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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with payments, including significant delays, and problems with payment methods. Customers frequently report problems with the user experience, such as glitchy platforms, account suspensions for unclear reasons, and difficulties accessing their accounts. They also mention a lack of proper guidance and unresponsive support when trying to resolve these issues.

What people talk about most

Response time

Reviewers express significant dissatisfaction with response times. Many customers report that emails and... See more

Customer service

Users describe negative interactions with customer service, consistently reporting that their questions and... See more

Payment

Customers consistently note negative experiences with payment, citing issues such as hidden charges, low... See more

User experience

Clients share negative opinions on user experience, with many reporting account bans without clear... See more

Customer communications

Customers had negative experiences with contact. Many reviewers report significant frustration and... See more

Based on these reviews

Rated 1 out of 5 stars

After signing two forms of the site rules, you are redirected to a form where you insert an OTP code and thereby confirm your email. After entering the OTP code, a message appears stating that the use... See more

Company replied

Rated 1 out of 5 stars

I've been registered in this website for a long time and they are constantly sending emails for projects that aren't available and the website is full of broken links. They are probably just collect... See more

Company replied

Rated 1 out of 5 stars

The worst platform I’ve ever used! Even after your project gets approved, they can disable your account without any reason. The account review team doesn’t seem to do their job properly. You receive... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

OneForma is an enterprise-grade AI enablement platform, leveraging more than 1.8M+ users in 230+ global markets. We offer work from home opportunities in a variety of fields, in 150+ languages.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

368 reviews

5-star
4-star
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2-star
1-star

Replied to 46% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I was approved to do an assigment and…

I was approved to do an assigment and then my aacount was flagged for suspicous activity and I can't longer access my account. I have never done anything illegal or violated any of their terms. This is one of the worst companies i have ever seen in resolving and issues and then when i contacted the department I was told that I had violated teir terms I am very confused by this and was told the decision was final now I am on a project I can't access after i went through all the assessments. This is a very bad experience with a company that I thought was legit a bunch of BS.

May 2, 2025
Unprompted review
OneForma logo

Reply from OneForma

We are sorry to hear about your experience, but if you believe there is a mistake, please do email account-review@oneforma.com and we will look into it-

Rated 1 out of 5 stars

Two months without payment/paid/suspicious activity:update

More or less the same experience regarding payment as most of the other reviewers here. The answers I get from The ServiceDesk and the Projectleader is that the're waiting for the feedback of the client before they can process payment...been waiting for almost two months now as the project ended medio March.

Edit: the anwer below is not good enough, I still haven't been paid for project Viva and didn't get any update so far. I was approached for LightHouse and Polly and did all the trainings etc but reading the experiences here on those, I put on the brakes. Since OneForma doesn't give clear answers I wrote a message to Centific as I understand OneForma is one of its platforms.

Upadate: I was paid this week(June 11th), it was the right amount. However I am still cautious about taking on other projects from OneForma since having had this experience.

Update: I got invitations several times from ObeForma to apply for other projects. So today I thought Ok, let's forget the past and move on and applied for Minerva(which they invited me for) And then get the massage I cannot apply because of suspicious activity..just like the majority of the other reviews here. I'm definitly doen with this company now.

May 5, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hello.
We understand your concern, but please, don't think we will not send your payment. We do need to send your tasks to our end client for final QA and sometimes it takes a little longer than expected, but as soon as we receive approval, our PMs will issue your PO and you will get paid as soon as possible!

Rated 3 out of 5 stars

They are OK

Payment Recieved and everything is in order. However for one off the projects it took almost 3 months to recieve the payment. There are a lot of things to be done, Their chatbot is terrible and also they dont respond to any emails concerning the account.

April 28, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hello,
We are sorry to hear you are experiencing difficulties, but we will look into this. Please, DM us on any social media channel (FB, IG, LI) and we will look into it asap!

Rated 1 out of 5 stars

I am very disappointed with my…

I am very disappointed with my experience on OneForma. I completed tasks with full commitment and followed all instructions carefully. However, once I finished the work and was expecting my payment, I was shocked to find that my account had been suddenly suspended.

The reason given was "suspicious activity," even though I only use one account on my personal laptop. In Egypt, it is common for internet connections to be shared among different users, which might affect IP addresses—but this should not be a reason to deny a worker their payment after the work has been done.

What’s even more frustrating is that the account was not suspended during the work, but only when the payment was due, which raises questions about the fairness and transparency of the process.

I’ve reached out to support, but have not received a satisfying response. I request OneForma to review my case seriously and ensure that freelancers are treated with respect and paid fairly for their work.

April 23, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hello,
If your account has been disabled for fraudulent activities, but you have approved work, you will receive payment regardless of the current status of your account. Please, be assured that your payment will be sent within the regular payment cycle.
As for the status of your account, you can email account-review@oneforma.com to request more information and appeal their decision.

Rated 2 out of 5 stars

Account is banned with suspicious…

Account is banned with suspicious activation, and wrote email to ask but no reply received. hope i will still receive payment that I done the job for before the deactivation

April 23, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hello,
You will receive payment for all work completed and approved successfully, regardless of the status of your account

Rated 1 out of 5 stars

Over a month of work and no pay!

I have been doing work for Oneforma for over a month and they haven't paid me. When I follow instructions to inquire about pay, emails bounce back as undeliverable. When I send inquiries to "supervisors" I get no reply. My experience is this company is a scam.

April 21, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hello,
If the emails are bouncing back, you may be typing a wrong email address. The correct one for payment issues is payment.support@oneforma.com.
If you have been working during April, please note that we haven't started sending out the payments, you should receive them between the 10th and the 15th of May.

Rated 1 out of 5 stars

SIMPLY A SCAM!..

SIMPLY A SCAM!... nothing else you need to know about this "company". Don't even waste your time or energy applying or even considering doing so for this company and their "projects" — you will only end up wasting hours upon hours of your time working through their tedious registration and certification processes, only to suddenly get banned for "suspicious activities" although you have done none of those.. Seems they are simply stealing people's time and information. Hope they get what's coming for them. Despicable company !

April 17, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

We understand you may be upset because you spent time applying to the remote work positions we offer. However, we cannot guarantee you will be approved due to the high levels of competition we have for the spots we offer.

We appreciate your hard work, however we have limited spots for each project. Therefore, there are times when a user completes all the certifications but is not approved due to limited spots, high volumes of competition, and how well a user's profile and skillset match the requirements of the project.

Regarding your account being flagged, we would love to take a look at this issue directly to clear up any mistaken disablements. Can you please DM us via social media so we can look into this directly?

Rated 1 out of 5 stars

Horrible experience working for their…

Horrible experience working for their UHRS project... outdated rules and system on their hit apps, very low pay, and worst of all, the release of their payment takes very long. Up to now, I am yet to receive my supposed payment covering March 1-31. Just wow!

April 12, 2025
Unprompted review
OneForma logo

Reply from OneForma

We are sorry to hear about your experience.
However, we would like to clarify that payment for the month of March is currently being completed and providing you have added your payment information, you should receive it this week. If you don't, please reach out so we can look into the causes.

Rated 1 out of 5 stars

Complete scam website

Complete scam website - makes you spend hours putting in information and makes you do surveys/exams/tests in hope you will get to a place on the website where you can actually apply for the job. The tests is also very bad and 100% bot made, several options can be true but you get false answer anyway. Don't waste your time!

April 10, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

We understand you may be upset because you spent time applying to the remote work positions we offer. However, we cannot guarantee you will be approved due to the high levels of competition we have for the spots we offer. We appreciate your hard work, however we have limited spots for each project. Therefore, there are times when a user completes all the certifications but is not approved due to limited spots, high volumes of competition, and how well a user's profile and skillset match the requirements of the project.

Rated 1 out of 5 stars

I think they are not trustable.

I am in OneForma for about 4 months. During this time, I am wanted to apply some jobs, to study on some guidelines and to take some exams. I spend hours and hours, I'm a qualified person in my job but I haven't got any job oppurtunity from that website. I joined a project, my subscription has approved but I didn't get any payment. When I asked with email about that, they always talked about "payment cycles". And they alway asked me some info about me, my address, phone number, id info etc. So I deleted my account because I think they are not trustable.

April 6, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

Thank you for bringing this to our attention. We are a trustable platform that offers remote work opportunities that relate to helping train AI models, and the "Payment cycle" you refer to is simply how Oneforma pays its users. Oneforma uses an automated monthly payment cycle system.  Therefore, if your payment information is in order and your pending payments are in the “ready to be paid” status, you can expect them to be sent after April 10th and before April 25th.

If you have anymore questions, we would love to answer them.

Rated 1 out of 5 stars

Hello

Hello, I have been working on OneForm for about two years on translation projects. My quality was excellent and I didn't make any mistakes during that time. When I logged in, I was banned for no logical reason. When I sent them an email, they didn't respond or anything. I don't know why they didn't respond to my email when I sent it to them.

March 8, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there Nour,

We want to look into this issue for you, so can you please DM us via social media?

Hope to hear from you soon!

Rated 1 out of 5 stars

Oneforma is a non-payer! Avoid at all costs!

I worked on their translation project in January. They owe me more than 1000 USD worth of payment that they are still pending to pay until now (April). Scam company. Avoid them at all costs!

January 31, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

Thank you for bringing this to our attention. We do not scam or withhold payments, therefore we want to ask you to DM us via social media so we can personally investigate your issue.

We hope to hear from you soon!

Rated 1 out of 5 stars

Bad service

Bad service, my account is disabled and not activated now. I've been send an Email

April 3, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

Thank you for bringing this to our attention. Please DM us via social media so we can directly look into your account.

Hope to hear from you soon!

Rated 1 out of 5 stars

I've got paid from Oneforma before and…

I've got paid from Oneforma before and been at Oneforma for many years but when I logged in one time, my account got flagged and disabled. It was about VPN apparently that wasn't even active/on when I logged in. Can't log in. I wasn't even working on a project. I applied for a project I can't work or qualify on now. I emailed them but only an automated response came back. Why can't we use VPN on our free time? It said to disable VPN but I don't use VPN for work, only personal/entertainment.
Please, I want my account back.

March 1, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

Thank you for bringing this to our attention.

Please reach out to us via social media and we will directly look into this issue for you.

Hope to hear from you soon.

Rated 1 out of 5 stars

One of the major red flags for me is

One of the major red flags for me is, Oneforma/Centific wants you sign all kinds of documents including collection of your data by google, including personally identifying information, before actually giving you any work.

This is unsettling. Why do they need me to sign with my full name and signature, and email, agreeing to Google collection data which is not related to the company which is actually running the freelance work on a different platform?

Too many formalities with signing this agreeing to that, completing multiple tough certificaitons, before one actually see any works that does not really pay great.

I get paid much more to train AI on prolific and other places without having to give any of my personal details.

I had to sign up for Payoneer also which if unused costs me $30 a annually.

It just feels like Oneforma wants to much data signed from workers while giving very little back.

March 26, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

Thank you for bringing this issue to our attention. We believe you have misunderstood how our platform works. The projects we offer on our platform require specific demographics of people based on the targeted language or region of the project. Therefore, we need to verify your identity in order to qualify you for our projects. For the issue you raised about Google, we have clients that require you to sign documents due to the work you've submitted being used to train AI models.

If we can provide any assistance for you, please contact us via social media.

Rated 1 out of 5 stars

Wastes your time on lots of ridiculous useless certifications and offers 0 work even after you pass. Wastes your time.

This site is all about Certifications for 0 work..its laughable. They are running joke of a platform here. They also force you to sign up for Payoneer which if unused charges you $30 a year in annual fee. When you have PayPal not sure why a paid payment processing platform is necessary? There is 0 work here btw. But huge of amount ridiculous certifications one has to waste their time on.

March 25, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

We want to apologize for any negative experience you've had with our platform. We understand you have complained here about the lack of work, so we want to clarify how our platform works, because it is clear there was a misunderstanding.

The way our platform works is you apply for jobs that interest you or are for specific regions you are based in, then once you apply, the required certifications for that job will appear. Once you complete those certifications your application is submitted. It then goes under review. It usually takes between 7-10 days for these applications to be reviewed and if it is not accepted after that time frame, unfortunately you can consider that application rejected.

If we can provide you any assistance, we would love to do that. Please reach out if we can help with anything!

Rated 1 out of 5 stars

message of a superior in a group

message of a superior in a group. they are so respectful Shuxia, 7:21 πμ
why you reject all audios with background noise, we can listen clearly! You know how expensive the audios are? How many audios we wasted?

if you still can’t understand our thresholds, you can stop from now

March 24, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

Thank you for bringing this to our attention. We would love to explore if there is a solution for the issue you've encountered. Please reach out via social media so we can look into this issue.

Rated 1 out of 5 stars

Removed wantedly from the project

What’s especially surprising is the timing of this decision. For the past two weeks, I’ve been dealing with a severe viral infection and wasn’t working at all during that period. So, I’m genuinely astonished how any suspicious activity could have been detected, especially during a time when there was no activity from my side. To have this happen now, after almost two years of contributing consistently, feels unfair and disheartening. It’s hard not to feel hurt by this decision. After years of dedicating long hours, putting in my best effort, and contributing to the success of this project, being labeled as someone who engaged in unethical practices doesn’t reflect the commitment I’ve shown.
I’m reaching out regarding the decision to remove me from the Milkyway project. The reasons given—claims of VPN use, IP spoofing, or AI-generated comments—are extremely upsetting and, to me, feel like a misunderstanding or misjudgment and been working with OneForma for more than three years, including on projects like Jarvis, and I’ve always taken pride in maintaining high standards and following every guideline. For Milkyway, I worked patiently over the years, ensuring I delivered quality work even when the allocated time for tasks often felt incredibly tight. Writing meaningful, detailed comments for every task within those constraints has always been challenging, but I’ve done my best, every time, to meet expectations.

December 19, 2024
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

We would like to apologize for any negative experiences you have encountered while attempting to find work in our platform.

We want to look into this issue for you. If we can provide any assistance for issues you've run into, please DM us on social media so we can directly investigate any issues you've had.

Rated 1 out of 5 stars

Unreliable Payments

Unreliable Payments
The OneForma support team assured me that I would receive my payment between the 20th and the 25th, but I still haven’t received anything. No explanation, no clear update from them. It’s frustrating to experience such a lack of professionalism, especially when it comes to expected payments. A serious platform should honor its commitments or at least communicate transparently with its users.

March 24, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

If you check your LinkedIn private messages, you will see these payments were sent.

Rated 1 out of 5 stars

Was banned arbitrarily due to my IP…

Was banned arbitrarily due to my IP address. I live in a rural area and have a small Internet Service Provider, which can apparently raise issues. So they banned me, refused to overturn it, and the cherry on the cake is they email 20 times a week ever since claiming I can join luxurious projects

Im a veteran gig worker who gives my time to other platforms but this one wont quit pushing me away while pulling me back in i think it has borderline personality disorder

March 21, 2025
Unprompted review
OneForma logo

Reply from OneForma

Hi there,

We would like to apologize for any negative experiences you have encountered while attempting to find work in our platform.

We want to look into this issue for you. If we can provide any assistance for issues you've run into, please DM us on social media so we can directly investigate any issues you've had.

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