art purchases.

I have bought from this company 3 times now and items as described, of excellent quality and packaged well for delivery. Customer service is also excellent as can speak to someone over the phone or email and any hicupps dealt with promptly.

January 6, 2026

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