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Written by the company
Calle Valencia 231 1ª, 08007, Barcelona, Spain
4.4
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 1 month
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Reply from Onedirect.es
Dear Raf,
Thank you for commenting on your experience.
We are sorry to hear that you did not receive the assistance you required regarding a replacement. Quick service is one of our strengths, and we are committed to providing timely responses as well as accompanying our clients before, during and after their purchase.
We hope we may have the opportunity to provide you with a better experience.
Season's greetings,
Responsable Comercial de Onedirect España
Reply from Onedirect.es
Hi Mrs Elena Noraside,
Thank you for your kind feedback.
We are thrilled to hear about your satisfaction with our services.
We are happy that you enjoyed the quality of our products, the promptness of our delivery, and the impeccable service provided by our team, especially Paula. Being official distributors of the main brands in communication products, we take pride in our product portfolio and our ability to make rapid deliveries, typically within 24-48 hours. Moreover, our team of advisers, with years of experience and regular training on new arrivals, is dedicated to giving simple and clear responses to ensure that every customer interaction is as helpful as possible.
We hope you will visit us again soon!
Best wishes,
Responsable Comercial de Onedirect España
Service was good, the product received not so much.
Going through too many hoops to get it returned.
Reply from Onedirect.es
Hi Paul,
Thank you for taking the time to provide us with your feedback.
We are happy to hear that our service met your expectations. Quick service is one of our strengths, and we pride ourselves on providing simple and clear responses to our clients.
However, we regret to hear that you were not satisfied with the product you received and that the return process was not as straightforward as expected. We are committed to accompanying our clients before, during, and also after their purchase, and we apologize for any inconvenience you have experienced. We work with verified high-quality products and aim to ensure that each client receives the best solutions to meet their needs.
We hope you were able to appreciate the extensive range of more than 5,000 products and accessories we offer, as we strive to maintain a vast product portfolio with the best prices.
We look forward to seeing you again in the future.
Best regards,
Responsable Comercial de Onedirect España
Reply from Onedirect.es
Estimado Juan Carlos,
Gracias por confiar en Onedirect.
Nos alegra enormemente que su experiencia con Onedirect.es haya sido positiva.
Estamos encantados de que haya disfrutado de la rapidez en el servicio y la calidad perfecta del material, aspectos en los que trabajamos intensamente para ofrecerle soluciones óptimas y un servicio impecable. Gracias a nuestra extensa cartera de productos y nuestra red de distribución eficiente, nos esforzamos por hacer que el 95% de nuestras entregas se realicen en un plazo de 24-48 horas.
Es un placer volver a ofrecerle nuestro asesoramiento en otra ocasión. ¡Gracias por elegirnos!
Responsable Comercial de Onedirect España
I ordered products from Onedirect that would be delivered to my company. The delivery company was NACEX.
After a couple of weeks I had still not received the package. I contacted the support. The agent was very friendly and helpful, but after some investigation the situation became a bit more clear.
- The delivery company claimed to have delivered the package.
- The delivery company had a photo of a signature of my name, like acceptance of package reception
Obviously I haven't received any delivery.
- I haven't signed anything, moreover my name was misspelled on the signature
- The staff in the reception didn't recall any package delivery on that day, and tells me that the security camera logs didn't show any package delivery on the time the delivery company claimed to have delivered
- The staff in the reception of the building says they always sign with their own names, and put a stamp on the signature. No stamp was visible on the picure from the delivery company.
So here I am, a customer who haven't reveived the delivery, and Onedirect just tells me the explanations from the delivery company, and don't take any action for compensation or a new delivery.
Obviously the package has been lost somewhere along the line. Where? I don't know, but here the customer has to take the hit.
I would definitely not recommend anyone to order more expensive things from Onedirect.
Reply from Onedirect.es
Dear Daniel,
Thanks for taking the time to review your visit.
We are happy to hear that our support team was friendly and helpful during your interaction with them.
However, it's concerning to learn about the issues you faced with the delivery, and we appreciate you bringing this to our attention. While we work to make 95% of our deliveries within a delivery time of 24-48 hours, it seems there has been an unusual setback in your case. We are committed to accompanying our clients before, during and after their purchase, and we take your situation seriously. Our team of advisers, with years of experience, is dedicated to providing impeccable service and we would like to ensure that such issues are exceptionally rare and not reflective of our usual standards.
We hope to hear from you soon.
Best wishes for a joyous holiday season!
Responsable Comercial de Onedirect España
Whenever I needed help with something at AV level, the team was always available and super quick to provide the requested material.
Reply from Onedirect.es
Hi Paulo,
Thank you for your positive feedback:
We're happy to hear that you found our team always available and quick to provide the assistance you needed. Quick service is one of our strengths, and we strive to offer simple and clear responses to all inquiries.
We look forward to assisting you with your next purchase. Thank you for choosing us!
Responsable Comercial de Onedirect España
Reply from Onedirect.es
Estimado Antonio,
Apreciamos que nos dejara su comentario acerca de su experiencia con Onedirect.
Nos alegra que todo haya estado a la altura de sus expectativas y le agradecemos por confiar en nosotros.
Cordiales saludos.
Responsable Comercial de Onedirect España
To order something was no problem, I asked for 24h delivery, but that didn't work well, it came later. They refunded me a part of the cost, after asking for it.
The product was good, but not what I expected, so within 14 days trial periode, I returned the product, without problems. The courier came to my house to pick up the package (nice). The only thing is that I paid almost 14 euro for 'sending it back and insurance'. And that's a bummer, it's no Amazon.
Reply from Onedirect.es
Dear Paul,
Thank you for taking the time to review your experience.
We are sorry that you were not satisfied with your experience and are very sorry for the inconvenience. Please accept our apologies for the delay in delivery and we are happy that part of this cost was refunded to you.
We are sorry the product you chose was not suitable and we are very pleased for you to return it using the courier service that you consider appropriate but must provide you with proof of delivery. All information needed can be found on our website.
We hope you have a better experience on your next visit.
Best regards,
Responsable Comercial de Onedirect España
The person who took me by phone demonstrates great professionalism and indicated that I was the most consistent product to our property has
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