Ordered items from Bunnings and was told that Onepass members receive free shipping, however the items I ordered were not eligible for free shipping. This needs to be clear that not all items are elig... See more
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Review summary
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enjoying one pass, but would like to have a card that combines OnePass and Fly buys as we have to scan both cards instead of just 1
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I’m actually a little disappointed the flybys account wasn’t attached for a few months without realising when I first purchased. I set it up straight away but didn’t realise it had unattached. Continu... See more
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I find OnePass has been beneficial in more ways than one! The free shipping on most items is ideal for when I do a small order, the extra FlyBuys points come in handy to redeem as money to spend in Co... See more
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Company details
- Online Marketplace
- Clothing Store
- Health and Beauty Shop
- Home Goods Store
- Office Equipment Supplier
- Women's Clothing Store
Written by the company
OnePass is the membership for Australia’s favourite retailers. From savings to rewards, get more value from the brands you shop.
Contact info
Melbourne, Australia
- onepass.com.au
3.9
Great
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Easy to use and get points
Easy to use and get points. Wish you could use it for groceries at Coles.
August 17, 2025
Reply from OnePass
Thanks for your review, Deborah! We’re glad you’re enjoying the ease of earning points with OnePass. While Coles isn’t a participating brand, you can earn 5x Flybuys points and enjoy free standard delivery on eligible online orders from Kmart, Target, Bunnings and Officeworks. OnePass benefits are being enhanced over time to create the best member experience. Check out www.onepass.com.au for the latest updates.
No “Catch” anymore
You do on have catch anymore
That is the reason that I got One pass
Still have to pay the full fee for the year
No replacement for catch
August 17, 2025
Reply from OnePass
Thank you for your feedback and review, Joanne. While Catch is no longer part of OnePass, members still enjoy great benefits like free standard delivery on eligible online orders and 5x Flybuys points when shopping at Kmart, Target, Bunnings and Officeworks. You can view all current benefits at onepass.com.au
Easy to use and more flybys with…
Easy to use and more flybys with OnePass . Also free delivery! I’m very happy!
August 17, 2025
Reply from OnePass
Thanks for taking your time to leave us a review, Suzanne! We’re glad you’re enjoying the extra Flybuys points and free standard delivery on eligible online orders from Kmart, Target, Bunnings and Officeworks. OnePass benefits are being enhanced over time to create the best member experience. Check out www.onepass.com.au for the latest updates. 😊
Reply from OnePass
Thanks so much for the awesome review, Sigrid! We love hearing about how much our members are enjoying OnePass! 💜
I really like it…
I really like it but wish that when I do online Target orders I got my 5x points.
August 10, 2025
Reply from OnePass
Thank you for your review, Kat. With OnePass, members earn 5x Flybuys points at Kmart, Target, Bunnings and Officeworks when shopping in-store. Online delivery orders are excluded from this benefit, but you can still enjoy free standard delivery on eligible online purchases. Learn more at onepass.com.au
Excellent support and service with…
Excellent support and service with great advise and assistance.
August 16, 2025
Reply from OnePass
Thank you for your feedback, Hazel! So happy to hear our OnePass Customer Support team were able to assist you. 💜
Slow delivery
Slow delivery. Waiting over a week for an item to come from a few suburbs away.
August 11, 2025
Reply from OnePass
Thank you for your feedback, Freddie. OnePass members enjoy free standard delivery on eligible online orders from Kmart, Target, Bunnings and Officeworks, though delivery timeframes are managed by each participating brand. We’re sorry for the delay and recommend reaching out directly to the participating brand for support with your order since all product and delivery-related queries are handled by the brand you bought the product from.
Dopamine hit
Everything was straight forward and I can't lie, I love the rush of getting points!
August 9, 2025
Reply from OnePass
Thanks for your review, Kellie! We’re glad you’re enjoying the simplicity of OnePass and the bonus of earning 5x Flybuys points at Kmart, Target, Bunnings and Officeworks. OnePass benefits are being enhanced over time to create the best member experience. Check out www.onepass.com.au for the latest updates.
Reply from OnePass
Hi Shanmarine, thank you for your review! We’re so pleased to hear OnePass has made life easier. With benefits like free standard delivery on eligible online orders and 5x Flybuys points at Kmart, Target, Bunnings and Officeworks, we’re glad it’s bringing you value.
Love the perks of being a member.
August 13, 2025
Reply from OnePass
Thanks so much for the awesome feedback! We love hearing about how much our members are enjoying OnePass! 💜
Reply from OnePass
Thanks so much for the awesome feedback, Helen! We love hearing about how much our members are enjoying OnePass! 💜
Very difficult to use.
Very difficult to use,esp. with Bunnings and Officeworks. Both sites are user UNFRIENDLY,often defaulting to Click and Collect instead of free delivery.A bit of a con!
August 13, 2025
Reply from OnePass
Hi Anthony, thank you for your feedback. OnePass members enjoy benefits like free standard delivery on eligible online orders from Kmart, Target, Bunnings and Officeworks, though some exclusions apply. We’re sorry to hear you’ve found the process difficult and encourage you to reach out directly to the participating brands for support with their online checkout. You can also view full benefit details at onepass.com.au
One pass is amazing
One pass is amazing
Link to your flybuys and other stores
So easy to use
Bonus is some things are free shipping
Highly recommend
August 13, 2025
Reply from OnePass
Hi Sharon, thank you for your review! We’re glad you’re enjoying the ease of linking Flybuys, free standard delivery on eligible orders, and other great benefits across Kmart, Target, Bunnings and Officeworks. Learn more at onepass.com.au
I actually like it!
To be honest I got OnePass on offer so I have a good deal for a year and it’s very good value. The tangible benefits (that suit my individual needs) is having multiple store loyalty cards on one barcode AND free express click and collect. I despise lining up and traditional shopping so OnePass is exceptionally good for people who love the convenience of online shopping and or click and collect. Someone else can do the stressy’ stuff for me and the extent of my effort is “signing in”.
Do yourself a favour and link all of the retailers to your account and it’s all smooth sailing from there.
January 1, 2025
Reply from OnePass
Hi Lockie, thanks for sharing your experience! We’re glad you’re enjoying the value of OnePass, especially the convenience of free express Click & Collect and easy access across Bunnings, Kmart, Target and Officeworks. Learn more about all the benefits at onepass.com.au.
Great
Great
Love that I can get partner products delivered free of charge with added bonus flybuy points.
Why wouldn’t one use OnePass ?
August 13, 2025
Reply from OnePass
Thank you so much for the awesome feedback, Victoria! We're thrilled to hear about the great service you experienced. We always strive to provide our members with a first-class service experience, so we really appreciate you taking the time to share your thoughts with us.
When using the One Pass with Kmart can be hard to get the 5x points!
When using the One Pass with Kmart you always have to double check your points and then you have to remember all the different numbers for each order which can make it annoying and then proof that can be photos and invoices and hard to find especially when you’re ordering online.
August 12, 2025
Reply from OnePass
Hi Jojo, thank you for sharing your feedback. We understand it can be frustrating to track points and orders. With OnePass, members earn 5x Flybuys points automatically at Kmart, Bunnings, Officeworks and Target, and these are added to your linked Flybuys account. If you ever notice missing points, you can contact Flybuys for assistance. Just make sure you have your receipt handy when you contact them. These are the Flybuys details: Phone: 13 11 16 Email: experience.flybuys.com.au/send-enquiry
Reply from OnePass
Thanks so much for the awesome feedback, Carla! We love hearing about how much our members are enjoying OnePass! 💜
Reply from OnePass
Thanks for your feedback, Philip! To earn 5x Flybuys points, you must have to link your OnePass account to your Flybuys account and to your participating brands account and then just simply scan your OnePass card at Target, Kmart, Bunnings Warehouse, and Officeworks. If you prefer to scan your Flybuys card, either card will earn you bonus points! 🎉
Beyond points, scanning your OnePass card also tracks your in-store activity and generates digital receipts in your OnePass account, making returns and exchanges easier (as long as the receipt has a scannable barcode or QR code). 🚀
SAVE ON MY SHOP
Saving $s towards my shop at Coles recently at bunnings. This is a great programme
June 3, 2025
Reply from OnePass
Hi Peter & Jennifer thanks for your review! We’re glad you’re enjoying the savings—OnePass members get great benefits like 5x Flybuys points at Bunnings, Officeworks, Kmart and Target, plus free standard delivery on eligible online orders. Learn more at onepass.com.au
Coles is not a participating brand of the OnePass membership program, and therefore is not included in any of the benefits that we offer.
Currently, our participating brands are Kmart, Target, Bunnings Warehouse, Officeworks, InstantScripts and Priceline.
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