Online CigarsReviews 

Overall happy with experience despite some problems. They could make some improvements in terms of response to questions/issues. I would order again.

Perfect cigars and fast delivery 🚚🤗💎🍀❄️☃️. Thank you ☺️

Great selection, great prices and fantastic customer service. My order landed in less than a week and couldn't be happier with quality of products and service. All went well packaged with humidity control. 5* +++
Highly recommended

Beware. Online-cigars will ONLY ship Cubans to US without bands and boxes. Great way to not get what you pay for.

I've bought quite a lot from Online Cigars and in general the service has been very good.

Recently I placed two orders which they were unable to fulfil, due to some sort of glitch that placed an additional 1500 or so stock lines on the site. Mistakes happen and this was no big deal - I was offered the option of store credit or a card refund and opted for the latter, but from this point onward matters deteriorated.

Refunds were finally received over two weeks after the orders were placed and required some coaxing via email. To add insult to injury the card transaction fees have not been refunded, which I find wholly unacceptable in a situation that was entirely of the company's own making.

I will certainly continue to buy from Online Cigars as their pricing is favourable, but payments will continue to be via methods offering a significant level of protection and certainly not by bank transfer which is the only means of avoiding the recently introduced card transaction fees.

This has the been first occasion on which I had a noteworthy issue and it is disappointing to experience such a poor approach to customer services.

I have always some problems with parcel but Reachel do sorting for me everything makes me happy
Thank you to you Reachel 🥰🥰🥰🥰

I have ordered twice now from online cigars in 2025. My first order was Flor De Oliva box of 25 and really firm cigars so no draw from them. I then ordered AJ Fernandez Cameroon Gordo and same issues, really poor draw and little smoke output. I store my cigars in a humidor with a hygrometer at 20C and 65RH. I have Boveda packs in and they are in a dark room closet. I advised Onlin Cigars and they said store for two months in humidor till they are in good quality, which I have but still the same issue. Poor Quality cigars. I wonder if they are getting old stock from suppliers.

I received the box of cigars approximately two weeks after the order. Very efficient with delivery and condition of the cigars. So I placed a second order within a few days after receiving my first order.
Thank you.

great people great cigars and great management who understands customer requirements.

Never received the cigars. Have no idea where they are

Should be more clear with added custom tax all thow not your fault as you can’t tell how much will be added

Always deliver what we order. It will be great if can provide more discount for customer like me that order once a month

Ordered and delivered to east coast of USA in 8 days. You really can't get better than that in these times. Cigars arrived exactly as expected.

Thank You!

Package appears to be confiscated

I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect.

I reached out to the team, and James responded quickly and professionally—he refunded both the cigars and the customs fees without any hassle. That kind of customer service really stands out.

I placed another order soon after, and just like all my previous purchases, the cigars arrived perfectly packaged and in excellent condition.

Sometimes things don’t go perfectly, but what matters is how a company handles it, and this team always goes above and beyond to make things right.

That’s why I keep coming back!

Thanks

Great product, packaging and fast delivery. Class all around.

fast delivery and trustworthy

Double charged my order onto my credit card. Company response was not their fault… nonsense!! Furthermore, my Order was for a gift to a friend.. when ordered I was concerned about delivery to US and asked about that. I was told by customer service that they never have a problem with customs, so do not worry. Long story short.. since my order had not arrived in the time company said it would be (which would have been in time for me to give the gift), I checked tracking and saw that customs had tried to reach the company, couldn’t and abandoned the order. So obviously the order was not being delivered to me! I asked for a refund. Company didn’t do it. I had to file a dispute with Mastercard. I Keep receiving email from company with excuses why this is unusual… now months after I placed the order. When placed this order, I needed it for a gift .. that time has passed. I purchased an alternative gift. This company should do the right thing .. not dispute my request made to Mastercard to delete this charge made to my account!!!

I didn’t get the order

I have not received my cigars yet so there’s basically nothing to review once I receive my cigars. I will send you a better review.