O'Neill FR Reviews 1,885

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Très belle collection de beach wear femme ! Livraison conforme et rapide.. merci !

Rated 1 out of 5 stars

Delivery company never showed up and never contacted me. Since they did not find my apartment, delivery company send back my parcel to O'Neill. 2 days later same company deliver a package to my neighb... See more

Company replied

Rated 5 out of 5 stars

I had to return my T-shirt as it was a bit too large and was happily surprised by the return process ! Very simple and fast, everything is already in the package to return the product. (No sticker to... See more

Company details

  1. Surf Shop
  2. Activewear Store
  3. Clothing Store
  4. Ski Shop
  5. Snowboard Shop

Written by the company

O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Happy Customer

I had a very nice experience in shopping online @ O'Neill.
Very nice website and easy to shop.
Also the delivery was by express, delivered the day after!

I'm a happy customer :-)

August 9, 2019
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, almost 1 month later and order stil hasn’t been delivered, without any communication from O’neall. Customer service isn’t reachable by phone and doesn’t reply on several e-mails. Dissapointing.

August 7, 2019
Unprompted review
O'Neill FR logo

Reply from O'Neill FR

Dear Lisa,

Very sorry to hear about your experience. We try our best to answer all our customers in a timely and efficient manner. Unfortunately, there was some miscommunication concerning your order. As communicated in our email conversation, we are very sorry for the inconvenience caused and will do our utmost to ensure this doesn't happen again!

With kind regards,

Team O'Neill

Rated 4 out of 5 stars

Hello,

Hello,

Nothing to say about the quality of the product, nor the price nor the shipping, because all these various elements are very satisfactory. My comment is on the choice of colors proposed. Alas, in all the industrial production of men's wet surf suits, the rule is now the same: monotony, rigor, boredom ... Where are the colors, the rhythm, the dynamics, the fun, in the style of the combis of surf for boys? Wings! Too bad, because it seems to me that it tarnishes the spirit of surf culture, its offbeat side, unconventional, non-conformist. In short: alive! To hell with the criteria of fashion! we do not care royally! Surfing is surfing !!! Point is everything! Thank you.

August 6, 2019
Unprompted review
Rated 1 out of 5 stars

I asked to change the delivery address…

I asked to change the delivery address before the shipment but it was nog changed.

August 4, 2019
Unprompted review
O'Neill FR logo

Reply from O'Neill FR

Dear Lieselot,

Thanks for your rating. Unfortunately, it's not possible to change an order once you have placed it. We are systematically not able to change the order data afterward. We made this decision to accelerate the delivery time and that you, as a customer, receive the parcel as soon as possible. We hope that you've succeeded in placing a new order using the right address.

Thanks for your understanding,

With kind regards,

Team O'Neill

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