I purchased an item on line from this company and after payment they provided a tracking email for my purchase. The item never showed up and I was unable to track the item or get in contact with them... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The product itself ain’t to bad but the customer service is absolutely horrendous trying to sort out a problem has been going on 4 weeks now with no contact number and no reply’s I’m left waiting. Don... See more
The website is sort of deceiving. It appears Australian (.com.au) and mentions free Australian shipping, but in reality it appears they are not more than a Chinese drop-ship company. It would be usefu... See more
Company replied
I have had my Powerbase 3 in 1 charger now for several months. The unit has been used every day since my purchase and there has been no evidence of malfunction or overheating at all. Until recently I... See more
Company replied
Company details
Written by the company
Our Story One Tap Wireless was founded to solve the problem of owning more than one smart device and needing them all to be fully charged - ready for a full day's work. The problem is - the inconvenience of needing multiple chargers on your bedside table or work desk to power your Smartphone, watch, and earbuds. We found that a lot of users often neglected their much-loved devices solely because of the nightmare of charging more than one device at the same time! It was also apparent that people with less precise motor skills find plugging a tiny cable into their everyday device, a bigger task than it ever should be. That's why we decided to launch our first product, the PowerBase 3-in-1 Wireless charger, which has taken the internet by storm over the last year. Our small business now has thousands of customers Australia-wide and we endeavour to release more products that improve our customers experience in their day-to-day actives. Our Vision We truly believe that as we become more and more dependent technology, wireless charging is the future of charging all smart devices. It's simply faster, more convenient, and efficient. We are also everyday users of smart devices, that's why we only offer functional products without sacrificing style, simplicity, look, and feel. Our Company Values 1. Excellent products 2. Excellent customer service 3. Excellent prices As a service provider to thousands of global customers, we uphold a responsibility to ensure that all of our customers are satisfied with their purchases and have a positive shopping experience with us. Our focus creating a happy community backed by our customer first approach to any service we provide. Thank you for visiting One Tap Wireless, we hope you had a pleasant experience!
Contact info
Discovery Street, 6000, Perth, Australia
- customercare@onetapwireless.com.au
- onetapwireless.com.au
1.9
Poor
120 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good products and really easy
Good products and really easy to do business with. Fast delivery too!
October 26, 2022
Unprompted review
Wonderful product and awesome customer…
Wonderful product and awesome customer service 🤩
October 19, 2022
Unprompted review
Great product works well
September 1, 2022
Unprompted review
im very happy with ONETAP Wireless i'ii…
im very happy with ONETAP Wireless i'ii tell all my friends about and thank you ONETAP
September 20, 2022
Unprompted review
Reply from OneTapWireless
Hi there,
Thanks so much for your kind words.
We are so happy to hear you are loving your OneTap Wireless products :)
Received the One Tap Wireless and…
Received the One Tap Wireless and couldn't be happier. Am going on a holiday, will be taking with me.Quality of product is great.Speedy delivery.Highly recommend.
September 19, 2022
Unprompted review
Reply from OneTapWireless
Oh wow, we are thrilled to hear your One Tap Wireless changer arrived super fast!
Thank you so much for your loyal and ongoing support of our
brand - it truly means the world to us!
Received the Power Base and impressed…
Received the Power Base and impressed with the design and quality of the product.
Anyone with a smart phone and watch should have one for the ease of charging and no mess of cables.
The team at OneTap have provided great shipping and product support. Well done.
September 6, 2022
Unprompted review
Reply from OneTapWireless
Thanks so much for the awesome review it means so much! It makes our day to know that you love your PowerBase 😄
Excellent product
Excellent product, nice elegant and most importantly does exactly what it promise to do.
A must-have for any office desk or bedside table.
One wire and all the rest is wire-free.... LOVE IT!!!
August 18, 2022
Unprompted review
Reply from OneTapWireless
Thanks so much for your lovely review!
This brings such a big smile to our faces :)
Your support means the world to us!
Take care,
Kelly
Awesome and so convenient!
Awesome and so convenient!! So sick of loads of wires especially having to remember them all while travelling, this has all in one. Looks neat on the bedside table too!
August 7, 2022
Unprompted review
Reply from OneTapWireless
Hi Nia, This is amazing to hear! Aw, this is so lovely to hear :) We are incredibly grateful for your support.
Great product and excellent service.
August 7, 2022
Unprompted review
Reply from OneTapWireless
Hi Steve,
YAY! This is amazing to hear :) We are so pleased you have been impressed with our service! Thank you for supporting our brand.
*QuadBase 4-in-1 Wireless Charger with…
*QuadBase 4-in-1 Wireless Charger with MagSafe*
Fantastic product! Great to have all my devices charging at the same time.
June 10, 2022
Unprompted review
Reply from OneTapWireless
Hi Saad,
This is wonderful to hear :)
Thanks so much for your kind words and support.
Happy With the MountGo Wireless Car Charger
I've always been impressed with the quality of OneTapwireless products and the MountGo Wireless Car Charging is exception. I have been using this charger for more than a month and it has proven very strong and easy to use. Customer service is just awesome.
June 10, 2022
Unprompted review
Reply from OneTapWireless
Hi Amjad,
Aw, We are thrilled to hear you have had such a wonderful
experience with both our products and our customer
service :) We love hearing from our happy OneTapWireless customers!
Thank you for sharing the MountGo Wireless Car charger experience with others too!
Your love and support for our brand is truly appreciated.
When my son bought me an Apple Watch
When my son bought me an Apple Watch, I hit a point where I had too many apple devices to charge on my nightstand: A watch, a pair of AirPod Pros, and an iPhone. All of them supported wireless charging, so this looked like a great way to replace all those charging cables and wall warts with one compact and elegant solution. The charge pad looks good and doesn't take up much space. I like that the watch is positioned so that its nightstand mode can be used. The fit and finish of the pad is very good- everything fits well. Overall I like this pad and would recommend it to anyone who is looking for something like this.
June 6, 2022
Unprompted review
Reply from OneTapWireless
Hi Tahira,
YAY! This fills us with so much joy!
Thank you so much for your incredible review :)
We are so happy to hear how much you are loving your PowerBase - 3-IN-1 Wireless Charger.
Your support means the world to us!
I look forward to my next purchase.
Thank you OnetapWirless! you guys have outdone yourselves. Honestly proud of you all and wish you the best with the direction you are heading in as a company; Great quality items, the little messages that you include with the items, the follow-ups with discounts.
June 3, 2022
Unprompted review
Reply from OneTapWireless
Hi Misbah,
Oh, this is so amazing to hear! Thank you so much for leaving such a wonderful review :) Your support and kind words mean the world to us! It is incredibly humbling to hear from our happy OneTapWireless customers ❤️
Just bought a 5-in-1 Magnetic Fast…
Just bought a 5-in-1 Magnetic Fast Wireless Charger and find it works better than any I have had before. Will gladly buy from one tap wireless again!
May 31, 2022
Unprompted review
Reply from OneTapWireless
Hi Chris,
Thanks so much for the awesome review it means so much! It makes our day to know that you love your wireless chargers 😌
In Love with this 3 in 1 charger
This is a very handy product. I have it on my desk and can quickly and easily charge my phone, headphones, and watch at the same time. Charges all 3 AT THE SAME TIME easily which is brilliant, literally does what it says and couldnt ask for more. If ur looking for a 3-in-1 wireless Samsung charger then this is the one to go for! This was exactly what I was looking for and workings amazing, surprising a slim design too. Above all their Customer Support team is very responsive
May 22, 2022
Unprompted review
Reply from OneTapWireless
Hi Haris,
Thanks so much for the awesome review it means so much! It makes our day to know that you love your wireless chargers 😌
Excellent customer service
After initial delay of receiving device and then delay in replacing defective device Kelly has been very attentive in sorting out issues. I have confidence in purchasing other products.
May 22, 2022
Unprompted review
Reply from OneTapWireless
Hi Julie,
We appreciate your feedback, thank you!
We are happy to come to a resolution.As you are our dear customer your option about the product matters a lot.
Thank you again for being our valued customer
Easy to use, charges perfectly.
This is my second purchase of the PowerBase - 3-IN-1 Wireless Charger set. powerbases are fantastic. Perfect for you and your partner, we have one on either side of our bed. Fast charging, and easy to use. Have not had an issue with them so far. Highly recommend. Well done onetapwireless
May 13, 2022
Unprompted review
Reply from OneTapWireless
We are so glad to hear that you love your new PowerBase!
Thank you again for being our valued customer
Extremely helpful after sales service
I ordered a 3in1 charger and it didn't arrive. when I contacted the business they were super helpful and gave me a free product for my inconvenience. The girl I spoke to bent over backwards for me which I really appreciated and was very friendly over the phone. They couldn't have been more helpful.
April 28, 2022
Unprompted review
Reply from OneTapWireless
Hi Myra,
Thank you so much for your support - we are so happy to hear you love the wireless charger you have purchased :)
Thank you again for being our valued customer
Perfect charger
3 in one charger has been excellent, no problems at all. Charges fast as well.
April 26, 2022
Unprompted review
Reply from OneTapWireless
Hi Margaret,
Thank you so much for your support - we are so happy to hear you love the wireless charger you have purchased :)
Thank you again for being our valued customer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.