One World Travels UK Reviews 547

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach, making the booking process smooth and stress-free. Many people highlighted the excellent customer service, noting prompt responses and agents going above and beyond to find fantastic deals and tailor holidays to individual needs. Consumers frequently mentioned having amazing holiday experiences, with all arrangements, from flights to excursions, being efficiently handled. However, some customers also noted issues with their bookings and customer service. A few people experienced problems with tour arrangements and refund processes. There were also instances where booking details were changed, prices were adjusted, and refunds took an extended period to process, leading to concerns about transparency.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Holidays

Clients share positive opinions on holidays, with many expressing satisfaction with the booking process and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of agents who... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and efficiency of making... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness, professionalism, and... See more

Based on these reviews

Rated 5 out of 5 stars

Communication has been brilliant from start to finish. Ive never booked with any other company than Tui I havent been on my holiday yet but everything's been sent over in plenty of time and Martin W... See more

Rated 5 out of 5 stars

Myself and my husband booked a 3 night break to krakow through jorden parker at one world travel uk.he arranged everything from flights,tranfers,hotel,excursion.he was very efficient and everything wa... See more

Rated 5 out of 5 stars

Just want to say a big thankyou to Peter Kennedy from OWT for arranging our amazing holiday to Thailand. He was helpful patient and kind throughout! He answered all my questions promptly although I m... See more

Rated 5 out of 5 stars

I spoke with Jordan Parker and he came across a very Professional agent who went above and beyond in checking out dates and venues. Hotels and flights from Belfast. Customer service was 10/10 and I w... See more


Company details

  1. Travel Agency
  2. Tour Agency
  3. Tour Operator
  4. Tourist Information Center
  5. Travel Aggregator

Written by the company

At Oneworldtravel UK, we don’t just plan vacations—we design extraordinary experiences that inspire, delight, and stay with you for a lifetime. Whether it’s uncovering hidden gems, indulging in luxury escapes, or embarking on life-enriching adventures, we tailor every detail to turn your travel dreams into reality. Let us take the stress out of planning so you can focus on what truly matters: creating memories that last forever. Proudly part of OWT Group Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

547 reviews

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Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I'd like to highlight the excellent…

I'd like to highlight the excellent response to my message. Jordan Parker, a specialist, contacted me very quickly and provided all the information I needed. They are very attentive and responsive to their clients, taking all their requests into account. I highly recommend them; they offer excellent consultation and excellent staff.

April 16, 2026
Unprompted review
Rated 4 out of 5 stars

It has been a pleasure to book our…

It has been a pleasure to book our holiday through kingston at one world travel. Flights and accommodation was booked for us. He was patient as it took a while to get a hotel booked that we liked but it was no problem for him. Worked with me till 00:30am.
And everything sent over in a timely manner.
Thank you

April 15, 2026
Unprompted review
Rated 4 out of 5 stars

Ruby Elliott was very professional and…

Ruby Elliott was very professional and found the best deal she could offer. Unfortunately the dates didn't work out for me so I will be checking to see what other times would work out and would surely prefer to get bacm in touch with her to sort out my holiday package.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been dealing with Jordan Parker…

I’ve been dealing with Jordan Parker for the past 6 months arranging a family trip to Disney land. He’s been very helpful in every question I’ve asked. Always polite, nothing has been to much trouble. I will definitely book another holiday through Jordan as he’s amazing at his job.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I recently booked a holiday to disney…

I recently booked a holiday to disney Paris. As it is my first time I had alot of questions. Jordan Parker has been fantastic to deal with answered all my queries and has been very professional and reassuring. Highly recommend 👌

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Martin Wolfe has been amazing in his…

Martin Wolfe has been amazing in his dealings with me and my son.

Understood our needs and dates and made good and appropriate suggestions. Excellent.

I let the side down because dog Kennel Cough jab is out of date and can’t get it done in time - this time.

We’ll be back Martin.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Jordon Parker was most helpful with excellent people skills, very polite & respecful. Nothing was too much trouble.
Jordon helped me explore my iptions & provided me with information to all my questions.
Much appreciation.
A. Mitchell

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service! Adriian Close handled multiple international and domestic flights in a very short time with incredible efficiency. Super attentive and quick to respond—highly recommended.

March 27, 2026
Unprompted review

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