ONEdigitals Reviews 

2 Months plus waiting on refund.

Cancelled my order back in December and promised that it would take 10 working days at most to refund. Still no sign. Customer Service for this company is scandalous

Still awaiting refund from November, numerous emails ignored, now in the hands of my banks fraud dept

TERRIBLE COMPANY. TAKES YOUR MONEY THEN TRIES TO FIND THE GOODS, AFTER WEEKS OF CHASING, NO UPDATE. FORCED TO CANCEL ORDER, NOW THEY ARE USING BS 'PAYMENT GATEWAY ISSUE' EXCUSE NOT TO REFUND MONEY. I hope my bank and Visa can swiftly complete the charge back process. THIS COMPANY NEEDS TO BE BANNED FROM TRADING.

The entirety of this page is just full of frustrated people without products and some of them appear to be able to get through to ONEdigitals by posting on here, so please please can i get my money back.

I ordered a camera over a month ago and was strung along, being told it would be dispatched within a certain amount of time and then when that time was up I'd be given another one.

Please just give me my money back.

Don't buy anything from them! Waiting for my refund already 2 months!! I get just few emails about how sorry they are about delay. But nothing happend...

Upgraded 26/02/18 - I get my refund back after contacting my bank. If you want your money back just call your bank and report a fraud. Next day I had money on my account and after 3 days email from onedigitals how refund was complete. I was waiting for my refund from 19/12/17

I bought a phone for 500$ in November. After 3 weeks did not receive anything so I canceled the order, and I can't get my money back until now. Any suggestions how I can get my money back?

As most of the reviews I bought a phone from this company, it was cheaper than other websites and I thought it was a good deal!. It was in November 2017 and after few weeks I email them and they asked me to wait for two more weeks.

I wait and after two weeks no item arrived then I asked to be refunded then they said I will be refunded in 15 days. I am writing this on 09-02-2018 and no refund has been done.

I have spoken to my bank to chargeback this transaction and at the moment they are dealing with it.

I hope this review can help people no to buy anything from these people as I believe they are thieves.

See their reply is always about they are doing a "system enhancements " I am a software engineer and I know it wouldn't take that long on one hand on the other to make a refund they can do it manually, the fact is today is 21-02-2018 and no item or refund has been given when the order was done in November 2017 that is 3 months!!!!

I am reporting it to Trading Standards I can't wait for any longer.

Don't use this company, it's a shambles, ordered a watch on 01/12/17 and told they couldn't deliver and then asked to cancel - still waiting for money back...

A truly awful company. Ordered a product, after 1 week it hadn't shipped and they wouldn't give an ETA, so I cancelled. Original promise was 10 banking days for the refund, then it was 25 banking days, now it is, "we're not going to give a commitment." I will have to go through my credit card company to get the £200 back. Avoid OneDigital at all cost.

What an absolute shambles of a company!
I ordered a watch at the end of November and got an email a few days later saying that they couldn’t supply the watch at the advertised price. I cancelled the order and requested a refund. Despite many emails and 2 months i’m still waiting for my refund.

Avoid at all costs!

Addendum: The very courteous reply below was posted the best part of a week ago.....,and still no refund.

Ordered an Samsung watch 10 days ago, I have been on chat to be informed that they dont have any watches in there warehouse, asked for a refund and they advised 25 business days - this is not acceptable.

Do not order from this company what ever you do. I've been trying to get a refund for nearly two weeks and they are virtually uncontactable. They don't reply to e-mails, phone calls or the live chat.

STEER CLEAR - STEER CLEAR- STEER CLEAR!!!!!

Ordered a camera 6 weeks ago, have heard nothing. I've tried to get in touch with them on 3 occasions, and no response. I wish I had stumbled upon these Trust Pilot reviews before making the mistake of ordering with them.

Like the person before, I was SCAMMED by this dodgy company. I ordered a Samsung S3 watch from them on 8th Jan. No where did it say that the watch would be coming from Hong Kong. I even paid for express delivery (3 to 5 days). On the 12th Jan, I contacted them again and was told that the 3 to 5 days is when it leaves Hong Kong!!!
I decided to cancel and pay a little extra and buy locally. I was told I would get a refund within 10 working days. So I waited until the 29th Jan and nothing. I contacted them again only to be told they have a problem with their systems and don't know when they will be able to issue a refund!! Seriously how crappy a company is this.
Finally, contacted them again today 7th Feb, again was told they don't have a date that they can issue the refund and basically that's it nothing more they can do. If I do not get my refund by Friday I plan to take matters further. DO NOT USE THIS SCAMMING COMPANY.

Update: I received a request from ONEDigitals to provide an order number, as already mentioned in my review, I do not see the point in this, you have no interest in returning the money you stole from me, this issue is closed, there is nothing more you can do for me, I will also add that I have reported this company to the Police Action Fraud team and Trading Standards and would encourage others to do the same.
It is amazing how quickly they respond to a bad review!!

If I could give less than 1 star I would, this company is nothing but a front for a money stealing scam in my opinion, I stupidly ordered a Samsung Galaxy S8 from them on 8th December without looking at reviews, paid for express delivery but a week later had heard nothing apart from the automated emails, I contacted them via live chat and the lady "Geraldine" (sure that wasn't her real name) advised me that the phone normally leaves the warehouse in 3-5 business days, I asked if there were any in stock in their warehouse to which she advised me they were not and were not likely to get them for another couple of weeks, I requested a refund, my order was cancelled and "Geraldine" advised I could expect the refund to be processed within 10 business days, fast forward a month later, still no refund, contacted them again and the guy I spoke to this time on live chat "Jeronimo" advised that there had been a delay in processing my refund but that it should be processed in 24-48 hours, nope nothing, almost 3 weeks later I receive an email saying they have processed my refund, still nothing but too late now I am afraid, Since my second contact via live chat I logged a dispute with my very helpful credit card company who have refunded me the money under Section 75 of the Consumer Credit Act 1974, I am glad I used my credit card for this transaction otherwise I would have been extremely annoyed by the daylight robbery of ONEdigitals.

So to summarise, this is a SCAM, my view is that they don't have a warehouse full of electronic goods, they just steal your money, if anyone from ONEdigitals is reading this, don't bother replying, I have no interest in what excuses you have for me and have no interest in giving you the details of my order for you to check, this issue is now closed thanks to my credit card company.

AVOID AT ALL COSTS, IF YOU PURCHASE FROM HERE YOU WILL NEVER RECEIVE ANY GOODS.

YOU HAVE BEEN WARNED.

It appears that one digital have responded they are liars i waited 2 weeks with no delivery no communications and no refund. They are now telling me 45 days to refund me which is crazy.

This is the worst company i have ever used.

****UPDATE****

Not only did this company not deliver the product but when I asked them for a refund they said it would take 40 days !!!!! I phoned my credit card company and they did a charge back, got my money back within 3 days of reporting them. That tells you everything.

Again avoid at all costs, this has got to be the worst online seller I have ever encountered, they are are liars and thieves....

Underhand company. Suspect it's a scam.

Ordered a cameracard. It was 'out of stock'. I told them to refund the money to my card.

They said they would but it would take 10 working days. That's not acceptable - companies are able to refund it as quick as they take it - but I went along with it.

Sure enough the refund never turned up so I'm now having to get my credit card company to recover the money

An absolutely terrible company to deal with! Wish I’d looked up reviews before losing €160 that I’m afraid I’ll never see again! I ordered a Fitbit for my boyfriend for Christmas in December and had to send 5 emails before o got a response. Then when I emailed twice to cancel my order in January as they still couldn’t tell me how much longer it would take I have yet to get an email about a refund! Disgraceful service terrible customer service AVOID!

UPDATE
this company is now trying to make me sign a waiver giving up legal rights before they will transfer back my money, or go through my bank to get a chargeback refund! I have no idea how this company is still operating when it is so clearly a scam. Hoping my bank can finally get me a refund 3 months later!

Ordered a camera for work on 5th January and received an email asking me to confirm my address, which I did so on the 8th. I was told that my order was now being processed and that the delivery time was 6-8 days.

It's now the 6th of February and I've heard absolutely nothing. Tried emailing them but no response. Tried calling their contact number and it isn't recognised.

As they seem to be more responsive on here I will try again. Please give me an update on my order or offer a full refund otherwise I will also be reporting you to the police.

Stan

scamming company onedigitals.co.uk
2 months did not make my order
I asked for refund money 320 £ said she will return within 25 days
I do not believe

where to apply for a report?