Superdrug Online Doctor Reviews 

36,454
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,400 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally simple ordering process, stating that the online platform is highly accessible, user-friendly, and makes requesting necessary health treatments completely seamless and safe. Reviewers are also deeply impressed by the prompt delivery service, noting that packages arrive safely and on time while dedicated medical staff provide continuous follow-up care, quick responses, and helpful professional guidance. However, some people mentioned that local store collections can occasionally be quite frustrating and inconvenient due to unexpected pharmacy closures, long wait times, or poor communication regarding the status of ready orders.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt delivery, professional medical support, and... See more

Customer service

Customers had positive experiences with customer service, frequently praising fast responses and helpful... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and reliable... See more

User experience

People report positive experiences with user experience, highlighting how accessible and easy to navigate the... See more

Staff

Customers consistently note positive experiences with staff, highlighting that doctors and support teams are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm on the wygovy tablets. Only side effects, wind after meals and constipation. No problems at all. Very pleased with aftercare, always there for you and messaging checking up on whether you needd h... See more

Company replied

Rated 5 out of 5 stars

Been using Superdrug online doctor for 4 months now to purchase weight loss jabs, so easy to order and complete the purchase. I’ve had questions answered within the hour, and I’ve swapped medication.... See more

Company replied

Rated 5 out of 5 stars

Easy to fill out all the information that is required . Explanation of the use or the weight loss easy and clear All side effects that I might experience clearly explained contact with your... See more

Company replied

Rated 5 out of 5 stars

It was so easy to apply for the meds that i wanted. It arrived within a couple of days once permission was given by my own GP. It felt very professional regarding the whole set up. I like the way you... See more

Company replied


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.5

All reviews

(36,454)

4,063 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to deal with

Easy to deal with, only slight negative is too many reminder emails

September 17, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Richard

Thank you for your review. We appreciate your feedback and are glad to hear about your positive experience. I am sorry to hear that you are finding the emails frustrating. If these reminders are unhelpful you can amend your preferences in your online account in "Your Details."

Kind regards
Ellie
Senior Patient Care Advisor

Rated 4 out of 5 stars

The medication has been good but I…

The medication has been good but I don’t get it on time, there is always a delay with higher doses, which means I don’t take it on time.

September 15, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Lori

Thank you for your review.

We're glad to hear that you are happy with your request. I am sorry to hear about the delays you have faced, I understand this is very frustrating. Please do contact us through your online account should you encounter any further delays with collecting your request. Our Patient Care Team are on hand to support.

Kind regards
Ellie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Resolved problem with delivery very…

Resolved problem with delivery very quickly

September 23, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Maire

Thank you for your review.

I am sorry to hear of your delivery issue but we are so glad we could quickly resolve thisfor you. Thank you for your kind feedback!

Kind regards
Ellie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Its very easy to use

Its very easy to use

September 22, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Susan

Thank you for your feedback

We're delighted to hear that you found our service so easy to use. It's great to know you had a simple and straightforward experience with us. We truly appreciate your kind words.

Kind regards
Ellie
Senior Patient Care Advisor

Rated 4 out of 5 stars

Would have given 5 stars if delivery…

Would have given 5 stars if delivery updates were better. App says to call but superdrug do not answer and I had to go in 3 times after the expected date given

September 22, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Maureen,

Thank you for taking the time to share your feedback, and we’re really sorry to hear about the difficulties you experienced with the delivery updates.

We completely understand how frustrating it must have been to have to visit the store three times after the expected delivery date, especially when you were unable to get through by phone. This isn’t the level of communication or convenience we aim to provide.

We’ll make sure your feedback is passed on to the relevant management team so they’re aware of what happened and can look into how delivery updates and communication can be improved.

We really appreciate your patience and understanding, and we’re sorry again for the inconvenience caused.

Kind regards,
Ahmed

Rated 5 out of 5 stars

Helpful safe and courteous

Helpful safe and courteous

September 22, 2026
Unprompted review
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Mechelle,

Thank you for your kind feedback!

We’re pleased to hear that you found our service helpful, safe and courteous. Providing a supportive and reassuring experience for our customers is very important to us.

We really appreciate you taking the time to share your experience.

Kind regards,
Ahmed

Rated 5 out of 5 stars

the website is easy to use and very…

the website is easy to use and very accessible. It is easy to obtain suoort from the team and to re-order the next prescription. Delivery is reliable and straight forward. Thank you!

August 25, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Chris,

Thank you so much for your lovely feedback!

We’re delighted to hear that you’ve found our website easy to use and accessible, and that getting support from our team and re-ordering your prescription has been straightforward. It’s also great to know you’ve found our delivery service reliable and hassle-free.

We really appreciate you taking the time to share your experience and thank you for choosing us!

Kind regards,
Ahmed

Rated 5 out of 5 stars

Ive been losing weight well on the 9mg…

Ive been losing weight well on the 9mg wegovy pills and will be staying on them. Thank you.

September 22, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Angie,

Thank you so much for sharing your experience!

We’re delighted to hear that you’ve been pleased with your progress and that you’ve found the treatment helpful as part of your journey. It’s wonderful to know you’re happy with the service and plan to continue with us.

We really appreciate your trust and support, and wish you all the best with your ongoing journey.

Kind regards,
Ahmed

Rated 5 out of 5 stars

I’m very happy with the treatment so…

I’m very happy with the treatment so far easy to order once she filled out the forms. It arrives by post which is extremely helpful. I’m continuing on my weight loss journey. Thank you very much for your help.

September 16, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Daisy,

Thank you so much for your lovely feedback!

We’re delighted to hear that you’re very happy with your treatment so far and that you’ve found the ordering process easy once you completed the forms. It’s also great to know that having your treatment delivered by post has made things more convenient for you.

We’re really pleased to hear that you feel supported as you continue with your weight loss journey. Thank you for your kind words and for taking the time to share your experience with us.

Kind regards,
Ahmed

Rated 5 out of 5 stars

Very easy good service

Very easy good service. Quick responses from online team when needed throughly recommend this company

September 22, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Trudy,

Thank you so much for your wonderful feedback!

We’re delighted to hear that you found the service easy to use and that our online team was quick to respond whenever you needed support. Providing a simple, reliable and responsive service is really important to us, so it’s fantastic to know you had such a positive experience.

Thank you for your kind recommendation and for taking the time to share your experience. We really appreciate your support!

Kind regards,
Ahmed

Rated 5 out of 5 stars

It was easy to contact the online…

It was easy to contact the online doctor and after a few questions I was prescribed the medication

September 22, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Beryl,

Thank you so much for your lovely feedback!

We’re delighted to hear that you found it easy to contact our online doctors and that the assessment process was straightforward. Making the process simple and convenient while ensuring our doctors have the information they need is really important to us.

We really appreciate you taking the time to share your experience and your support.

Kind regards,
Ahmed

Rated 5 out of 5 stars

Good experience

Great services and quick delivery . Well done !

September 22, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Ray,

Thank you so much for your lovely feedback!

We’re delighted to hear that you’ve been happy with our service and quick delivery. Providing a smooth, efficient and reliable experience is really important to us, so it’s wonderful to know we’ve met your expectations.

Thank you again for taking the time to share your experience and for your kind words. We really appreciate your support!

Kind regards,
Ahmed

Rated 3 out of 5 stars

I have been ordering weight loss…

I have been ordering weight loss injections since May this year and have asked for a sharps box at least 3 times and never receive one. I was given one at the start with my first order but nothing since.This isn’t a cheap medication and think as there are needles a sharps box should be given without asking

September 22, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Mrs Hutton,

Thank you for taking the time to share your feedback, and we’re sorry for the frustration caused.

We completely understand your point regarding the sharps bin, particularly when using injectable medication. When completing the assessment form during your order, there is an option to select a sharps bin if you require one. If this option isn’t selected as part of the assessment, a sharps bin won’t automatically be included with the order.

We appreciate that this may not have been clear, and we’re grateful you’ve raised it with us. We’ll continue looking at ways to make this information more visible and the ordering process as straightforward as possible.

Kind regards,
Ahmed

Rated 5 out of 5 stars

Great service.

September 22, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Taylor,

Thank you so much for your lovely feedback!

We’re delighted to hear that you found our service speedy and efficient. Providing a smooth, reliable and straightforward experience is really important to us, so it’s wonderful to know everything went well for you.

We really appreciate you taking the time to share your experience and your support.

Kind regards,
Ahmed

Rated 4 out of 5 stars

Great service and fast delivery

Great service and fast delivery, any problems they are at hand to help, great support for weight loss, the only problem is they don't tell you the prices as you progress for kore milligrams, works out paying 5x more now at 25mg then i was at 1.5 milligrams..

September 22, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear David,

Thank you so much for your detailed feedback!

We’re really pleased to hear that you’ve been happy with our service, fast delivery and the support available whenever you need it. It’s great to know you’ve felt well supported throughout your weight-loss journey.

We also appreciate your comments regarding the pricing as you progress through the different doses. We understand how important it is to have clear information about costs. The standard price currently increases from £99 for 1.5mg to £229 for 25mg, rather than being five times the cost. You can view the full pricing for each dose on our website here: https://onlinedoctor.superdrug.com/wegovy-pill.html

Thank you again for your continued trust and for taking the time to share your experience.

Kind regards,
Ahmed

Rated 5 out of 5 stars

Speedy and efficient service

Speedy and efficient service

September 22, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Chris,

Thank you for your lovely feedback!

We’re pleased to hear that you found our service speedy and efficient. Providing a smooth and reliable experience is always our aim, so it’s great to know everything worked well for you.

We really appreciate you taking the time to share your experience.

Kind regards,
Ahmed

Rated 5 out of 5 stars

Amazing support

Amazing support, didn’t feel like I was on my own through my weight loss journey

September 22, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Robert,

Thank you so much for your lovely feedback!

We’re absolutely delighted to hear that you felt so well supported throughout your weight loss journey and, most importantly, that you never felt like you were on your own. Having access to support and guidance along the way is really important, and it’s wonderful to know our team could be there for you.

Thank you for taking the time to share your experience and for your continued trust in us. We really appreciate your support.

Kind regards,
Ahmed

Rated 5 out of 5 stars

Great service

Great service

September 21, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Beth,

Thank you so much for your lovely feedback!

We’re delighted to hear that you’ve had a great experience with our service. Providing a smooth, reliable and supportive service is really important to us, so it’s wonderful to know you’re happy with your experience.

We really appreciate you taking the time to share your feedback and your support.

Kind regards,
Ahmed

Rated 5 out of 5 stars

Been on wegovy tablets for about a…

Been on wegovy tablets for about a month and ten days. It's working and I'm eating more protein and bought a blender for fruit and veg. Little bit of water and no sugar but tastes so nice. Highly recommend as I'm pre- diabetes. I'm having a treat once a week and I'm sticking to it. I feel better not sat there just watching television. Losing weight in enjoying no gym etc but just being out for half n hour or hour and walking. Weather dependent of course.

August 28, 2026
Unprompted review
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear Alan,

Thank you so much for sharing your experience and for such a detailed review!

We’re delighted to hear that you’re finding the treatment helpful and that you’ve made some positive changes along the way, including increasing your protein intake, enjoying more fruit and vegetables, and getting out for regular walks. It’s wonderful to hear that you’re feeling better and enjoying being more active as part of your journey.

We’re also pleased to hear that you’re finding an approach that works for you and that you feel supported throughout your weight loss journey. Thank you for your kind recommendation and for taking the time to share your experience with us.

We wish you all the very best as you continue with your journey and maintenance goals.

Kind regards,
Ahmed

Rated 5 out of 5 stars

Hassle free

September 18, 2026
Superdrug Online Doctor logo

Reply from Superdrug Online Doctor

Dear James,

Thank you so much for your lovely feedback!

We’re delighted to hear that you found the experience hassle-free and straightforward. Making the process as simple and convenient as possible is really important to us, so it’s wonderful to know everything went smoothly.

We really appreciate you taking the time to share your experience and your support.

Kind regards,
Ahmed

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