I didn't realise bit was auto doc as I probably wouldn't have bought it as last time from autodoc took a long time for delivery over a week but I was pleasantly surprised when it was delivered the fol... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommend, great prices. Although parts came from Autodoc, they were so much cheaper than Auto doc’s website! Fast delivery, as described and well packaged! Will definitely be using them again... See more
Company replied
Ordering a replacement starter motor was problem free. Site was easy to navigate. Price was better than expected. New motor fitted and does the job. Delivery was ok, but I learned that despatched doe... See more
Company replied
Wow what brilliant service needed a egr valve.with cooler for vw crafter beat all the motor factors hands down super efficient. Well packaged.will definitely be ordering all my motor parts from this c... See more
Company replied
Company details
Information provided by various external sources
Onlinecarparts.co.uk is an online store of all widespread and rare car parts. Be sure that on the site onlinecarparts.co.uk you buy the most qualitative car parts of well-known car parts makers. Our partners and supplies are such car parts makers, as Bosch, Beru, Sachs, Luk, Hella, Valeo, Febi Bilstein, TRW, Ate, K&N, Metzger, and many others. On the site onlinecarparts.co.uk it is very easy to find all car parts that are in stock. Even inexperienced car owners will be able to find necessary car part and order it.
Contact info
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had forgotten the abysmal service…
I had forgotten the abysmal service provided by this company.
It's name is very misleading, it has nothing to do with the UK it is probably just a trading name for Autodoc.
So, the facts: I ordered on a Thursday. It seems that Friday, Saturday and Sunday are rest days. On Monday their 'warehouse' processed the order.Nothing more.
On Tuesday the part was 'transferred' to somebody to pack.
On Wednesday it begins its journey to the UK. That is 6 days after being ordered. It arrives in the UK on Thursday..Now another day of 'processing'...
Is there any chance of a delivery on Friday??
I wonder what happened to German efficiency?? 6 days of nothing...? Why??
April 2, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello Peter Wilcox!
Thank you for your feedback and for your cooperation. We sincerely apologize for the frustration caused by the timeline of your order and the confusion regarding our location and logistics.
We would like to clarify that we are an International Company based in Berlin, Germany, and our parts are dispatched from our central European facilities. To ensure the widest availability of components, we are partners with Company AUTODOC, and your parts are dispatched from the same specialized depot.
While we strive for maximum efficiency, our standard processing window typically takes 24 to 48 hours. Because we operate from mainland Europe, shipments to the UK involve international transit and customs processing, which can unfortunately lead to the 4-to-6-day window you experienced before the parcel reaches British soil.
We take your comments regarding the "6 days of nothing" very seriously. To investigate why your specific order experienced these internal delays between Thursday and Tuesday, our Quality Control Manager will be contacting you shortly to review your case and assist you further.
We remain at your disposal should you require any other parts for your vehicle or further support at any time.
Best regards,
Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Hi Steven!
This positive review is a real joy for the whole team🧡. Thanks for noting our work!
We'll strive for even greater heights in service.
Come by more often!
Warmly, Onlinecarparts Team🚗💨
Reply from Onlinecarparts - Great Britain
Hi Mr Wilkinson,🙌
Your review has filled us with inspiration — thanks for such a rating!
We'll continue to delight with quality and service💯.
May every day bring you luck!
Best regards, Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Hello David!⭐
We want to thank you for your time and positive feedback!
Best regards,
Onlinecarparts Team🚙
Everything went fine
April 1, 2026
Reply from Onlinecarparts - Great Britain
Hello, dear John!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards, Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Good day, dear customer!
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards, AUTODOC Team
Snail mail
The website bosting with the .co.uk extension but the website has nothing to do with the UK. The promised dispatch window of 1 workin day is a joke, my dispatch took more that 2 days to get ready for deivery.
So far I have been waithing for my delivery for 5 days and my curier has not even received it yet. My Aliexpress orders came much quicker than the one from a couple of hundred miles. I am not impressed, tracking number was not working, online chat only, not too nice. I will never order from there for sure.
Update: Apparently I should have done some research on the background of the company. To my understanding if a .co.uk website is relatively to foreign businesses that is a type of misselling as even in the delivery section it should be highlighted.
Pushing all the responsibilities on customers does not look right.
If you cannot cope with the amount of the orders also flag up that delay can be expected.... That is it.
March 27, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello Csaba Ervin,
We are sorry you faced inconveniences.
The information about our company is available on our website: https://www.onlinecarparts.co.uk/company.html We don't hide anything. Order processing time is 1-2 working days and then order is sent.
Your order was placed on 23.03.2026 and dispatched on 25.03.2026
The delivery time to the UK is 4-7 working days.
Please note that the tracking information maybe not updated for a few days after dispatching. The tracking information will be updated after the package crosses the UK border. This is typical for international shipping.
Please contact us at trust@onlinecarparts.co.uk if you have any questions.
Best regards,
Onlinecarparts team
Shocking dispatch time
Shocking dispatch time! Ordered 4 days ago and still not dispatched, no contact details found on this website, very disappointing
March 26, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello Kevin!
Thank you for sharing your experience — we're sorry to hear about the delay
Our quality control manager will check your case and contact you.
Also, we are at your disposal at trust@onlinecarparts.co.uk if you have any questions.
Best regards,
Onlinecarparts team
Do not order from them,I orderd a part…
Do not order from them,I orderd a part that hasn't arrived they have no contact number and have ignored my messages,luckily for me I payed with credit card so I will mow open a case to get a refund.
March 25, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello vince vibes,
We are sorry to hear this.
Please contact us at trust@onlinecarparts.co.uk with you order's details.
We will help you and check all the situation.
Best regards,
Onlinecarparts team
always a great service and keen prices
March 23, 2026
Reply from Onlinecarparts - Great Britain
Hi Alan Bean,
We're touched by this review and grateful for your trust⭐.
This confirms that we're on the right path💫.
We look forward to your return!
Best, Onlinecarparts Team
Iteams are not in stock even when they say they are
They state things are in stock and you can order.
Once you order these details change.
So basically its a pyramid scam.
I really should pay attention to the negative comments as they seem to be human and the good ones a.i response.
What a terrible time it is for people these days having to deal with fake good a.i comments
March 23, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Dear jeffrey ,
The best promotional items do indeed sell out quickly. Therefore, we recommend not delay placing an order.
If you are looking for high-quality spare parts at attractive prices, please send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts on trust@onlinecarparts.co.uk. We will select the best ones for you.
Best regards,
Onlinecarparts team
What I ordered arrived promptly
What I ordered arrived promptly, was in good condition, fitted quickly and easily. Job done.
March 18, 2026
Reply from Onlinecarparts - Great Britain
Hello John!
Thank you for your kind feedback and for taking the time to share your experience with us. ✨We’re delighted to hear that you enjoyed working with us and that you’re satisfied with our service.
Wishing you safe and happy travels on the road!
Best regards,
Onlinecarparts Team🔧
good service.
March 19, 2026
Reply from Onlinecarparts - Great Britain
Hi Ian Bennett!
This positive review is a real joy for the whole team🧡. Thanks for noting our work!
We'll strive for even greater heights in service.
Come by more often!
Warmly, Onlinecarparts Team🚗💨
easy and straight forward to look up…
easy and straight forward to look up and order parts. compeatetive price parts. reasonable delivery prices , quick despatch
March 19, 2026
Reply from Onlinecarparts - Great Britain
Hello!🌟
Thank you for your feedback.
Have a nice day!
Best regards, Onlinecarparts Team🚙💨
Always a great service and arrives in good time.
Always a great service and arrives in good time. Parts are always cheaper.
Been ordering all my parts from online carpets and never fail to deliver.
February 23, 2026
Reply from Onlinecarparts - Great Britain
Hello Carl Gillas!
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5 stars!
Best regards,
Onlinecarparts Team
Ordered a mirror glass and top cover…
Ordered a mirror glass and top cover for mirror they came well packaged and next day.
Exelent service as allways.
March 16, 2026
Reply from Onlinecarparts - Great Britain
Hello Mr Jenner!
Please, accept our gratitude for your feedback and attention to our work🙌.
We are happy you have a positive cooperation experience with us.
We wish you good luck on the road.
Best regards,
Onlinecarparts Team🚗
Easy to find part on website
Easy to find part on website, good price and fast delivery
March 11, 2026
Reply from Onlinecarparts - Great Britain
Hey Gregory !
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5 stars! Best regards, Onlinecarparts Team🧡
SHOCKING DELIVERY TIME!
SHOCKING DELIVERY TIME!
When you pay nearly £9 delivery charge for an item that if i send myself would be next day delivery for less than half that you have to ask the question hidden profit charges.
4 days since order and courier has still not received.
Delivery Scam.. Will never be using you overcharging muppets again!!!!
March 10, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hi Jullian!
We sincerely regret that the delivery took longer than expected and caused inconvenience. Order processing usually takes 1-2 business days, and delivery to the UK — 3-4 business days. Sometimes delays occur due to overloaded couriers or international logistics, but we do everything possible to speed up the process.
If you have questions or need help (for example, with tracking or return), please write to us at trust@onlinecarparts.co.uk with order details. We are happy to help and hope to restore your trust!
Best regards,
Onlinecarparts team
NOT A BRITISH BUT GERMANY COMPANY!!
NOT A BRITISH BUT GERMANY COMPANY!!
I ordered online & received an expansion tank. This was done using my registration number in order to obtain the correct part. The incorrect part was sent & received but when I asked for a refund I had to print off a returns label & order note which I cannot do without a printer. (I will add I also gave them my chassis/engine number as they questioned the item not fitting!) I contacted the company using their useless chat service and was told without the printed information I couldn't return it. They did not offer to print this off so because I didn't have access to a printer they just kept typing "use the label & you will receive your credit". I gave a 1 star ratings as they are useless at matching a number plate to a part & unhelpful during the returns process.
March 4, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hi Joanne!
We are sorry to hear that the part you ordered did not fit your car. We strive to ensure that our customers receive only suitable products, and your feedback helps us improve our service. Let's figure out the situation and find a solution.
The thing is, the search on the site does not guarantee 100% compatibility with your car, especially if not all necessary car data was specified when selecting through the selector (for example, exact model, year of manufacture, engine type, and other characteristics; the required part may be produced in different modifications — therefore, there is a possibility that the part you purchased will differ from the one installed in your car.
To avoid such situations in the future, you can entrust our experts to check the compatibility of the part with your car using the VIN number.
If the part did not fit, you can arrange a return or exchange in accordance with our policy. Feel free to contact us at trust@onlinecarparts.co.uk for assistance.
Best regards,
Onlinecarparts team
Ordered and paid for a lower front…
Ordered and paid for a lower front grill for my BMW on 24th Feb, item seemed to be shipped promptly but when it landed in the hands of EVRI it just disappeared.
I have had no EVRI updates since the 28th Feb.
On the 9th March I went online and asked for a refund due to no part delivered and tis refund is hopefully being processed now so I can go and buy the part elsewhere.
March 9, 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello Mark Ambrose!
Thank you for your feedback. We are very sorry to hear about the issue you experienced with the delivery of your order and the inconvenience this situation has caused. Unfortunately, in some cases delays or issues may occur once the parcel is handed over to the delivery company. According to the information available, the case has already been reviewed. Our Quality Control Manager will be contacting you shortly to help and to assist you further. If you need any further assistance or help with placing a new order in the future, please do not hesitate to contact us. We will be happy to assist you.
Best regards,
Onlinecarparts Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.