One Cozy Day Reviews 

43
•
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered a dress and the quality of the material is very poor and it's too large. Sent the request to return but they said as it would cost me to return it to China that I need to keep the item and the... See more

Rated 4 out of 5 stars

I got my order, it took a long time. I am happy with the clothing, the clothing is as pictured on the site. The earrings are as well, but the earring backing got damaged in transit (got bent because t... See more

Rated 1 out of 5 stars

Beware of this brand Onecozyday advertising all over Facebook and Instagram . Placed an order in July with them, shipment keeps moving between Guangzhou and Beijing. Earlier enquiry’s earned me a tr... See more

Rated 1 out of 5 stars

Total scam. Poor quality product. I was so angry that I sent it back the goods - anyway with terrible postage. After that, they didn't accept the package DELIBERATELY, which disappeared in the return.... See more

Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(43)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased a black gathered top…

I purchased a black gathered top described as 80% cotton. Over a month later i received a 100% polyester, similar, but not the same, top as described or shown. This is fraudulent, and several complaining emails resulted in me being offered $6 refund on the proviso that I returned to offensive garment to china under a tracked postal service. Be warned !

September 27, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a long sweater that was…

I ordered a long sweater that was supposed to be 90 percent cotton and 10 percent poly. The sweater was shiny and all poly but the tag said the opposite. I'm going to try to return it and get my money back. But reading other reviews I'm not too optimistic.

September 23, 2021
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!!!

Arrival time of package was decent coming from China.
The product however is terrible.
The fabric is not just polyester, it feels like plastic. It is see-through.
I wanted to return, they offered me $35.
When I said no they offered me $60.
And I had to pay for the shipping if I didn’t accept those. $165!!!!!
STAY AWAY!
Junk product.

September 20, 2021
Unprompted review
Rated 1 out of 5 stars

Don't Order

I should have known better than to order from a company that advertised on Instagram, so shame on me. Products are low-quality and don't look like the pictures online. When I attempted to return them, I was told that my options were to pay for shipping to China or get a $60 refund on a $200 order. I eventually got a $75 refund after a back and forth, which I accepted because I simply didn't have the time or bandwidth to continue arguing. Order from them at your own peril.

September 18, 2021
Unprompted review
Rated 1 out of 5 stars

As I can see from reading previous…

As I can see from reading previous reviews that alot of former customers think as I do that your company is a rip off. I had actually ordered several pieces from this company and even though it took forever to get the order I was pleased with the outcome until this last time when they sent the wrong sweater in the wrong color and the wrong size. I really wanted to correct sweater in the correct color and the correct size.They had me send a picture of the wrong sweater and the package it came in. I did, they agreed it was wrong.Their solution was for me to return the wrong sweater at my expense...no for me. They offered 15 and keep wrong sweater which I don't want. 20,30,40 and finally $48 after we went back and forth for days.
I told them I wanted $59.99 which is what I paid which would still have me losing the cost of shipping but they refused. I finally gave up which is what they want and I'm to get $48 refund. and have a crappy sweater I can't wear and am out 11.99 + shipping
Don't order from this company....
Vjrussell

September 15, 2021
Unprompted review
Rated 1 out of 5 stars

MAJOR SCAM!!!

If I could give them Zero Stars I would. Clothing comes from China - the worst quality I’ve ever seen, fabrics are NOTHING as described on website - thin, see-thru, plastic feeling!!
Returns are on your own dime so I’m stuck with this crap because it would cost $50 in return shipping. MAJOR SCAM!!!!

July 22, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered three pairs of trousers in M…

Ordered three pairs of trousers in M and two pairs arrived weeks and weeks later: completely the wrong size - not even a S - asked for an exchange and they got back to me saying to pay shipping costs or accept a tiny refund of only $12 for $80 purchase - which may equate to refund minus shipping costs. All three tops I ordered arrived with serious shaping errors on them. No refund available on them either. Ordering from China is likely to be fraught with problems but this lot are absolute con artists. Do not shop there.

July 19, 2021
Unprompted review
Rated 1 out of 5 stars

They won't cancel the order nor get me a refund

The worst shopping experience I've ever been through, I have placed my order about 7 weeks ago, and it still haven't arrived! The tracking link says the shipment haven't even left China, and when I contacted them about a month later they said that it takes a while for the tracking link to update. And I contacted them to cancel the order and get a refund and their answer was 'Please be patient, your shipment will arrive soon'. I genuinely do NOT want the order anymore!

June 19, 2021
Unprompted review
Rated 2 out of 5 stars

Not ideal!

The clothes come from China so can take a long time to come. Sizes are not always true to size and if you want a return or exchange you have to pay the postage for returning to China or pay them £25. So it’s easier just to keep the item or buy a new one?!

May 26, 2021
Unprompted review
Rated 1 out of 5 stars

Do not trust this site

Do not trust this site. It has been over four weeks since i ordered and I still haven’t received my items. When I contact them via the email address, they tell me to be ‘patient’ and still do not provide an update on where my order is. It’s clearly a scam.

May 22, 2021
Unprompted review
Rated 4 out of 5 stars

I got my order

I got my order, it took a long time. I am happy with the clothing, the clothing is as pictured on the site. The earrings are as well, but the earring backing got damaged in transit (got bent because the earrings were placed in a flat envelope.

May 21, 2021
Unprompted review
Rated 1 out of 5 stars

ONE COZY DAY is a SCAM website

I have just recently placed an order with One Cozy Day and I have not received my goods after three weeks and counting. Their customer service is through email and their tracking link for orders contains anonymous information that cannot be traced. DO NOT use this website - it is definitely a SCAM.

May 18, 2021
Unprompted review
Show reviews in all languages. (43 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look