Onesourcehomeservice Reviews 2

6-24-25

Since I care about my fellow neighbors, I need to post this review of a not so reliable HVAC company in Colorado Springs. The name of the company of One Source Home Service at 3740 Interpark Drive in the Springs.. Do not do business with this company and here is why.

I originally gave Trey, a technician from One Source Home Service in Colorado Springs. CO, a 5 but now that has gone to a 0. Trey did provide a maintenance service on the AC on 6-16-25 and also a service to clean the blower on the furnace on 6-20-25. But after he left Friday, I went to turn on the AC since it was 101 hot in Pueblo, the AC motor did not come on so my AC was not working. I called and texted Trey. Please note that Saturday it was going to be 103 in Pueblo. Trey said he will get someone over here. No one showed up on Friday, nor Saturday, nor Monday. Today is Thursday 6-26-25. I still have not heard from Trey nor anyone else from One Source. I called One Source to speak to a manager or chief technician to tell them about Trey’s actions but no call back. Please note that I attempted many, many times to have someone call me back. We are in our 70's and 80’s. This is no way to run a company. It does not appear that One Source has the customers interest in mind. The One Source web site states that “We agree to accept responsibility for your complete satisfaction with the materials we use and workmanship we provide.” Well we are not completely satisfied because Trey and One Source, in a sense, deserted us. Not Cool. My reviews of Trey’s work, his workmanship, and One Source will be posted on social media as well as Google Reviews, Angi, and others. As the saying goes, “Karma, I have a list of people you might have missed.” Be Careful with this company.

Incompetent, dishonest, unresponsive. Due to One Source's shoddy business practices, my family is spending Easter morning huddled around electric heaters.

Three days after One Source "serviced" my two-year old furnace, it stopped working entirely. After repeated calls, One Source finally sent another service tech, Josh, and that's when things really got interesting.

Josh first informed me that the previous tech had failed to change the filter, holding up the dirty filter and saying "these f***ing guys." Josh then tried to sell me a duct cleaning for $1,200 dollars, which I declined. I told Josh that while a duct cleaning might be necessary over the long term, it couldn't possibly be the direct cause of my broken furnace. The furnace had worked all winter through those same ducts. I asked him to go back to work, and fix the furnace.

Josh then found a motherboard error, and cited a replacement cost of...you guessed it...$1,200. (Apparently everything at One Source costs $1,200 on a Saturday service call.)

I asked Josh to complete the motherboard replacement, which was covered under my warranty. Josh said that his general manager told him that I would have to pay for this part. I asked to speak to the GM, and Josh gave me her number.

When I called the GM, she did not answer. Instead, she called Josh and loudly reprimanded him over the phone for giving out her number. After the GM hung up, Josh told me that he hated working for One Source, and had put in his two weeks notice.

Josh said that before he could leave, he needed a couple signatures. The first was a statement that I gave him permission to enter my home, which I signed. The second was an agreement to pay a $198 service call fee, which I declined to sign. Josh tried to tell me not to worry about the fee, but I again declined to sign this statement.

After Josh left, I called One Source FOUR TIMES in an effort to get my furnace repaired. Each time, a very nice service representative expressed great empathy for my situation, and told me that someone from One Source would call me back within the hour.

One Source NEVER called.

Based on this experience, here's my advice:
1) DO NOT BUY a furnace from One Source. The service techs are incompetent, (except in upselling duct cleanings) and the company will not honor their warranty.
2) If, like me, you're already stuck with a One Source furnace, READ everything carefully before signing any documents.

One Source is incompetent, dishonest, and unresponsive. Learn from my experience so that your family doesn't end up huddled around an electric heater on Easter Sunday.