One Life Insurance Reviews 218

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes easy to understand. Many people highlight the exceptional customer service, noting that agents are patient, supportive, and genuinely interested in finding the best solutions without pressure. The overall user experience is frequently described as smooth, stress-free, and efficient, with many appreciating the personalized approach and the excellent value for money. However, some customers also noted occasional difficulties with scheduling appointments, as agents were sometimes late due to overrunning on other calls, leading to reduced time in their agreed slots.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many highlighting how easy it was to understand and... See more

Price

Customers had positive experiences with price. Many reviewers found that they received great prices for good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a l... See more

Rated 5 out of 5 stars

My life insurance advisor, Sam, has been absolutely brilliant. He took the time to really listen to my situation and explain everything in a way that made sense, without any pressure or jargon. What... See more

Rated 5 out of 5 stars

I recently worked with Sam to set up my insurance, who was incredibly supportive and patient throughout the process. He took the time to fully understand my background and specific needs, and was flex... See more

Rated 5 out of 5 stars

Sam is so brilliant for signing me and my wife up a life insurance. He patiently explained how life insurance works. He really ensured that we were given the right information in deciding the right co... See more


Company details

  1. Insurance Broker

Written by the company

One Life Insurance helps you find the right life insurance, for free! We compare the leading providers to ensure you get the best price, in one quick and easy process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

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Rated 5 out of 5 stars

Couldn’t have been better…

Sam is not only extremely knowledgeable in his job but also approachable to ask questions, he explains things in a way that even a complete novice like me understands. He goes above and beyond to get the best product for the best deal! I’d highly recommend Sam to anyone looking for insurance or buying a property. Thank you for all your knowledge & support Sam!

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and Respectful

Helpful and clear.
Sam was very professional and helpful with setting up life and critical illness cover with me. Some difficult medical history had to be discussed and he handled this sensitively and respectfully. He was clear, easy to understand, patient with questions and I felt no pressure to take on policy cover that was unaffordable. I would recommend him highly! I now feel I can relax knowing I have the best policy in place at an affordable price. Thankyou Sam!

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Sam was amazing with me and partner. With us being first time buyers, different insurance's was very new to us but Sam was alot of help and very knowledgeable throughout the whole process in making sure we got what was best for us. Thanks, you’ve been a huge help.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

A truly exceptional service

From the start of my conversation with Sam right until the very last email, Sam went above and beyond to deliver an exceptional service to me. He really left no stone unturned in my search for good quality mortgage insurance and income protection.

I can’t praise Sam’s service enough and would like to thank him for his time and effort.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great expert advice

Sam gave Great expert advice, really patient when considering all options and will always call back when promised
Great service

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Sam was very helpful and informative

Sam was very helpful and informative, we went through the insurance proces, policies and questions smoothly to successfully complete all forms. I was given more options to make the right decision and everything was explained twice to avoid any further confusion or misunderstandings. Very fair and professional service.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Sam at One Life Insurance for my life insurance needs. His expertise and professionalism made the process straightforward and reassuring. Sam listened to my concerns, provided clear options, and helped me choose the right policy. I highly recommend their services for anyone seeking personalised and professional insurance assistance.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Sam was fantastic

Sam was fantastic! It was our first time taking out life insurance and Sam answered all our questions and explained the process very clearly. Thanks from George & Elena!

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great help

Sam was a great help in helping us get life insurance. Cheaper than the mortgage broker. Very helpful and explained everything in detail. Thanks Sam

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, genuine and personable. Much better price than I was offered through my mortgage broker. Thanks so much!

January 18, 2024
Unprompted review

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