Kitco Metals Inc. Reviews 7,288

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the excellent customer service, highlighting the helpfulness and kindness of representatives who provide clear explanations and guidance. People appreciate the efficient and easy transaction process, with many noting the quick and safe completion of purchases. The quality of the products, such as coins, is frequently mentioned as gorgeous and in excellent condition, often arriving quickly and well-packaged. Reviewers also find the prices to be very reasonable and the online platform user-friendly. However, some customers also noted significant issues with payment delays, with many reporting that they did not receive their funds for weeks or even months after selling their metals. There were also complaints about a lack of communication and inconsistent information from customer service regarding payment status and processing times. Some people experienced problems with the verification process and unexpected fees for wire transfers, leading to frustration and a feeling of being penalized.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with many experiencing significant delays and issues... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting positive... See more

Service

Users describe ambiguous interactions with service, with many customers reporting positive experiences,... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising the beauty and excellent condition... See more

Price

Customers consistently note ambiguous experiences with price, with some finding prices extremely reasonable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice that Kitco provides free shipping to them. They answer their correspondence in 24h. Takes about 28 calendar days to process sales to them right now - AI advises not to lock in price but let Kitco... See more

Company replied

Rated 5 out of 5 stars

There was a bit of an unusual delay in delivery after the funds were ACH-taken from my account, but after a call, you placed the coin into the UPS system right away. These glitches happen. Anyway,... See more

Company replied

Rated 5 out of 5 stars

Updating below review. Sebastian was able to provide a prompt response to my below concern, and was able to be there every step of the way as I shipped my Metals. Looking forward to doing continued... See more

Company replied

Rated 5 out of 5 stars

Was on the phone with Carlos and could not be happier the way Carlos guided me through all the hoops needed to complete my concern. This phone call was absolutely flawless. Thank you Carlos.

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Financial Consultant

Written by the company

Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Carlos was very helpful with the…

Carlos was very helpful with the transaction…quick, easy and fair. Thank you

October 21, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for taking the time to share your experience, Paul. It’s great to hear that Carlos made your transaction quick, easy, and fair. We appreciate your kind words and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Keep up the Good work!

I got all that I needed for the my upcoming celebration.

October 20, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for your kind words, David! We're thrilled to hear that you found everything you needed for your upcoming celebration.

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent

October 17, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

We appreciate the great review, Rad. We're happy to hear that you experienced excellent customer service.

Rated 5 out of 5 stars

3rd transaction & my expectations were…

3rd transaction & my expectations were met. “3rd times the charm”.

October 18, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for your continued trust in us, John. We're thrilled to hear that your third transaction met your expectations.

Rated 1 out of 5 stars
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for sharing your feedback, Robert. We apologize for the difficulties you encountered during your login attempts. We're glad our agent could assist you and that you successfully accessed your account. We appreciate your patience and are here to support you whenever you need us.

Rated 5 out of 5 stars

The help we got when calling

The help we got when calling. The advisor was knowledgeable & because this is our first time purchasing silver we weren’t quite sure how to do it. Very professional, confirmation emails.

October 15, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for your feedback, Alan. We're happy to hear that our team member was knowledgeable and provided the guidance you needed for your first silver purchase. It's great to know that you found the process professional and the confirmation emails helpful.

Rated 5 out of 5 stars

I talked to several different people as…

I talked to several different people as I really needed to understand what my payment options were. It took considerable effort for each of them to assist me. I must say all of them were fantastic. So much time and effort taken by them. It is much appreciated. In the end I was able to choose the best option and make a great purchase. Thank you for providing exceptional people to assist me. I keep returning to Kitco because of them and the focus of the company itself.

October 17, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for sharing your experience with our team, Edwin. We're thrilled to hear that each member you spoke with was fantastic. It's great to know that their guidance helped you choose the best payment option for your needs, leading to a great purchase. We appreciate your continued trust in Kitco and we look forward to serving you again!

Rated 5 out of 5 stars

Easy Peasy

Easy, good instructions.

October 17, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

We appreciate the fantastic review and five-star rating, Candace.

Rated 5 out of 5 stars

Gentleman was helpful

Gentleman was helpful, professional, and brought our transaction to a mutually satisfactory conclusion.

October 17, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for your feedback, Gary. We're glad to hear that our team member was helpful and professional, and that your transaction concluded to your satisfaction

Rated 3 out of 5 stars

Margin taken by Kitco is way too much

Margin taken by Kitco is way too much. Check your competition. I'm a long standing customer of Kitco and keep old habits, but that can change. Other than that, the rep. Was polite but that is mistaken for good service. Polite is a given and should not be a business metrix. Performance is the metrix. On that subject, you need to reinstate the "walk-in" possibility at your Montreal office. Yes, Yes, we know... Covid, but that is now over and done. Give a real personal service; which is best exemplified by being there in person! When I promoted kitco in the past, people would be surprised to know that there is a place in Montreal where you can just walk in and buy/sell precious metals. Many of these people opened account with Kitco and transact. I now never recommend Kitco because its to much of a foreign concept for most to not see and touch the metal. Your loss.

October 17, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for sharing your thoughts and for trusting Kitco over the years. We're sorry that our service options didn’t quite meet your expectations, and we understand how important it is to offer the kind of service you’re used to. We hope our recent conversation helped clear things up and provided some options that work better for you.
We’re always looking for ways to improve, and we’ll keep focusing on offering the personal interactions you value, especially at our Montreal office. Your feedback really helps, and we look forward to serving you even better in the future. Thanks again for reaching out!

Rated 5 out of 5 stars

You’re my go to place for precious metals, thanks!

Seamless and being able to use PayPal for my purchases is fantastic!

October 17, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for choosing us as your go-to source for precious metals, Eddie! We're thrilled to hear that you appreciate the seamless experience and the convenience of using PayPal for your purchases.

Rated 5 out of 5 stars

Website Easy

Website Easy, Many Products to choose from, Easy to order and check out and secure. Shipments are packaged discreetly and well bound to the highest level.
Items received were Exactly what was promised. I will be loyal to Kitco.

October 16, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for your positive review, Louis. We're glad you found our website user-friendly and our product range diverse. It's great to hear that your items arrived as promised and met your expectations. We appreciate your loyalty to Kitco and look forward to your next visit!

Rated 5 out of 5 stars

Your rep was able to explain all of the…

Your rep was able to explain all of the questions I had for this complex transaction.

October 16, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for sharing your experience, Robert. It’s great to hear that our representative was able to answer all your questions and guide you through the complex transaction.

Rated 4 out of 5 stars

The staff was polite

The staff was polite, patient and resolved issues well.

October 8, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for your feedback, Jorge. We're happy to hear that our staff was polite, patient, and effective in resolving issues.

Rated 5 out of 5 stars

My review on October 15

My review on October 15, 2024
I talked to three different people. They were all helpful.
I lost Alese one time and called back and got returned to her. Got the transaction completed with assistance of manager.

October 15, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for sharing your experience from October 15, 2024, Rebecca. We're glad to hear that our team was helpful and that you were able to reconnect with Alese to successfully complete your transaction.

Rated 5 out of 5 stars

From start to finish what I order went…

From start to finish what I order went threw great. Kitco explains very well how and what I need to do to make my purchase. It arrived quite fast.. Great job...

October 12, 2024
Kitco Metals Inc. logo

Reply from Kitco Metals Inc.

Thank you for sharing your experience, Luann. We're thrilled to hear that everything from start to finish went smoothly and that you found our guidance clear and helpful. It's great to know your order arrived quickly.

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