OneSelect Reviews 

It is nice to be able to deal with a Utility company that actually answer the phone! I will move more of my accounts to them.
Freddy was efficient and capable.

Quick response to query.
No problems at all since switching over from previous Utility company.
Good value/prices. I’m on the 1yr fixed tarrif.

Kornela quickly & efficiently dealt with my query.

Saved the day!!
To be honest I was totally unhappy with One Select until I spoke to an amazing solution orientated lady Kornela (or similar) she saved the day and sorted out my billing and ridiculously ramped up monthly direct debit and promptly emailed me my past 4 months bills !! I highly commend this lady and really see her as an asset to the company.
I will now remain with this company on the premise
That they continue billing me monthly with no further nonsense increase on my FIXED rate account. Well done Kornela you deserve recognition!! You are an asset to One Select and I hope they reward you !

The person i spoke to was pleasant and helpful but i was on hold for 27 minutes before i spoke with her!

Bennie was fabulous, really helpful and pleasant to speak to especially after waiting 30 minutes to be answered.
She is certainly a star

The customer service here is a shambles.
I haven't had any bills since February as they messed up my initial reading when they helped us switch from Npower.
They keep promising me that it will take another few weeks or so since then, but this has yet to be resolved.
I was on a quarterly payment plan to pay for what we use, but recently told me I have been changed to a fixed monthly payment plan of £121 per month, which is more than any of the quarterly payments I've ever had with them. This number just seemed to be plucked from thin air. I asked about this on the phone and suddenly changed this to £40 and promised to email me a confirmation but surprise surprise have not received any further communication.

It takes forever to get through to anyone and when you do they are incompetent and don't fully answer questions and are hard to understand.
Its also very difficult to get any adequate answers by email (or get anyone to reply for that matter)

Definitely avoid, it is not worth the hassle

i had to wait for 27 minutes and 48 seconds to speak to an adviser, having received an indication that wait times were 15minutes. once through the adviser (Bennie) was extremely helpful courteous and GENUINELY apologetic for the delay experienced. so 5 stars to her and 1 star for the short staffing.

It was great talking to "Benny" she really is on the ball - answered and met all my points.

Spent a year with oneselect before changing supplier simply due to cost. I am now on hold to them to try and get the £200 that my account was in credit by. Have been on the phone now for over 30 minutes. Phone call answered after 40 minutes. Said money shall be in my account in 5 to 10 days. Fingers crossed.

I have had no end of issues with One Select since joining them 3 months ago.

They are supposed to be supplying me with Electric and Gas, (and have had a statement from them). I have since had a bill from my previous supplier who say they are STILL supplying me with gas, as One Select never applied to take it over...

I have tried on numerous occasions to call them for details, I have to wait an average of 30 minutes EVERY TIME to speak to someone, and they NEVER CALL ME BACK when they say they will...

Very dissatisfied with their service so far.

Electricity supply seems fine...

Easy, clear conversation , helpful advisor. Recommended defo

Live in a small ONE BEDROOM flat and had been paying £54.11 a month for gas and electricity, out of the blue despite being in credit and WITHOUT NOTICE put it up to £125 (exactly, so a figure they pulled out of thin air) and thus far refuse to reply to my emails as I am uncontactable by phone right now.

I have explained to them upteen times, I physically CAN NOT acess my meters and have been understanding until now. Now I can see they do not care.

Next steps Ombudsmen, court.

Edit. And how do I exactly give you that? There is no messaging system on trust pilot and you've not yet replied to a single email I've sent.

ONLY just joined in last month or 2,, and i was told payments £62 odd per month, got a email to tell me now £81 month,, what crap is this,,,????? Need to change companys again,, reason i changed to them was they were only about £6 more a month than i was paying before,, now, it horendous,, dont trust them,., 2 months they took correct amount now want to up it by £18 month, no explanation why????

WHAT I WAS PAYING BEFORE AND USAGE IS TRUE, AS HAVE PROOF,,, sent new reading just to make sure,, know winter bills will be higher,,, but £81 is quite high.

Whilst I had an account to be honest they were fine, they answered my emails and dealt with any queries. Since leaving them the response time to emails is no existent. In fact it was only once I posted a review on here that they did respond to me. I appreciate companies get busy but it really set a poor impression. I can happily say that they have now refunded me the amount extra I had paid... so if you have an issue just persevere...

Extremely concerning behaviour with hikes in direct debits that bear no relationship to usage. I'm trying to get out and get my credit balance back but would be very surprised if this company is still trading in six months.

Update - they've gone under. Hopefully my credit balance comes back through OFGEM.

Thirty minute wait for phone call to be answered, no reply to email or message on messenger, not able to post on facebook page to contact them, overall communication very bad.
Told by previous supplier that opening readings werent transferred, readings on website dissappeared and on transfer estimate readings had to be used which were over exaggerated leaving me to appeal against them and take extra readings. Previous supplier sorted out the problem. Then changed supplier which left OneSelect owing me money which I was told would be in my account within 5 working days but actually took 10. Glad I've moved before anymore problems arose.

First class service apart from the long delay waiting for my call to be ansered

One Select increased my direct debit payment three months before the end of my contract even when it was clear that my bill would end up with a modest overpayment at the existing rate of payment. At the end of the contract I was £124 in credit. Their final bill makes it clear they will not credit the overpayment to the direct debit mandate that they have, which would be simple and convenient, and I must ask for it separately. To date their website 'contact us' is 'down for maintenance' and they do not answer their telephone. So I have now made them an interest free loan and they have blocked any means of me getting my money back. I do not recommend using this company under any circumstances.

THE WORST OF THE WORST DO NOT EVEN TRY TO GO CLOSE TO THEM. THEY DID NOT SWICH ONE OF MY SUPPLY FOR A YEAR. HARIBBLE , BAD, DISAPPOINTING!!!!