I had get my phone yesterday,very gorgeous phone,I like it much,and I got some free gifts: Black leather case,screen protector, etc .very happy shopping. Furthermore,i have high comment for the servic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you have already purchased anything from oneplus, when it breaks down, lift the oneplus item and throw it in the trash. I spent hours over a 2 month period sending emails taking pictures sending... See more
Oneplus customer service is abysmal. I will never buy from them again and strongly advise against anyone doing so. Order cancelled May9th 2023. Reepatedly. No refund. Item still sent mid June: was sup... See more
My phone has developed a touch screen problem after 8 months (within the warranty period). I have been dealing with the customer support for almost 3 weeks now, being dragged through a bunch of tim... See more
Company details
Contact info
Not a fake site,original oneplus,Thanks for the coupon and free gifts
I has heard from some ppl days ago about oneplus.eu.and Iwas a little scepital,But the company answered me a lot with patience to let believe they are real shop selling original oneplus phones,Finally I ordered an oneplus one 64GB black Last Friday, I dont regret but feel worthful and happy ,As i had got my dream phone this Monday.but no need wait months for an invite,it works well,4G network very fast ,I got some free gifts and coupon,and no need pay taxes,So lucky ,thanks for oneplus.eu , i will come next time if new products come.XXXX
Good Quality oneplus phone.Good Service in oneplus.eu
I had get my phone yesterday,very gorgeous phone,I like it much,and I got some free gifts: Black leather case,screen protector, etc .very happy shopping. Furthermore,i have high comment for the service,because at first i did wrong to order 2 same orders,Soon later i got the email from the customer service in oneplus.eu to ask me if i need cancel 1 order, i said yes ,i had to cancel 1 same order, then I got the refund within 20mins ,very fast response.the shipping also very fast ,2 days ,no need pay extra Customs taxes.very great!
Watch out!
I've been waiting a month for your phone. Constant dialogue with the customer service. Every day was a new promise. I'm tired. It seems that they are not in Europe warehouse. They are not official representatives. Cheats.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








