Nice that Kitco provides free shipping to them. They answer their correspondence in 24h. Takes about 28 calendar days to process sales to them right now - AI advises not to lock in price but let Kitco... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a bit of an unusual delay in delivery after the funds were ACH-taken from my account, but after a call, you placed the coin into the UPS system right away. These glitches happen. Anyway,... See more
Company replied
Updating below review. Sebastian was able to provide a prompt response to my below concern, and was able to be there every step of the way as I shipped my Metals. Looking forward to doing continued... See more
Company replied
Was on the phone with Carlos and could not be happier the way Carlos guided me through all the hoops needed to complete my concern. This phone call was absolutely flawless. Thank you Carlos.
Company replied
Company details
Written by the company
Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:
Contact info
620 Cathcart Suite 900, H3B 1M1, Montreal, Canada
- 1-877-775-4826
- info@kitco.com
- online.kitco.com
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carlos was very helpful with the…
Carlos was very helpful with the transaction…quick, easy and fair. Thank you
October 21, 2024
Reply from Kitco Metals Inc.
Thank you for taking the time to share your experience, Paul. It’s great to hear that Carlos made your transaction quick, easy, and fair. We appreciate your kind words and look forward to assisting you again in the future!
Reply from Kitco Metals Inc.
We appreciate the five-star rating, Franco.
very nice and helpful lady on the phone
October 21, 2024
Reply from Kitco Metals Inc.
Thank you for your positive review, Tom. We're pleased to hear that the service you received over the phone was both nice and helpful.
Reply from Kitco Metals Inc.
Thank you for your kind words, David! We're thrilled to hear that you found everything you needed for your upcoming celebration.
Reply from Kitco Metals Inc.
We appreciate the great review, Rad. We're happy to hear that you experienced excellent customer service.
3rd transaction & my expectations were…
3rd transaction & my expectations were met. “3rd times the charm”.
October 18, 2024
Reply from Kitco Metals Inc.
Thank you for your continued trust in us, John. We're thrilled to hear that your third transaction met your expectations.
Login on site didn't work
October 18, 2024
Reply from Kitco Metals Inc.
Thank you for sharing your feedback, Robert. We apologize for the difficulties you encountered during your login attempts. We're glad our agent could assist you and that you successfully accessed your account. We appreciate your patience and are here to support you whenever you need us.
The help we got when calling
The help we got when calling. The advisor was knowledgeable & because this is our first time purchasing silver we weren’t quite sure how to do it. Very professional, confirmation emails.
October 15, 2024
Reply from Kitco Metals Inc.
Thank you for your feedback, Alan. We're happy to hear that our team member was knowledgeable and provided the guidance you needed for your first silver purchase. It's great to know that you found the process professional and the confirmation emails helpful.
I talked to several different people as…
I talked to several different people as I really needed to understand what my payment options were. It took considerable effort for each of them to assist me. I must say all of them were fantastic. So much time and effort taken by them. It is much appreciated. In the end I was able to choose the best option and make a great purchase. Thank you for providing exceptional people to assist me. I keep returning to Kitco because of them and the focus of the company itself.
October 17, 2024
Reply from Kitco Metals Inc.
Thank you for sharing your experience with our team, Edwin. We're thrilled to hear that each member you spoke with was fantastic. It's great to know that their guidance helped you choose the best payment option for your needs, leading to a great purchase. We appreciate your continued trust in Kitco and we look forward to serving you again!
Reply from Kitco Metals Inc.
We appreciate the fantastic review and five-star rating, Candace.
Gentleman was helpful
Gentleman was helpful, professional, and brought our transaction to a mutually satisfactory conclusion.
October 17, 2024
Reply from Kitco Metals Inc.
Thank you for your feedback, Gary. We're glad to hear that our team member was helpful and professional, and that your transaction concluded to your satisfaction
Margin taken by Kitco is way too much
Margin taken by Kitco is way too much. Check your competition. I'm a long standing customer of Kitco and keep old habits, but that can change. Other than that, the rep. Was polite but that is mistaken for good service. Polite is a given and should not be a business metrix. Performance is the metrix. On that subject, you need to reinstate the "walk-in" possibility at your Montreal office. Yes, Yes, we know... Covid, but that is now over and done. Give a real personal service; which is best exemplified by being there in person! When I promoted kitco in the past, people would be surprised to know that there is a place in Montreal where you can just walk in and buy/sell precious metals. Many of these people opened account with Kitco and transact. I now never recommend Kitco because its to much of a foreign concept for most to not see and touch the metal. Your loss.
October 17, 2024
Reply from Kitco Metals Inc.
Thank you for sharing your thoughts and for trusting Kitco over the years. We're sorry that our service options didn’t quite meet your expectations, and we understand how important it is to offer the kind of service you’re used to. We hope our recent conversation helped clear things up and provided some options that work better for you.
We’re always looking for ways to improve, and we’ll keep focusing on offering the personal interactions you value, especially at our Montreal office. Your feedback really helps, and we look forward to serving you even better in the future. Thanks again for reaching out!
You’re my go to place for precious metals, thanks!
Seamless and being able to use PayPal for my purchases is fantastic!
October 17, 2024
Reply from Kitco Metals Inc.
Thank you for choosing us as your go-to source for precious metals, Eddie! We're thrilled to hear that you appreciate the seamless experience and the convenience of using PayPal for your purchases.
Website Easy
Website Easy, Many Products to choose from, Easy to order and check out and secure. Shipments are packaged discreetly and well bound to the highest level.
Items received were Exactly what was promised. I will be loyal to Kitco.
October 16, 2024
Reply from Kitco Metals Inc.
Thank you for your positive review, Louis. We're glad you found our website user-friendly and our product range diverse. It's great to hear that your items arrived as promised and met your expectations. We appreciate your loyalty to Kitco and look forward to your next visit!
Your rep was able to explain all of the…
Your rep was able to explain all of the questions I had for this complex transaction.
October 16, 2024
Reply from Kitco Metals Inc.
Thank you for sharing your experience, Robert. It’s great to hear that our representative was able to answer all your questions and guide you through the complex transaction.
Reply from Kitco Metals Inc.
Thank you for your feedback, Jorge. We're happy to hear that our staff was polite, patient, and effective in resolving issues.
My review on October 15
My review on October 15, 2024
I talked to three different people. They were all helpful.
I lost Alese one time and called back and got returned to her. Got the transaction completed with assistance of manager.
October 15, 2024
Reply from Kitco Metals Inc.
Thank you for sharing your experience from October 15, 2024, Rebecca. We're glad to hear that our team was helpful and that you were able to reconnect with Alese to successfully complete your transaction.
fast answer phone great help
October 15, 2024
Reply from Kitco Metals Inc.
Thank you for the fantastic review, Rodney.
Reply from Kitco Metals Inc.
We appreciate the five-star review, Ashwin!
From start to finish what I order went…
From start to finish what I order went threw great. Kitco explains very well how and what I need to do to make my purchase. It arrived quite fast.. Great job...
October 12, 2024
Reply from Kitco Metals Inc.
Thank you for sharing your experience, Luann. We're thrilled to hear that everything from start to finish went smoothly and that you found our guidance clear and helpful. It's great to know your order arrived quickly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.