Customer service was good and prompt and the agents were helpful and well informed. They clearly deal with a lot of complaints which is unsurprising. These cards are a nightmare to spend, and they hav... See more
Company replied
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Reviews shaping this summary
Impossible to spend these things. You have to use it like a debit card meaning you cant spend more than the balance because you cant use multiple payment cards online. I assumed you would also have... See more
Company replied
I wanted to send a card for a birthday as I was away on holiday. On reading instructions it says that it can be sent instantly to a chosen recipient. I bought the card and then received on email to... See more
Company replied
I ordered a digital card so it was delivered asap on Friday. The birthday was Sunday & it still has not arrived in my emails to forward on. The app is not helpful. Will not buy One4all gift cards aga... See more
Company replied
Company details
Written by the company
One4all Gift Cards can be spent almost anywhere, on almost anything – whether they’re a fashionista who needs to stay on top of the latest trends, a foodie with an adventurous palate, a movie-buff who can’t miss seeing the latest blockbuster on the big screen, a spa goddess who loves being spoiled with luxury treatments, or a tech guy who’s not himself without the best gadgets…we could go on! With over 170 brands and thousands of stores to spend them in throughout the UK, the One4all Gift Card is the ultimate gift of choice. Our Gift Cards come in both Physical and Digital versions (which can be customised & sent with a personal video message), and can redeemed with top retailers across the UK such as Boots, Primark, IKEA, Asos, TK Maxx & many more. If you have experienced an issue spending your card either in-store or online, or need assistance in any other way, please email custserv@one4all.com quoting 'Trustpilot' and we will be happy to resolve the issue to your satisfaction. Contacting our customer service team is the best way to reach a swift and satisfactory resolution to any issue. We look forward to hearing from you.
One4all Gift Cards
Written by the company
- Wrap up Christmas with a gift for everyone
- Gift cards really are the gift that keeps on giving. Whether you're shopping for the jolly jumper specialist in your life or the cooking crisis averter that everybody appreciates, One4all helps you wrap up Christmas with peace of mind and the gift of choice. The One4all Gift Card is the ultimate multi-store gift card and a perfect gift for every occasion. It can be spent directly in-store or online with 100s of retailers on 1000s of brands, including Primark, IKEA, M&S, Boots, Argos & more. When you place an order for any of our physical One4all Gift Cards, you'll receive a FREE 8-panel Christmas greeting card* packed with festive fun to discover, while stocks last. Send it to someone special—or treat yourself if your post box has been quiet lately. That's the One4all magic - swapping the whirlwind of crowded shops for the calm of a Christmas market, hands free and truly present.
Contact info
London, United Kingdom
- 03700 84 4444
- custserv@one4all.com
- one4all.com
Free Thank Your Teacher Greeting Card
2.0
Poor
6K reviews
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Reply from One4all Gift Cards UK
Hi Diane, thank you for leaving us a review. We are pleased to hear you are happy with our service, warm regards, the O4A team.
Terrible gift, good customer service.
Customer service was good and prompt and the agents were helpful and well informed. They clearly deal with a lot of complaints which is unsurprising. These cards are a nightmare to spend, and they have turned off the swap function so you cannot use them online to buy anything greater than the value of an individual card. Even in store, retailers clearly resent the rigmarole of processing these cards. I got a satisfactory resolution and had the balances of multiple cards transferred to my bank account, but it took a phone call, four emails and six days of persistence. I’m certain that these cards only remain in business because so many people give up trying to use them and they are able to keep the money.
February 24, 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Ellen, We appreciate your feedback and are sorry to hear about the difficulties you experienced using the cards. We're glad our agents were helpful, and we'll review your comments about card usage and the transfer process to improve our services. Thank you for your patience.
Digital gift card
I wanted to send a card for a birthday as I was away on holiday. On reading instructions it says that it can be sent instantly to a chosen recipient. I bought the card and then received on email to say it would take 3 working days to come to myself. I now have to tell the person what I had done on their birthday as they
wouldn’t be getting anything, which totally defeated the object of me buying it. Not happy!
✳️ Update. I have now emailed customer service for a refund under the Sale of Goods Act as it is with 14 days of purchase
February 23, 2026
Reply from One4all Gift Cards UK
Hi Amanda, We appreciate you bringing this to our attention. We're sorry the delivery didn't meet your expectations, especially for a birthday. We'll review our sending options to ensure clarity and prevent similar issues. Thank you for your feedback.
Awful idea
Awful idea, half of the retailers listed don’t accept the card because they can’t verify them (without an address) a generally stressful experience trying to spend this card. Avoid.
February 23, 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi, We appreciate you sharing this experience. We're sorry the card was difficult to use due to retailer verification issues. Can you please report any retailer who is listed as accepting your card but refused to accept it directly to our Customer Service team by emailing help@one4all.com or by calling 03700 84 4444 and they can investigate this for you .
Diabolical
Diabolical, got some as a “reward” for hitting sales targets, at my post office. Send them all (in the same envelope) but seperate gift cards, all in £10’s. And surprise, surprise, i can only use one per transaction and if its more than £10 total per transaction, then i cant spend it 🤣🤣🤣
Will pull them from my branch as a result, £1000’s in sales lost for them in this case. Feel bad for reccomending them to my customers now. Rewarding post offices for selling their product by sending all in small amounts to make sure they cant/wont be able to spend them is shocking. Would have rather had nothing than this.
February 23, 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Iwan, We appreciate you sharing this experience. We're sorry the gift card limitations caused frustration after achieving your sales goals. The intention was to provide a reward, and we regret that it missed the mark. You can use this as part payment instore simply tell the cashier the value on your card and they can swipe this through, and you can pay the balance. Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.
When spending online the balance of the gift card must cover the full transaction cost as most retailers do not have an option online to add another card .
Order
The process of ordering the gift voucher was perfect but Royal Mail delayed my order for a while. Not only this but the link that the website provided to track my order was not working.
February 23, 2026
Reply from One4all Gift Cards UK
Hi, We appreciate you bringing this to our attention. We're sorry the delivery was delayed and the tracking link didn't work. We'll investigate these issues.
Very slow digital delivery- won’t use again
I ordered a digital card so it was delivered asap on Friday. The birthday was Sunday & it still has not arrived in my emails to forward on. The app is not helpful. Will not buy One4all gift cards again but still with other digital cards that are emailed immediately.
I did receive a reply stating my card was in my wallet but I still could not access it. I spoke to Natalie in customer services & she is refunding me the card amount as I found the process too difficult. Thank you for the reply & to Natalie but it’s not a process I wish to repeat.
February 13, 2026
Reply from One4all Gift Cards UK
Hi Claire, I can see from our records that your gift card is in your account . Please log in with the email address you purchased this card with. Click on 'My gift cards' at the top right hand corner of the screen and you should see your card .
Great for payments and using as would…
Great for payments and using as would debit card.
Be good if could easily combine small amounts
Be excellent if could just load onto one existing card or you get loads to sift through
Be good if they sent you the bonus gift cards, or codes they incentivise with, that don’t often come.
For me love using … just lots of integrating and organising whe use multiples, otherwise a fan
February 5, 2026
Reply from One4all Gift Cards UK
Hi Thumper, We appreciate your feedback. It's great you find our service useful for payments. We acknowledge your suggestions about combining amounts, loading onto one card, and the bonus gift cards. We'll consider your comments as we improve our services.
BEWARE
BEWARE. Absolutely furious. Be aware that the company can take money from your card!. Recently tried to use two cards, both £30, so £60 in total . Both were, as I understood still valid. One ‘Valid thru’ 05/2027, the other 07/2026. In John Lewis the staff informed me one was now only worth £13.80 the other £12.00 . Apparently the company start taking your money at a rate of 90p a month after 18mnths. So the company took another £34.20p in addition to the £60.00 paid kindly by my friends. I would strongly suggest you use another gift card company. I will never buy from them again. Incidentally the two JL staff who served me, neither knew of this and they were going to speak to their store manger as they sold them at their till. Disgusted.
February 3, 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi There, We're very sorry to hear about the unexpected deductions and the frustration this caused. We want you to enjoy spending your gift card and to treat yourself to something soon! It’s best to spend your gift card within the first 18 months. After that a charge, as set out in the T&CS, of £0.90 commences monthly, and helps us keep any remaining funds secure. We would be happy to discuss the amount deducted so please reach out to our Customer Services team via help@one4all.com or via phone at 03700 84 4444.
If you don't use it straight away they…
If you don't use it straight away they take 90p a month away from the value.
Not an easy card to use.
Better of using just a store card.
February 22, 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Valerie, We want you to enjoy spending your gift card and to treat yourself to something soon! It’s best to spend your gift card within the first 18 months. After that a charge, as set out in the T&CS, of £0.90 commences monthly, and helps us keep any remaining funds secure. We would be happy to discuss the amount deducted so please reach out to our Customer Services team via help@one4all.com or via phone at 03700 84 4444.
USELESS
I have been given a £20 gift card for my birthday, bought in tesco. Can't use online to buy something because NO split payments, so thought I'd use it in tesco but they refused it because the cards are being used in scams. I'm going to have to tell my friend she wasted £20 giving me this useless gift. AVOID!!
February 22, 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi There, We're very sorry you've had this experience with the gift card. We appreciate you bringing this to our attention. If you are using the gift card in a store you can use it as part payment by informing the cashier of the balance on the card and by paying the remaining balance via alternative means. Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.
This cannot be processed online. When spending online the balance of the gift card must cover the full transaction cost.
Before spending your gift card, please check your balance here: https://www.one4all.com/one4all-checkbalance
If you are spending your gift card in-store, use the card as you would do with a regular Visa credit or debit card and not as a gift card.
If spending online, follow these steps:
▪ In payment options at the checkout, select 'Visa' or 'Visa Debit Card'.
▪ Use the 16-digit card number located on the front or back of the card.
▪ If located on the front of the card, your Valid Thru will appear here. If located on the back of the card, your Valid Thru will appear behind the silver panel on the back of the card.
▪ Find the CVV2 number along with the expiry date behind the silver panel on the back of the card.
▪ Use your name and address for Billing Details/name on the card.
▪ Complete checkout
You can find our most up-to-date version of our participating retailers' here: https://www.one4all.com/new-where-to-spend.
All online participating retailers are indicated with a red mouse icon on the retailer's image. Retailers without this icon accept in-store only.
If you require any assistance with the use of your gift card, please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444 so they can assist you with your query.
This is the most useless gift card…
This is the most useless gift card ever. Have spent hours trying to work out how to use it. It is difficult to understand, complicated and now I have given up. They have the money as I cannot use it and so at some point I will be charged 0.90 a month until the balance reaches zero. This is a complete con.
December 23, 2025
Unprompted review
Reply from One4all Gift Cards UK
Hi Andrew, We appreciate your feedback and we are sorry you've had trouble using the gift card. We understand your frustration with the difficulties you've experienced. Please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444 so they can assist you with your query.
Terrible
Terrible, extremely inconvenient.
The only people puting 5 stars are people sending it as a gift, not the people using the card !
February 22, 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi There, We appreciate you sharing your experience and understand your frustration with the inconvenience. If you require any assistance with the use of your gift card, please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444 so they can assist you with your query.
Grift card
I bought a digital One4all gift card for a child's birthday present. Card link was sent to a family member and was then claimed by an unknown person. I have contacted One4all who advised that this UNKNOWN person has now become the account holder of my One4all account but THEY CANT CONTACT THE unknown person UNTIL THIS ALLEDGED unknown person contacts them. I have had to cancel my payment details / cancel my credit card which IS A MASSIVE INCONVENIENCE AND CONCERN and led me to report this to action fraud.
One4all did acknowledge my trust pillot review but still no response, or resolution despite me contacting them as requested after initial Trust Pilot review!
Edit 26/02/2026 still no response from One4all regarding my request that this matter be escalated.
28 /02/2026 Still NO response from One4all regarding my original complaint! Nothing at all !
07/03/2026 Still no response from One4all !
February 15, 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi There, We are very sorry to hear about the issue you experienced with the digital gift card and the inconvenience this has caused. We'll investigate this situation further. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.
Great way to give a very versatile…
Great way to give a very versatile present! Easy to buy and send!
February 14, 2026
Reply from One4all Gift Cards UK
Hi Nicholas, thank you for your review. We appreciate you taking the time to leave it for us, warm regards, the O4A team.
I wanted to send the digital card to my…
I wanted to send the digital card to my daughter. Why has the digital payment come to me?
February 21, 2026
Reply from One4all Gift Cards UK
Hi Fiona, having checked your order we can confirm that it has been successfully sent to the recipient and it is awaiting to be claimed. If you require any assistance with your order, please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444 so they can assist you with your query.
Highly unethical
Seems to me this company is being allowed to get away with theft! Really short expiry dates, fees that erode the balance after a short period of time has elapsed, cannot use it as part-payment towards a purchase that costs more than the card balance! Was given a ‘restaurant favourites’ card with a £15 balance - I’d love to know how I could possibly find a restaurant bill of £15 or less that I could spend it on. I am not sure how their business model is legal; it’s certainly unethical. I would NEVER give this as a gift to someone I care about.
February 15, 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi There, We appreciate you bringing these issues to our attention. We're sorry to hear about the short expiry date, fees, and part-payment limitations. We'll review your feedback regarding the card value and its usability. If you are using the gift card in a store you can use it as part payment by informing the cashier of the balance on the card and by paying the remaining balance via alternative means. Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.
This cannot be processed online. When spending online the balance of the gift card must cover the full transaction cost.
If you require any assistance with the use of your gift card, please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444 so they can assist you with your query.
Worst voucher experience on my life
Worst voucher experience on my life. Such bad user interface. Not accepted for online orders anywhere. Would actually of paid £25 not to have wasted my time trying to work this stupid voucher.
February 20, 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Amy, We're very sorry you had such a frustrating voucher experience and found the interface difficult to use. We appreciate your feedback.
Before spending your gift card, please check your balance here: https://www.one4all.com/one4all-checkbalance
If you are spending your gift card in-store, use the card as you would do with a regular Visa credit or debit card and not as a gift card.
If spending online, follow these steps:
▪ In payment options at the checkout, select 'Visa' or 'Visa Debit Card'.
▪ Use the 16-digit card number located on the front or back of the card.
▪ If located on the front of the card, your Valid Thru will appear here. If located on the back of the card, your Valid Thru will appear behind the silver panel on the back of the card.
▪ Find the CVV2 number along with the expiry date behind the silver panel on the back of the card.
▪ Use your name and address for Billing Details/name on the card.
▪ Complete checkout
You can find our most up-to-date version of our participating retailers' here: https://www.one4all.com/new-where-to-spend.
All online participating retailers are indicated with a red mouse icon on the retailer's image. Retailers without this icon accept in-store only.
If you require any assistance with the use of your gift card, please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444 so they can assist you with your query.
I was given a One4all gift card and…
I was given a One4all gift card and forgot I had it. When I later checked the balance, I found a debit for the full amount with the description “account end-of-life breakage.”
The entire balance had been taken. I don’t think this is fair, as the card had already been paid for by the person who gifted it.
It doesn’t seem right that money can just be removed like this after expiry. I would not recommend these gift cards and would suggest using another retailer instead.
February 20, 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Dave, we are very sorry to learn of the inconvenience caused. We would be happy to issue you with a replacement. Please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444 so they can assist you with your query.
Impossible to use
Why in the world would you make a gift card service where you cannot spend over the gift card credit amount and then pay the rest yourself? It’s impossible to spend it online, you have to spend the exact gift card balance to get all of your money out of it.
February 20, 2026
Unprompted review
Reply from One4all Gift Cards UK
Hi Caz, we do apologise for the inconvenience caused. If you are using the gift card in a store you can use it as part payment by informing the cashier of the balance on the card and by paying the remaining balance via alternative means. Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.
This cannot be processed online. When spending online the balance of the gift card must cover the full transaction cost.
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