Brilliant experience! I ordered quite a few items from this shop and initially had issues with delivery SOLELY because of the awful delivery company DPD. It really wasn’t one stops fault. After speak... See more
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These people know what they are talking about. I shopped around before deciding to use one stop grow shop. They answered every question i asked and tyey are honest they dont try and sell you lots of s... See more
Wow! What great customer service...had to return a light which failed after 18 months, it was covered under manufacturers warranty. Although OSGS could have said its my responsibility to contact manu... See more
Excellent customer service (Amy couldn't have been more helpful). Very impressed with the quality of products and as ever, their prices can't be beat. Overall I'm vey happy with the service and will c... See more
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Company details
Written by the company
The UK's #1 Hydroponic Specialists based in Stoke & Cannock. We offer you the best customer service in the hydroponic industry, leading the line in service and putting our customers first. We stock the biggest range of products in the UK, giving you everything you need to get up and running quickly, providing you with the highest quality products on the market. Need a hand with anything? Get in contact with our customer services department via our "help" button, located at the bottom of our website. Need advice on the products you've purchased? Give us a call! Stoke: 01782 749955 Cannock: 01543 477 677 Customer Services Support Times Monday to Friday: 9:00am - 5pm Saturday: Closed Sunday: Closed Customer Sales Support Times Monday to Saturday: 9:00am - 5pm Sunday: Closed
Contact info
Dewsbury Road, ST4 2TE, Stoke-on-Trent, United Kingdom
- onestopgrowshop.co.uk
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from One Stop Grow Shop
Good morning,
Thank you so much for taking the time to provide us with this 5 star review.
From us all at OSGS have a wonderful day.
Friendly and fantastic service from…
Friendly and fantastic service from keiran, extremely helpful and will definitely use again will recommend to friends and family.
May 20, 2024
Unprompted review
Reply from One Stop Grow Shop
Good morning Sean,
Thank you for leaving this brilliant review!
We are so pleased to hear that you have had the chance to meet Keiran, he is an extremely bubbly, lovely gentleman who loves helping everyone he comes across. He is a huge asset to customer service!
We look forward to seeing you and your friends in the near future! For the meantime happy growing!
There were a few problems with my order…
There were a few problems with my order I had been sent the wrong size item. A very helpful chap called Keiron put this right in minutes. EXELLENT customer care.
May 14, 2024
Unprompted review
Reply from One Stop Grow Shop
Good morning Peter,
Thank you for leaving this exceptional 5* review!
You have certainly made Keiran's day with this lovely review, he is an absolute amazing asset to customer service. Our customer service love helping all customers and amend any issues that may arise. They have customers interests at heart.
We hope to see you again soon!
Great customer support
Great company, never had any problems on their side, customer support is great, especially Beth who got my issue ( with DHL ) sorted immediately
May 17, 2024
Unprompted review
Reply from One Stop Grow Shop
Good morning J,
Thank you for leaving this wonderful 5* review.
We are so pleased that you have had the chance to meet Beth as she is a massive asset to the company. Our customer service is absolutely amazing, they work extremely hard to amend any issues and of course make our customers days with their bubbly personality.
We hope to see you again soon, for the meantime happy growing!
Ordered nematodes
Ordered nematodes, first pack came out of date but was quickly sent another in date wine when I emailed. DHL managed to slightly crush the packaging both times thankfully this was not an issue. Otherwise pretty happy with this
May 13, 2024
Unprompted review
Reply from One Stop Grow Shop
Good morning Hodges,
Thank you for taking time out of your day to leave us this lovely review!
We are so pleased to hear that your issues got resolved quickly, we have a exceptional customer service team who are dedicated to making sure all issues have been resolved in the best way possible for our customers!
We hope to see you again soon, for the meantime happy growing!
Wasn’t happy about a few things
Wasn’t happy about a few things , Kieran from support helped me along the way and straightened things out .
HOWEVER they chose to use DHL as a delivery service and they managed to lose a package and then find it again, but both of my deliveries resulted in ripped open parcels and medium everywhere! All over garden , my hallway where they threw it in ,
I wouldn’t use OSGS again just because of the delivery service they chose to use .
Hats off to Kieran for getting me a small refund but this unfortunately doesn’t cover the medium that I’ve lost . 😡
May 15, 2024
Unprompted review
Reply from One Stop Grow Shop
Good morning, Ryan.
I am so sorry that you had the issues that you have had regarding your order.
We don't like hearing that you have had any problems at all.
A very small percentage of our orders get damaged during transit, but unfortunately, yours was in this small percentage.
I am sorry to hear that you will not be using us again.
If you do decide that you would like to order from us, again, please get in touch with the customer service team and we will do our utmost to provide you with any assistance.
Again, my greatest apologies.
Very helpful staff and First class…
Very helpful staff and First class service indeed ! Well recommended 👌 ( thank you renate ) 😉
May 15, 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon Paul,
Thank you for taking time out of your day to leave our lovely Renate a 5* review!
Renate is a hard working, bubbly woman who loves to make sure that all customers have a lovely experience with us. You have certainly made her day.
We hope to see you again soon!
Perfect arrived in time 10/10 A++++++
May 14, 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon,
Thank you for leaving this wicked 5* review!
We are so pleased to hear that you have had the 10/10 experience from us! We hope to see you again soon to provide you another A+++++ experience!
We hope you have a brilliant day and week!
Mixed Experience
Placed an order for two bags of growing medium. I had an account with the company, but they seem to have lost the details of it, so had to enter name, address etc. again. Had emails to say that the 2 bags had been shipped and delivered. Only 1 bag was in the package. Contacted support. Had response to say the other bag was being shipped separately and was on its way. It duly arrived. I'm rating Renate in support with 5 stars, and the rest of the company with 1 star, hence the average of 3.
May 14, 2024
Unprompted review
Reply from One Stop Grow Shop
Good morning, Chris.
I am so sorry that you had this inconvenience during your delivery.
I am really happy that you felt that you were supported util this was resolved, by me.
All of the team are here, on hand, to help to get over any issues, before, during and after your purchase.
Have a brilliant week, from us all at OSGS.
Excellent service,,communication…
Excellent service,,communication through emails are simply outstanding compared to many companies,,very polite,understanding and helpful..
Thanks again for all your help
May 8, 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon Shofiq,
Thank you for taking time out of your day to leave us this lovely 5* review!
We are pleased to hear that you have received the 5* service which we love to give out to all customers. We make sure that we approach every situation in a polite, understanding manor as we are all human at the end of the day!
We hope to see you again in the future, for the meantime have a brilliant day and week!
Second time ordering online and twice…
Second time ordering online and twice not been happy. Just paid £95 for a Philips 315w cdm bulb and instead received a cheap Chinese copy. No doubt I will have to go through the painful process of getting a refund after paying to send back the wrong item. 😕
May 13, 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon, Mark.
I am sorry that our team picked your order incorrectly.
I can see that you have had a resolution put in place for you, and that you have your correct lamp on its way to you.
I am so sorry for your inconvenience and I am really hopeful that you are happy with the outcome that you have received from us.
We do try our very best to get it right first time for our customers.
From us all at OSGS have a wonderful day.
Great support
Had a problem with 1 item missing however support was quick to respond and sent it out.
May 10, 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon John,
Thank you for leaving us this 4* review!
We are glad to hear that you received brilliant support with your missing product and it got resolved quickly for you. We have a amazing customer service team who are dedicated to making sure all customers have a lovely experience with us.
We hope you have a wonderful day and week!
Excellent Service
Excellent service. The courier caused a delay, but customer services sorted it promptly and to my satisfaction. Thank you.
May 8, 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon,
Thank you for taking time out of your day to leave us this wonderful 5* review!
We are pleased to hear that you have experienced our 5* service which we love to give out to all customers!
We hope you have a lovely day and we hope to see you again soon!
they only sent half my order out and…
they only sent half my order out and said they sent the whole order dont deal with these crooks if a could give you 0 stars i would
April 23, 2024
Unprompted review
Reply from One Stop Grow Shop
Good Afternoon Kevin,
Firstly i would like to offer apologies for any inconvenience caused. I have checked our system and unfortunately i am struggling to find any communication to say that you have suffered an issue.
As a company we strive to offer a positive shopping experience for all, as such we welcome any form of feedback to improve upon where we went wrong.
I have looked into your order and can see on this occasion everything was sent from our side and our courier has part delivered due to internal problems.
We would like the opportunity to rectify this as it is something we could of resolved easily, consider this as an extension for a considerable resolution.
If you would like to discuss, please reach out directly to customer service on - 01782 749955
Kind Regards
James (customer service manager)
Called up and spoke to a chap call…
Called up and spoke to a chap call woody. Absolute lovely jent and his product knowledge was top notch and really helpful when finding the correct tent to purchase.
Keiran.
May 3, 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon,
Thank you for leaving this wonderful 5* review for our lovely Woody.
You have certainly made his day and he is a massive asset to the company with his wide knowledge, bubbly attitude and lovely aura that seeps onto each and every customer he speaks to!
We hope to see you again in the future, I hope you have a great day!
My experience was excellent
My experience was excellent. One Stop Grow Shop huge range of products at competitive prices very happy with service!
April 19, 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon,
Thank you for leaving this lovely 5* review for us, and thank you for the complements on our range of products.
We are so pleased to hear that you have had a brilliant experience with us here at One stop grow shop.
We hope to see you again soon!
Kind Regards
One Stop Grow Shop Customer Service
Messaged one stop with a faulty item
Messaged one stop with a faulty item, rappid response. Beth sent me the item out same day and even calibrated it me. Top service. Thank you love 👌🏽
April 30, 2024
Unprompted review
Reply from One Stop Grow Shop
Good morning Bret,
Thank you for taking time out of your day to leave us this wonderful 5* review!
We are so pleased that you have had the chance to meet Beth in our customer service team, she is a asset to the company and will always do what she can for all customers with her bubbly personality seeping through in every conversation!
We hope to see you again soon, for the meantime happy growing and have a brilliant weekend!
Kind regards,
One Stop Grow Shop.
Customer Service!
Not my first time using OSGS and again…
Not my first time using OSGS and again top rate service, helpful, knowledgeable, great choice, and very competitive pricing, a great experience, Thank you Woody, I would highly recommend OSGS for beginner or more experienced gardeners.
April 16, 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon,
Thank you for leaving us this brilliant 5* review!
We love to read your 5* reviews for us, we are a very dedicated company who love to take care of all our customers and share our knowledge about growing plants.
We are thrilled you had the chance to speak to our incredible Woody, he is an absolutely brilliant asset to the company who has a wide variety of knowledge across all plants and products, he is a walking dictionary! You have certainly made his day leaving this review, so thank you.
We hope you have a lovely day and week. See you again soon!
Excellent Customer Service
Excellent Service from Kieran.
My order could not be fulfilled in the colour I requested so I was contacted and agreed to a different colour at same price ( original colour was on sale). Also received some freebies.
April 11, 2024
Unprompted review
Reply from One Stop Grow Shop
Good afternoon,
Thank you for taking time out of your day to leave us this lovely 5* review!
We are pleased that you got the chance to speak to our brilliant Kieran, him and all of the customer service team love to go above and beyond for all our customers.
We hope you see you again in the near future, for the meantime happy growing!
Very poor communication
Very poor communication
expensive even with good Friday 30% off
Appalling delivery schedule via DHL
April 7, 2024
Unprompted review
Reply from One Stop Grow Shop
Hello,
We deeply regret the communication issues you experienced and apologize for any inconvenience this may have caused.
Providing clear and timely communication is essential to us, and it's disheartening to learn that we fell short of meeting your expectations in this regard.
Your feedback is invaluable, and we're committed to addressing the issues you've raised to prevent similar situations from occurring in the future.
We'd love the opportunity to demonstrate the improvements we're making.
Please reach out to our customer service team directly, and we'll do everything in our power to assist you promptly and effectively.
We are available on - 01782 749955
Once again, we apologize for any frustration caused and appreciate your patience and understanding.
Kind Regards
One Stop Grow Shop
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