Onitsuka Tiger Reviews 171

Can't even buy them. Card rejected twice, klarna doesnt work, credit card doesn't work. Reading others reviews it seems like the luck was on my side as these people can't even run a website or app to process payments. On top of that almost always the trainer you will want will be out of stock or no normal sizes available.

Do not buy these kill bill trainers very weak suede has come off in places in 1 wear in 2 weeks never been worn just once indoors 2 hrs customer service refuse exchange and refund now taking the to court and reversing payment consumer act 2015 they are so bad customer service and selling fake shoes or very badly made for the price £150 this company is going bust.

There is no customer service to contact. I received my shoes on March 26th & was told on April 7th that the return window had closed. I recall a 30 day window to return. Nice shoes but only buy on Amazon where you can exchange for a different size.

The sizes were completely off, I ordered a pair of 66s size 11 which I am in pretty much every shoe I own. But that's no problem my low review is not for that, is for the fact that I HAVE TO pay almost 40 bucks, 38.50 to be exact to return a shoe that didn't fit me. Terrible experience.

I should have read the reviews before purchasing anything from their website. I ordered shoes for myself and toddler. Due to the total amount, shipping was free. However, both my and my toddlers shoes fit us too small. I had to return and paid over $100 in return shipping. I reached out to customer support and for 2-3 weeks they said they were looking into it all to tell me that they would not cover the return. I really wanted to buy the correct size for my toddler and I but cannot do so again after this horrible experience. What a horrible company. Save your money their shoes run small.

Really wish I would have read these reviews before ordering….. have to return a pair that didn’t quite fit… countless forms to complete and what seems like and she to process. I’ll give them a short time to sort before I get my card issuer involved.

Really bad customer experience and customer service. Bought the Mexico 66 SD and had them for less than 2 weeks and the front side of the shoes started peeling off. Wrote to the customer service email more than a week ago and Im still waiting for a real answer or solution. Called the call center and the girl was a little bit rude and didn't help at all. LOVED the shoes hated the customer service

I bought a pair of shoes from the regent street branch and after wearing them for two times developed very bad pain in my back and legs. I wrote to their customer services and they refused to help me and asked me to go direct to the store. The store asked me to bring into the shop so they can inspect it. Even though I took them there and explained how it caused me pain and under the consumer rights Act they are not fit for purpose, they refused to do anything about it. I am so disappointed that I bought these shoes, that’s £150 down the drain and I am never going to wear them again. Really disappointed and annoyed.

appalled- ordered and paid for item on 2nd Dec- 3 months later- still trying to get customer service to sort the problem out.

No delivery- 4 phone calls - no updates. They give carrier 10days to reply about missing product. As a customer I’m in the middle as no refund yet either. It is not a cheap product. Very disappointing.

Although at the higher price range, Onitsuka are the most stylish and comfortable shoes I own. Great colour ways. I have worn the Serrano style for many years now and will continue for many more.

Very bad service. 30 days the logo faded and I was not given claim. rather buy copy than buying a new one for so expensive

Great customer service. They responded to my email within a business day. Helped me with my return.

Very poor quality and non existent Customer service its seems

Bought a pair of delegation ex last year and within a month of virtually no wear , twice at most - the tongue was coming apart from main part of interior on one trainer.

Outwith 30 day return window so emailed customer services , no reply, tried again a few weeks later and absolutely no response received.

Website advises even although they are faulty I am outwith return window.

Really disappointed with my Onitsuka Tiger order. The sizing was completely misleading — the website says unisex, so I followed that guide, but both pairs I ordered were way too small. Turns out I should have followed women’s sizing. Now I have to return them and pay for postage, even though it’s not my fault.

The ordering experience was frustrating too: the site was slow, and my Amex didn’t work, so I had to try multiple cards. To make it worse, the card I used has since been closed, and I now have to sort out the refund to a different card.

Honestly, the whole process was unpleasant and stressful. I wish the website provided clearer sizing guidance and better online ordering support.

The shoes ate ugly in person although very cute online. The customer service is extremely difficult to maneuver. If you need to return anything, they charge for a DHL label, you can not purchase your own. They do not offer customer service for returns; only issues with purchases. It is ONLY from there that you can contact a person for assistance. No phone number. I purchased shoes 1/4/26 returned them on 1/7, DHL shows the return was delivered 1/14 and I'm still waiting for a refund. Please don't buy from here.

I contacted the customer service for a faulty pair I used for only 5 months asking for a repair/exchange/commercial gesture. They stopped replying after a few mail exchanges saying they would come back to me shortly. It’s been two months since.

Very useless and the communication was the worse

Another scammer selling fake Onirsuka shoes. I cant believe they are still in.business.. how is this even possible..

Global E the delivery company are a disaster to use, product size has changed and subsequent size 10 now differs as is too small compared to the previous 5 pairs of size 10 Onitsuka I have purchased, and now to return the shoes, I will lose 35% of the cost I paid. unless i receive a favourable outcome, I shall no longer be purchasing Onitsuka Tiger for myself and my family

Ive returned a product on the 4th of December. It is the 8th of January. I’ve talked to the contact centre several times and had a chat couple of times as well. I was told that there was a delay with UPS and then they have two warehouses and it wasn’t moved to the next one. If I didn’t call probably it would never have been. No updates and no communication at all and I still haven’t received my refund.