One Utility Bill Reviews 

It has been an excellent experience thus far

Very helpful,explained very thing,it's nice to actually speak to someone when you need help with your bills

Spoke with Ryan Reyanne as we were moving house, was on the phone for literally 15 minites and it was sorted so quickly and easily, everything explained too. Was a very smooth process and it was exactly what we needed in this busy time. Reyanne came across very personable and friendly and got the job done 👍

Amazing customer service!! Really helpful detailed instructions when helping

I received bills from water and electricity company despite having unlimited contract- so I called One Utility, spoke with Liam G who was very kind and helpful; explained that it sometimes happens but they will sort it and I don’t have to worry, just upload the letters.
Liam G. Really put my mind at ease:) I feel that I made a great choice choosing One Utility Bill😊
Thank you guys 😃

Very helpful and friendly.Explained well the package services I’ll be having.A pleasure to speak to.

Absolutely appalled by the customer service. We were told our broadband services would be included in our utility package so we cancelled with another company. Then late Friday night (move in set up for Monday) we were told broadband services were not available for our area. This left us scrambling and because I work from home that would mean no internet for 2 weeks which is a no-go. I work for a Canadian company and work late hours so can’t go to a public space.
I spoke with Erica and was assured we could have a complementary 4G router delivered until our new provider could set up the broadband services.
Monday came and I was then told it would not be delivered until Tuesday
Then it didn’t come Tuesday and I was told it would come on Wednesday.
I missed two important work meetings due to no wifi.
Wednesday came and we got a notification 20 mins before delivery that the router would be delivered
Due to the late notice we were out of the house at the time.
The delivery was then rescheduled for tomorrow with no phone number to call back.

We’ve had no compensation for this at all. We still have our other utilities with this company. They truly do not care about their customers and I would not recommend them to anyone.
Practically in tears and they don’t care or call you back.

Horrible horrible company

Tim was really helpful in reducing my energy bills, he didn’t rush me off the phone and knew all the answers to my questions straight away!

Sadly I had to cancel after just 1 month.

- signed up via Just Move in but it took ages to actually get my package sorted and set up
- According to a different rep I spoke to they put me on the wrong package - also way too high for one person, limited usage. So not even a good deal!
-Never connected with the providers so I kept getting chased constantly for unpaid bills. My credit score went down as a result.
- I’ve had to contact them 7-10 times on calls/email making the process totally redundant
- Communication is patchy, I don’t think their staff are trained consistently due to different advice I receive
- now have to try and figure out what I’ve paid and what I need to pay.

In short, never ever again.

I have been using this service for almost 2 months and have been very impressed with the service I've received. The staff go out of their way to help customers. I needed to change my payment date today due to illness. I was worried this would be a complicated process or I would not be able to. I spoke to Liam G over the phone and he couldn't have been more helpful. He reassured me that he could easily change the date and indeed I could see on my online account that he did immediately. First-class customer service!

There were some discrepancies and confusion about my payments, end of tenancy date and closure of account. This caused unnecessary fees to arise but Tim M was an absolute genius in helping resolve this, made changes and offering me discounts on my packages. Tim showed empathy and great customer service and support to resolving the problem.

The customer service team is amazing! Just had to reschedule an appointment after an email mix-up, and Morgen was a huge help in getting everything sorted smoothly!

Customer service was superb. Nice polite and understanding. Big credit to James@OUB

Fantastic service from Dozie. A real joy for me to experience first-class customer care.

Dan M was super helpful. All the folks usually are helpful on the call but they never seem to send the required info out by email. I always have to call back.

Today Dan helped me clarify things. I was unhappy when I called but Dan’s helpful and caring attitude made that go away almost instantly.

Thanks Dan!

Professional, friendly and helpful.

I have just moved home and was contacted by jack at one utility bill. He was friendly, helpful and made everything stress free when it came to getting my utility bills organised. Very grateful for his manner and his help. Very positive experience

Wonderfully positive and extremely helpful staff who are so happy to help. So good to not worry about all my utility bills that are taken care of all under the OneUtility ‘umbrella’.

DO NOT USE THIS SERVICE!! I moved into a shared house, this company had already been selected to be our provider. After being in the property 6 months I moved to permanent accommodation.
I checked how to get out of the contract. I contacted the company with a notice period. The two other shared tenants were happy for me to move on and aware they had to pick up my share of the bills once I left. The landlord also let me out of the tenancy contract. I forgot to cancel my DD and the company took the next months payment. I contacted them and they said I was not out the contract. I explained I had done everything they say I need to do on the contract. For a few months they were sending me emails saying I am not out the contract. I have had approximately 7/8 different people respond to my emails. After 2 months they said my landlord had to send them confirmation I was no longer a tenant, which he did. They said he did not have headed company notepaper. I explained he was not a company he just rented one house. They said I had to get the landlord to send a new tenancy agreement for the new tenants. By now I had left the property 3 months, the landlord is someone I know personally and he knows the other 2 tenants personally, he did not do a new contract for them after I left.
I got the 2 tenants to confirm they were aware they had to pick up the bill after I left. Still not good enough.
Six months later after not hearing from them for 2 months they are threatening legal action. I keep telling them I want to make a complaint and I want their complaint procedure sent to me, they never give this me, which is my right.
I am being harassed by them, they have admitted they lost the information from the landlord, which another person said they were not accepting.
They are a different person every time.
This company’s complaint procedure seems to be no existent, do not use.
Having separate utility bills is much easier and I would recommend Octopus for your energy, their customer service is great.

Everything was made so easy . Callum was great 👍