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Onepark Reviews 

1,442
•
TrustScore 3.5 out of 5

3.7

Parking Lot
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Rated 5 out of 5 stars

Excellent experience all around. Good secure location and even though we arrived a few hours late due to flight delays the guys at this place helped us get our rental van registered and into a spot wi... See more

Rated 5 out of 5 stars

Very simple booking process. Realistic pricing and great location. No issues in entering or leaving car park. However larger than average SUV’s could find slots a little challenging.

Rated 1 out of 5 stars

Shocking. Booked Nantes Airport (parking L’arronautique) parking through this 3rd party platform as the parking website was not working at the time. Regular price for indoor motorcycle parking 20 eu... See more

Company replied

Rated 4 out of 5 stars

Careful! The commercial centre address will lead you to the wrong entrance! Same goes for Google Maps or Waze instructions in the app. The parking is not the general centre parking at Chemin des Coque... See more

Company details

  1. Parking Lot

Written by the company

ONEPARK Réservez votre parking à l'heure, au jour ou au mois, et toujours au meilleur prix, dans 8 pays en Europe ! Onepark est disponible dans 90 aéroports, 300 gares et plus de 700 villes en Europe. Avec Onepark, se garer devient un jeu d'enfant ! Économisez jusqu'à 60% par rapport à un parking classique, profitez d'une annulation 100% gratuite en cas d'imprévu et d'un service client disponible 24/7 en cas de besoin UN PROBLÈME ? Notre service client 24/7 se tient à votre disposition : le numéro pour nous joindre est dans les détails de votre réservation dans l'application, ou en bas de votre e-mail de confirmation N'hésitez pas à prendre contact avec nous en cas de besoin !

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 70% of negative reviews

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3.7

All reviews

(1,442)

741 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Careful, more than one parking there.

Careful! The commercial centre address will lead you to the wrong entrance! Same goes for Google Maps or Waze instructions in the app. The parking is not the general centre parking at Chemin des Coquelicots, but just round the corner in Route de Pré-Bois where you will find the OnePark sign. Aside from the wrong indication, excellent solution at very good price.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

The service did not work at all

The service did not work at all. I contacted the phone number and the email and no one responded to me. There were no directions in the app to utilize the service that I paid for. So I actually had to pay again for the parking lot at the terminal. The app did not work at all, there was no one to help Me. And I put in a credit card dispute because the service did not work at all and there was no direction on how to actually use it. I am very technologically inclined and I use digital services all the time when I’m travelling in Europe, but this one was unhelpful, provided no support, and did not work at all. I would never use the service again.

May 20, 2026
Unprompted review
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Reply from Onepark

Hello Ryan,

We are sorry to read about your experience.

After reviewing your case, we can confirm that our customer service team was handling your request and was available to assist you. However, before the investigation could be completed and a resolution provided, a payment dispute was initiated directly with your bank.

We also would like to clarify that detailed access instructions are systematically sent by email and available in the app before the parking start time.

Best regards,

Mathilde from Onepark

Rated 1 out of 5 stars

Un desastre

Un desastre, el parking fue imposible de encontrar. Al final tuve que cambiar de parking porque perdia el tren.
Era el parking para la estación de Sants.

April 8, 2026
Unprompted review
Onepark logo

Reply from Onepark

Hola, gracias por escribirnos. Lamentamos que tu experiencia no haya sido la esperada. Puedes contactar con nuestro servicio de atención al cliente cuando quieras (número en el email de confirmación de reserva). Estarán encantados de ayudarte y buscar la mejor solución. ¡Hasta pronto!

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