OnFlooring Reviews 517

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I placed an order of 18 boxes of laminate planks. The ordering process was easy, and my shipment expectations were managed well. Three of the boxes on the delivered pallet were damaged. I contacted c... See more

Rated 5 out of 5 stars

Ordered slimtrim and it matched my Coretec floors perfectly!!! The product was also much more affordable than what I could order locally!

Rated 5 out of 5 stars

Exact product in stock, shipped fast, and at a reasonable price. Packaging was also great for a large and breakable transition strip (8 feet by 2 inches). Arrived in perfect condition. Good email c... See more

Rated 5 out of 5 stars

Unfortunately there was a serious breach in the company…. I understand completely. I felt so fortunate the small delivery truck made it to me ! The delivery man was so helpful! I love the flooring,... See more

Company details

  1. Flooring Store

Written by the company

Since 2012, OnFlooring makes online flooring shopping easy & honest. Premium floating floors from Mohawk, Forbo, Pergo + more trusted brands. No high-pressure sales, just competitive prices with automatic volume discounts. DIY-friendly click-together flooring with Uniclic system. Nationwide delivery via advanced logistics. AccuQuote cart includes all project essentials: flooring, underlayment, transitions & accessories in one streamlined purchase. Plus we offer over 30,000 transition molding strips and trims that are custom-made and precisely color-coordinated to match most major flooring brands, such as Karndean, Mannington, Armstrong, Mohawk, Shaw, COREtec, Happy Feet, Forbo, Southwind, and more. Our trim selection includes end caps, t-moldings, stair noses, treads, and returns, quarter rounds, reducers, and multi-function options.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

517 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Extremely happy!

I placed my order on April 28th, a Thursday, and received my order today, May 2nd. Super fast shipping. Everything is perfect and the only place I have found that still has the transition pieces for my flooring. Extremely happy!

May 3, 2022
Unprompted review
Rated 1 out of 5 stars

Do not purchase from this vendor

Do not purchase from this vendor.
Horrible customer service.
Stay away.

Thanks for your reply. This review is for your company. And based on your reply, this is another reason consumers need to stay far away from you and your company.

Thanks.

April 7, 2022
OnFlooring logo

Reply from OnFlooring

You purchased 6 × Quarter Round for the flooring “Shaw Paramount Amber Oak 509SA 00820” on 2/24/22, the items shipped on 2/25/22 via FEDEX and you received them on 3/3/22. Perhaps this is intended for your flooring vendor? We do not sell this flooring, only the transition strips.

Rated 5 out of 5 stars

Happy customer

Happy with their products and the fact that shipping timelines are accurate. The threshold trim we bought took about a month to arrive, and while OnFlooring wasn't able to get me any updates on that because it was the manufacturer's shipping estimate, it did arrive in the timeframe originally given to me.

If you want things quicker, order a month earlier. :)

February 22, 2022
Rated 5 out of 5 stars

Thanks

Thanks! Called me to tell me what I ordered will not work with what I want to do. Y'all have some great people working there apparently! Much appreciated.
Tom Russell NC

February 11, 2022
Unprompted review
Rated 1 out of 5 stars

Purchased 11/28 it is now 1/13 and my…

Purchased 11/28 it is now 1/13 and my order is still processing when it said it would be delivered by 12/20-1/3

January 13, 2022
OnFlooring logo

Reply from OnFlooring

Hi Jeremy,

We apologize for the lengthy backorder on your 1 transition strip. We did email you on 12/21 to inform you of a further delay with your order until about January 14. Like most of the building materials industry, the transition molding factory is experiencing long production delays due to supply chain disruptions, Covid related labor shortages and an unexpected plant shutdown from 12/23 - 1/4 . The factory is working feverishly to work down the backlog of orders but it is taking longer than anticipated. Your order has already been flagged and we requested that it go into a priority queue given its age. However, it does not look like it will ship by January 14. We can cancel your order if you wish. Please contact us here to do so: https://onflooring.com/contact.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Ordered 70 boxes of hard-to-get flooring. I appreciate that the sales rep did not sugarcoat the long, manufacturer's wait time. It came exactly when he said it would. Pickup was easy and smooth. Price was the best I could find. Would definitely buy from yall again.

January 6, 2022
Rated 5 out of 5 stars

Quick delivery

Quick delivery. Excellent, helpful customer service when I called to inquire about shipment timeframe. Would highly recommend.

January 1, 2022
Rated 5 out of 5 stars

Plank flooring

I was hesitant to order planks online, but everything went just as expected. The staff was very responsive in answering questions about the product and shipping process, and everything arrived in good condition at a reduced price compared to local stores. Thank you!

December 20, 2021

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