One Protect Insurance Reviews 

Fabulous service

Although I prefer to talk with people on the phone rather than web chat, TJ2 was very patient and helpful, and got things sorted, thank you.

Rabiah was very helpful and knowledgeable and the information I wanted came back very quickly, clearly and in a helpful manner. The information she gave me will help my husband and I make the decision we want to make.

First time using One Protect for car insurance. Had a query before my policy started so used their online chat service. Spoke to Lauryn H. She was extremely efficient & helpful. So far so good.

Got there in the end a telephone number would have been more helpful to explain the situation instead of the live chat.

Tabitha TS4 was great sorted problem in no time

Holly (HH2) was very attentive and we got to a position where I was happy to stay and reward loyalty

DB7 ( Dylan) was very helpful in sorting out my car insurance renewal, he went more than tge extra mile

Your Live chat sucks ass, all I wanted to do was change my vehicle over but after 3 days of trying on the portal and the live chat, on the 3rd day of trying I got through to Anais AS3 I asked to just cancel my policy please as all I wanted was to talk to someone and get it sorted quick and easy but couldn’t, long story short! she sounded hot on the text and managed to talk me into staying with them and change my policy for me, happy days, I got disconnected before I could ask for any pics 🙄

They wanted to charge me £59 to add an engagement ring to my cover, but more than £40 of this was an admin fee! Absolute disgrace . Won’t be renewing with them .

I was going to cancel as I’d found cheaper insurance elsewhere but your agent JP3 made me a really good offer.
Very happy

I tried to update my new address on the Customer Portal numerous times. The attempt to pay for the change of address failed each time and I then received an email to tell me that my car insurance was going to be cancelled.
I was passed around departments on the Customer Portal and was asked the same question numerous times. The service was frustrating and impersonal. It was also expensive to simply change address. Very disappointed with the service.

Very helpful

Great help
LG3 was most helpful

Well we did come to a conclusion, I had a big payment out of my account and there was insufficient funds to pay for my monthly payment to one protect,
So I received a text from one protect, the wording in the text made me worried as it said I needed to contact them to basically sort the problem! After hunting around for a telephone contact, I was unable to find a direct number for one protect customers service, this is taking a long time to sort this problem out.
After messaging via a chat link to EW2 she was very helpful and explained that my payment to one protect was on a rolling system, which means that if they fail to collect the payment on a given date, they will reattempt a few days later, that was not mentioned in the text to me! If if had, then i would not had to be searching for someone to speak to!, But EW2 set my mind at ease. She was so helpful easy to understand with a very caring attitude to her job, I commend her for the way she managed my situation, I must say we are not all young customers and speaking to someone in real time is easier and more personal rather than the terrible chat response, not everyone are able to spell and type with ease, but most people can talk! It's good to talk!

Staff member (Ben) was helpful, told me my options, patient while I figured it out and wasn’t too pushy with anything.

Bit of a wait online to get to chat. Ben was great, although a bit of a delay while he referred my question but he answered clearly and comprehensively.

Everything sorted out and didn’t have to wait long in chat queue

Easy on line chat JP3was helpful and quick to respond. Managed to beat a quote I had from another insurer so I renewed for another year

Online chat was easy. Unfortunately not the answer I wanted though.