OnlineKeyStore Reviews 1,018

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I ordered a game 4 days ago and have paid for it, still no key even after multiple tickets opened and subsequently closed without any resolution. Have also had someone request a steam password reset y... See more

Company replied

Rated 4 out of 5 stars

I've bought and it worked, but it requires phone activation, which is a burden.

Rated 1 out of 5 stars

I am victim too now , Bad website , Liar website , I have sold some keys ( windows keys ) and , Now I cant withdraw money from website , I have no one mistake , I waiting for payout for month , And I... See more

Rated 5 out of 5 stars

At all OnlineKeyStore is providing the best prices for games, instead of the original retail price or online sales price from the game companies itself. And that is great, because sometimes the price... See more

Company details

  1. Video Game Store

Information provided by various external sources

Established in 2008 we were the 1st key store to have instant delivery and my games based key storage and we have continued to innovate and grow with our large customer base. We have some of the best prices on the internet for all pc titles.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fast and Truly Reliable Service!

Dear Reader,

OKS is a very fast and reliable service compared from other retailers out there! Will be buying again keys in this site in the future! Please don't let others fool you with other bad reviews of this site. Do not have 2nd thoughts on your part if you truly want to trust, you have to risk it. Truly a legit business.

Have a nice day!

April 2, 2015
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS SITE!

Seriously, DO NOT BUY anything on this site if you want your key to be actually delivered.

I ordered an older game: Hearts of Iron 3 Collection. After the key was not delivered within 24 hours I contacted the support. They told me, the game was surprisingly out of stock and that I am offered a refund.

Of course I actually wanted to purchase the game so this is not an acceptable an reliable business. Very disapointing! Will NOT BUY AGAIN!

March 22, 2015
Unprompted review
Rated 1 out of 5 stars

Extremely Dissatisfied

I bought Dark Souls: Prepare to Die Edition off this website, and after taking the 12 something dollars out of my account (The invoice said the game was only $9.02), said that they "detected fraud" whatever that means, and after sending them a support ticket they sent me a message saying that their service detected fraud and I have to send them proof. (Passport/Drivers License and Order ID, and a bill or something of the sort to prove I am not defrauding). After asking if I could have a refund they suspended my account and I have had money taken from me without anything in return. I will never buy from here again, from my experience they are just scammers.

March 18, 2015
Unprompted review
OnlineKeyStore logo

Reply from OnlineKeyStore

Hello, firstly you failed a fraud test in which we need to make sure you are who you say you are, this is so customers don't get random purchases on their accounts. You said you wanted to be refunded instead which means you didn't want to provide the valid proof so we have to suspend your account until we see this just so we are sure the account stays safe. If you want to provide us the proof please contact info@onlinekeystore or support@onlinekeystore.com and we can verify your account. Also you have been refunded already, it again it just takes alittle time to reach you.

Rated 1 out of 5 stars

good with preorders - unacceptable with older games

Following my past positive experience, I decided to renew it by ordering Age of Empires HD edition with expansion on their site. After 26 hours, I still hadn't heard a word about my key, despite contacting support several times. Despite remaining courteous in my emails, the responses from their staff were rude, short, and lacking of detail. After requesting a refund, I was told I will receive it within 5 business days.
Today, still no refund in sight. Reopened a ticket last night about it, staff closed it rapidly stating "their systems show I've been refunded".

To OKS: your customers aren't stupid. If they tell you they haven't received something you promised, don't pretend it's their fault. I'll wait for a few hours for a response to my, yet again, reopened ticket.

I encourage anybody with difficulties getting a refund to deal directly with their Bank rather than even try with them. Useless. Just ask for a charge back, reason: fraudulent company.

March 17, 2015
Unprompted review
OnlineKeyStore logo

Reply from OnlineKeyStore

On this occasion our supplier let us down after we placed an order for this key which i am extremely sorry about, we refund all orders within 5 working days as thats how long our gateways take to process this at peak times. Also if you do go through your bank we will always explain the situation and provide the valid proof on the matter. If you have any questions about this process please feel free to email us, contact us via support or tweet us @onlinekeystore

Rated 1 out of 5 stars

Couldn't be much worse

Well, bought GTA V. I didn't notice, that this is no Steam Key, so i asked for a refund and if i can get the money back.
Without any further questions the support instantly took the game, not giving me the money back.
Then i needed to ask for the money, because as i said, some genius didn't give me the money.
After that, i finally got the 40€ back. Sadly not the way i paid. I got the money added to my account balance(i didn't ask for this).
So, i had to buy a russian key on this website. At least this worked.

Disappointed, not gonna buy here again.

UPDATE: Russian Key does'nt work properly either, Support does not offer a Refund

March 15, 2015
Unprompted review
OnlineKeyStore logo

Reply from OnlineKeyStore

Do you have a ticket id so we can chase this up so it doesn't happen again?

Rated 5 out of 5 stars

Response

To the below customer, Your game had been sent and you had some missing DLC, It is then down to us to confirm this is true by doing this we ask all issues like this for TeamViewer 99% Comply and get new keys, if you have nothing to worry about what's the harm sounds to me you have something to hide my friend.

March 10, 2015
Unprompted review
Rated 1 out of 5 stars

They gave the wrong key and they do not give me a solution

Hello,

I bought hotline miami 2 digital special edition, and when i activated it, its was just the normal edition, okay it could a normal mistake, so i contacted their support and they didnt give me any solution, just to controll my personal computer by remote, i obviously said not. Then they said that they cant do nothing for me, no refund, no they i should have.

I encourage you to dont buy here, found another more serious key shop.

EDIT: And now they have disabled my usser account in their website hahaha what a company. To the man who wrotes the response, yes yes I let you have access to my computer and later i give you a copy of my house keys ;)

Pd:excuse my english
Regards

March 10, 2015
Unprompted review
OnlineKeyStore logo

Reply from OnlineKeyStore

We needed to establish weather or not what you were telling us was true, Team Viewer would of gave us confirmation of your issue and we would of fixed it for you by sending new keys out to you, You declined our Team Viewer Request so we couldn't help as this is our policy, If you would like to comply with our Requests then i am confident we can resolve this issue for you asap.

Rated 1 out of 5 stars

Falsche Angabe der Sprache / Incorrect specification of the language

Dragon Age Inquisition ist nur auf englisch und da ich kein englisch kann ist das mehr als schlecht. In der beschreibung des Spiels ist auch deutsch aufgelistet weswegen ich es hier gekauft habe. Und dieses spiel ist ein RPG wo viel gesprochen wird und man auch viel lesen muss. wenn ich nichts verstehe brauche ich nicht spielen und so mit ist mein geld weg! Mit sprachpaketen funktioniert es auch nicht. habe es 8 stunden probiert .NUR ENGLISCH
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Google translate ( i cant english sry)

Dragon Age Inquisition is only available in English and I can not English is more than bad. In the description of the game is also listed German so I bought it here . And this game is an RPG, where there is much talk and you also have to read a lot. if I do not understand I do not need to play with and so my money is gone ! With language packages it does not work . have tried it 8 hours . ENGLISCH ONLY

March 10, 2015
Unprompted review
Rated 5 out of 5 stars

OKS Review

I really like OKS, their prices are fair and they have an excellent service. Me and my friends use this site a lot and we have very positive experiences with it.

March 8, 2015
Unprompted review
Rated 5 out of 5 stars

Fast, trustworthy and fantastic value for money

I have used OKS many times in the past to buy game keys for the PC. The last game I purchased was Titanfall for £7.25 which was a full £8 cheaper than on Origins own site.
Once you get over the trepidation of buying a serial 'key' the whole process is simplicity itself. I paid with PayPal which made the whole thing so simple for me and only recently, I have purchased a key for Battlefield Hardline for £27. This is a full £22 cheaper than Origin and even today with the Origin sale starting, this game is still £39.99 for the same key that OKS will supply me.

Take a chance, you won't regret it.

March 5, 2015
Unprompted review
Rated 5 out of 5 stars

Really cheap pre-orders and always the lowest prices possible!

I have bought about 70-80% of all my games using OnlineKeyStore and I have never had any major trouble with their service and/or orders. They are always the cheapest place to buy games.

I even bought a game once, which I couldn't activate through steam (because it was somehow already activated), and even then their support helped me out and I got a new key for the same product within 10 minutes of tech support.

February 23, 2015
Unprompted review
Rated 5 out of 5 stars

keep it up guys :D best crew ever

well because i'm an old fan of you i'm satisfied with your job , and i'll support you tell the end ,keep doing what you are good on doing
- one of the best gamer page - best store - best giveaway ....
good job .
-for good best online store ,easy to find what you search for , easy to buy easy to get the key .
-lot of games with the cheep prices .
one more thing : you are the only store who communicate with there customers and help them 24/24h
wish you all the best

February 23, 2015
Unprompted review
Rated 5 out of 5 stars

Unbelivable quick and good support

Bought a Serial (Sonic and All-Stars Racing Transformed CD KEY (STEAM)) and didn't get it within some hours. So I wrote to the support and only got an answer few minutes later that keys out of stock. So no Problem for me, that can happen, I just wanted a refund to my OKS account which was done in only further minutes.
So, great support from my point of view!!

I've also purchased other Games in the past and I was always happy with the service!!!

Keep on the good work OKS!!!! ; )

February 23, 2015
Unprompted review
Rated 5 out of 5 stars

perfect service

the title says it all.
great prices, great service, if by chance there should be a problem, ive always had no problem what so ever to right the wrong.

February 23, 2015
Unprompted review
Rated 5 out of 5 stars

Diablo3 + RoS

My favourite part was how I paid less for Diablo 3 with the expansion than Blizzard was selling just Diablo 3 for. Also, serials came through within minutes. 5 stars, will use again.

February 22, 2015
Unprompted review
Rated 1 out of 5 stars

Order did not process

I tried twice to order a game a few months ago, but the order verification for my card would not go through, bank debit card, I did not receive any help with the issue.

February 22, 2015
Unprompted review
OnlineKeyStore logo

Reply from OnlineKeyStore

Please contact our support team, they are happy to do a payment check on both of these cases.

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