One4all Gift Cards UK Reviews 6,496

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,417 reviews, most reviewers were unhappy with their experience overall. Many customers found the product difficult to use, particularly when trying to spend the gift cards online or in-store, often encountering issues with payment systems and website functionality. The user experience was frequently described as frustrating and complex, with many feeling the cards were intentionally designed to be hard to redeem. However, some customers also mentioned positive interactions with customer service, describing agents as helpful, polite, and prompt in resolving issues like damaged cards or processing refunds. Conversely, a small portion of people felt that customer service was poor and unhelpful, especially when trying to navigate the product's limitations.

What people talk about most

Product

Customers consistently note negative experiences with product. Many reviewers find the gift cards difficult... See more

Payment

Clients share negative opinions on payment, primarily due to difficulties using gift cards. Many reviewers... See more

Website

Consumers find the website to be problematic and difficult to use. Many reviewers report issues with the... See more

User experience

Reviewers highlight significant frustration and difficulty with the user experience. Many customers report... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the excellent and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Customer service was good and prompt and the agents were helpful and well informed. They clearly deal with a lot of complaints which is unsurprising. These cards are a nightmare to spend, and they hav... See more

Company replied

Rated 2 out of 5 stars

Impossible to spend these things. You have to use it like a debit card meaning you cant spend more than the balance because you cant use multiple payment cards online. I assumed you would also have... See more

Company replied

Rated 2 out of 5 stars

I wanted to send a card for a birthday as I was away on holiday. On reading instructions it says that it can be sent instantly to a chosen recipient. I bought the card and then received on email to... See more

Company replied

Rated 2 out of 5 stars

I ordered a digital card so it was delivered asap on Friday. The birthday was Sunday & it still has not arrived in my emails to forward on. The app is not helpful. Will not buy One4all gift cards aga... See more

Company replied


Company details

  1. Corporate Gift Supplier

Written by the company

One4all Gift Cards can be spent almost anywhere, on almost anything – whether they’re a fashionista who needs to stay on top of the latest trends, a foodie with an adventurous palate, a movie-buff who can’t miss seeing the latest blockbuster on the big screen, a spa goddess who loves being spoiled with luxury treatments, or a tech guy who’s not himself without the best gadgets…we could go on! With over 170 brands and thousands of stores to spend them in throughout the UK, the One4all Gift Card is the ultimate gift of choice. Our Gift Cards come in both Physical and Digital versions (which can be customised & sent with a personal video message), and can redeemed with top retailers across the UK such as Boots, Primark, IKEA, Asos, TK Maxx & many more. If you have experienced an issue spending your card either in-store or online, or need assistance in any other way, please email custserv@one4all.com quoting 'Trustpilot' and we will be happy to resolve the issue to your satisfaction. Contacting our customer service team is the best way to reach a swift and satisfactory resolution to any issue. We look forward to hearing from you.

One4all Gift Cards

Written by the company

Wrap up Christmas with a gift for everyone
Gift cards really are the gift that keeps on giving. Whether you're shopping for the jolly jumper specialist in your life or the cooking crisis averter that everybody appreciates, One4all helps you wrap up Christmas with peace of mind and the gift of choice. The One4all Gift Card is the ultimate multi-store gift card and a perfect gift for every occasion. It can be spent directly in-store or online with 100s of retailers on 1000s of brands, including Primark, IKEA, M&S, Boots, Argos & more. When you place an order for any of our physical One4all Gift Cards, you'll receive a FREE 8-panel Christmas greeting card* packed with festive fun to discover, while stocks last. Send it to someone special—or treat yourself if your post box has been quiet lately. That's the One4all magic - swapping the whirlwind of crowded shops for the calm of a Christmas market, hands free and truly present.

Contact info

Promotion box for One4all Gift Cards UK

Free Thank Your Teacher Greeting Card

Say Thank You Teacher With One4all & they'll have a Gift of Choice

2.0

Poor

TrustScore 2 out of 5

6K reviews

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Rated 1 out of 5 stars

This card is the most difficult to use

*Impossible to use* This card is the most difficult to use, declined in every store despite it being available to use there. Online payments also never ever worked, you must spend the exact amount on the gift card or less, then allow the company to steal the remainder on the card. Despite them claiming the card can be used for part payments, this isnt true every retailer confirmed the option is blocked. Absolute scam in broad daylight. Have asked employer to stop providing these useless cards

May 3, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Asia, We regret you've had such a difficult experience. We appreciate your feedback and are sorry the card did not work as expected in stores and online. We'd like to investigate this further and have reached out via Trustpilot for more information, so we can assist.

Rated 1 out of 5 stars

Utterly Hopeless - Avoid

Hopeless to use. Don't waste your money by buying these gift cards. They're really hard to use so expect most people give up. When you can get it to work you have to spend the exact balance despite everything they claim. Invariably you end up leaving some balance on the card which after a while they then start to take 90p off the balance every 30 days. Overall it's a pretty good money making concept for the company and terrible for the consumer. Just gift cash or an IOU so that people can buy what they want from where they want instead of having unnecessary restrictions!

May 3, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi, We regret that you found our gift card difficult to use .You can use this as part payment instore simply tell the cashier the value on your card and they can swipe this through, and you can pay the balance. Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.
When spending online the balance of the gift card must cover the full transaction cost as most retailers do not have an option online to add another card .

Rated 1 out of 5 stars

Borderline fraud ...

Almost impossible to spend it anywhere. It doesnt allow part payment whichs how a gift card must be used as you cant buy anything for the exact value of the card. Doesnt work with any known online retailers like Amazon . It appears to be strategically designed in a way that it remain unused or expires for them to leach money out of general citizen. AVOID at all cost

May 1, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Aditya, You can use this as part payment instore simply tell the cashier the value on your card and they can swipe this through, and you can pay the balance. Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.
When spending online the balance of the gift card must cover the full transaction cost as most retailers do not have an option online to add another card .

Rated 1 out of 5 stars

Worst 'gift cards' I've ever had!

Managed to use digital cards previous at B&Q when purchases were above card balances but with a lot of faffing around as there's no barcode for digital cards so they had to be done manually by the cashier. Tried again today to buy goods for £30 but with O4A cards only having approx £5 on each wasn't able to use as B&Q said they can't input the card details into their system - wasted loads of time and held up other customers which wasn't good.

I hate these card and will never buy them again, the description is misleading as they are NOT gift cards they are a type of pre-paid debit card!!!

April 29, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Melanie, We appreciate you sharing your experience with using the digital cards at B&Q. We're sorry to hear about the difficulties you faced with the manual input and the inability to use multiple cards for a single purchase. We'll look into the issues with card acceptance and the description to ensure it's clear. Thank you for your feedback.

Rated 1 out of 5 stars

Bought 'gift card' that has t be…

Bought 'gift card' that has t be exchanged for a specific gift card online. The URL they actually give you is the one to to buy a gift card outright. They do not give you the URL to redeem a gift card. Almost impossible to actually talk to a human. Wasted over an hour on this nonsense. Very consumer unfriendly.
They tell you to go to Giftcards/one4 all in their instructions where I see no way to redeem but you need to go to Redeeemone4allgiftcards to redeem.
Also the card I choose Cheesecake factory but when I try to get its balance on line I am told the card is inactive. When I try to check it by phone at 888-891-2429 It sometimes gives me a balance and sometimes it does not. I have no idea if this card is good. Totally frustrated.

April 25, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Judith, We regret you had difficulty redeeming your gift card and accessing support. Please respond to the request for further information that has been sent directly to your Trustpilot account so we can follow up and assist.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Problem dealt with quickly and effectively by Wendy.

April 28, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Melanie, thank you so much for getting in touch and leaving Wendy a review. We are pleased to hear that Wendy managed to resolve your issue, warm regards, the O4A team.

Rated 1 out of 5 stars

Zero stars is the option I would have chosen

Never again going to get one of these cards. The first time I got one from morrisons and loaded up 40 pounds for my dad for his birthday. It has never worked and emails were initially ignored. Got fed up with dad asking what he's doing wrong and just purchased another one to be delivered again 40 pounds and that has not been delivered. Unable to contact customer services and email to the company just says error message. They dont answer the phone to log the complaint and essentially they have just stolen 80 pounds and then charged me an extra 2 pounds for postage. Worse than a scammer would never recommend just stick to amazon in future

March 20, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Caroline, We are very sorry to hear about the issues you faced with the card and the undelivered order.. We have reached out to you via Trustpilot to request further information so we can investigate and provide assistance to resolve this for you.

Rated 5 out of 5 stars

Your staff member Wendy has been most helpful…

Your staff member Wendy has been hugely kind, helpful , thorough and attentive. I am much impressed thanks!

April 27, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi George, thank you so much for your lovely review. Wendy will be pleased you mentioned her by name, and we are so glad she was able to assist you and resolve your issue, warm regards, the O4A team.

Rated 1 out of 5 stars

Dreadful gift card to use

Dreadful gift card to use. Difficult to spend with limited retailers.

April 27, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Andy, thank you for contacting us and leaving us a review of your experience. We are sorry you found our gift card difficult to spend. I have reached out to you via your Trustpilot account to see if we can assist you in any way, warm regards, the O4A team

Rated 1 out of 5 stars

impossible to spend

impossible to spend in store and online. Also trying to scratch off the CVV number, the whole bit came away so I was not able to access the CVV number. DO NOT BUY THESE VOUCHERS.

April 24, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Josh, We're sorry you had trouble using the voucher in store and online. We'll investigate the CVV issue you experienced. Please get in touch directly to our Customer Service team by emailing help@one4all.com or by calling 03700 84 4444. and they will assist you with your damaged card and help you use your card instore and online.

Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague. Good luck trying to spend your gift card. It's not actually a gift card but a prepaid visa style debit card. This means you can't part pay in any way with absolutely any retailer.

It's a corporate scam. Your company buys a gift card at heavily discounted rates, but One4All payout a tiny fraction of the gift cards value.

April 26, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Jamie, You can use this as part payment instore simply tell the cashier the value on your card and they can swipe this through, and you can pay the balance. Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.
When spending online the balance of the gift card must cover the full transaction cost as most retailers do not have an option online to add another card .

Rated 1 out of 5 stars

Never buy a one4all card

Absolutely useless card, cannot be used to purchase other gift cards, cannot be used for any online food delivery places, i.e. just eat, deliveroo, etc, doesn't work with most places, not even Amazon. Terrible product, totally unnecessary, instead of gifting someone a one4all card, instead just transfer them money of give them cash, it is far easier and can be used for far more things. Never buy a one4all card, it will only bring you grief.

April 26, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Matthew, We appreciate your feedback and are sorry the gift card was difficult to use. We acknowledge your frustration regarding its limitations with online food delivery, other gift cards, and certain retailers. We value your opinion and will consider your comments as we strive to improve our services.

Rated 1 out of 5 stars

Very bad service

Thw service is very bad i ordered a gift card on the 12th April and still waiting for it now. After contacting them several times with no help I was told another has been arranged to be delivered in a weeks time til waiting. I help or support. I thought the service would be easier than popping to the shops, obviously not. Please dont buy from here

April 26, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Faye, We regret that your gift card order has not been delivered and that our support has not been helpful. I have reached out to you via your Trustpilot account for further details to resolve this for you .

Rated 1 out of 5 stars

Total waste of time!

Total waste of time!
I received this card from work and it has been 3 days now I am trying to verify account and every time there is an issue either with the email or account or verification code and now after 3 days they are going to send me a new card! I wasted more time on this than what it was worth! don't waste pals time just pay them the money or a ready gift card to spend.

April 22, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi, We regret that you've had such a frustrating experience with the card verification. We appreciate you bringing this to our attention. We'll investigate these issues with the email, account, and verification code processes. Thank you for your feedback.

Rated 5 out of 5 stars

Good quick response from One4All

Good quick response from One4All, very easily resolved. Refund has been received.

April 16, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Joanne, We're happy to hear that your issue was quickly and easily resolved, and that you received your refund. Thank you for your positive feedback!

Rated 5 out of 5 stars

Hi all

Hi all, I got a £50 voucher as a gift and I live in Ireland, so I was unable to spend my voucher, I rang and spoke to Sofia and she was very helpful and organised for me to access my voucher.
Very helpful, very knowledgeable and was very easy to understand. 5 stars to Sofia.

April 21, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Marguerite, We're happy to hear that you had a positive experience. We appreciate your feedback and are so glad that our team member was able to help you access your voucher. Thank you for taking the time to share.

Rated 1 out of 5 stars

Wouldn't advise

Really inconvenient. All shops I want to use in I can't.

Then when find a shop you have to have over the value of purchase in vouchers to use online, otherwise need go into store and do manually.

Go into stores and they can't tell you what's on each card. Can't just redeem total balance. So down to you to check balance of cards and tell them how much to put through: as I have ended up with 4 cards each with £20-30 on. Have to tell them exact balance.

Want to combine the cards to one.... no problem, have to email them and then they deduct a fee for this too!

April 21, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Jen, sorry you are having issues spending your gift cards. Stores have no access to balance information for security reasons, but if you have the app installed, it is really easy to check the balance on your cards.

Alternatively, Text ‘My Balance’ followed by your 16-digit card number to 57887 to receive an SMS with your balance or call 033 0828 0881 for our automated balance enquiry service.

If you are using the gift card in a store you can use it as part payment by informing the cashier of the balance on the card and by paying the remaining balance via alternative means.

Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.

This cannot be processed online. When spending online the balance of the gift card must cover the full transaction cost.

If you have any other problems, please don't hesitate to reach out

warm regards
O4A

Rated 1 out of 5 stars

Complete Trash

Complete Trash. Ive tried a dozen of the "accepted" retailers in store and can't spend the POS anywhere. Whats a scam. Never ever buy these things.

April 8, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Bill, I am sorry you are having issues spending your gift card. It is strange that you haven't been able to spend at our participating retailers. I am requesting further information from you via your Trustpilot account and we can try get to the bottom of what is happening, warm regards, the O4A team.

Rated 1 out of 5 stars

I expect that there will be a legal…

I expect that there will be a legal investigation into this company soon. One4all Gift Cards are very difficult to spend. I will never be using One4all in the future.

April 21, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Anthony, having checked our system I see your card has not been yet activated, which is why you could not use it. I have sent a request to our Customer Care team to look after this for you, and they will assist you further. If you have any further questions or issues, once you card is activated, please don't hesitate to get back in touch, warm regards, the O4A team

Rated 1 out of 5 stars

Almost impossible to spend

Almost impossible to spend. Feels like a scam, should be illegal. My daughter had one for Christmas so I gave her cash and took the voucher. Trying to spend online is pretty much impossible unless I find something that is exactly £5. Using in-store requires split payment. The problem is these are effectively just a pre-paid debit card, not a gift card but unlike a debit card you are heavily restricted on who will accept them. I expect the company make s fortune sitting on balances that never get used.

April 20, 2026
Unprompted review
One4all Gift Cards UK logo

Reply from One4all Gift Cards UK

Hi Adam, thankyou for contacting O4A. I will enclose an online link of retailers for you and your daughter to have.

When you are spending online you must spend less or the exact amount of the value on the card.
Instore you can do a split payment of card and cash if the amount is over the amount on the card.


Where to Spend – UK
you can view our full list of participating retailers here on our website: https://www.one4all.com/new-where-to-spend
All online retailers are indicated with a red cursor on the retailers' image.

Please don't hesitate to contact us again if I can help you further

warm regards
O4A

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