Online Psychiatry Reviews 

39
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Fantastic service. Dr Merola is one of the best consultants to treat my daughter and the care and management has helped her move forward and take positive steps towards a brighter future.

Rated 5 out of 5 stars

I can't recommend Dr. Merola highly enough. He has been incredibly supportive, compassionate and professional throughout my 7 month journey, from helping me during a mental health crisis to guiding... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience with Online Psychiatry. The session felt well organised and easy to book, and my psychiatrist patiently listened to me and didnt rush. She explained things clearly... See more

Company replied

Rated 5 out of 5 stars

Really great practice - Dr Merola was such a help for our teenage son, in a very difficult time when accessing NHS services is impossible. Also Elena who is lovely PA too who was always a pleasure to... See more

Company replied

Company details

  1. Mental Health Clinic
  2. Health Consultant
  3. Mental Health Service
  4. Psychiatrist
  5. Psychologist
  6. Psychotherapist

Written by the company

Online Psychiatry is a leading UK-based online mental health clinic providing expert psychiatric assessments, diagnosis, treatment, and ongoing support for adults, children, and adolescents across the United Kingdom. Our mission is to make high-quality mental healthcare accessible, convenient, and compassionate, regardless of where our patients live. Our team consists of GMC-registered consultant psychiatrists and accredited mental health professionals with extensive experience in diagnosing and treating a wide range of conditions, including ADHD, Autism Spectrum Disorder (ASD), anxiety disorders, depression, mood disorders, trauma-related conditions, OCD, eating disorders, and other complex mental health concerns. Every assessment and treatment plan is tailored to the individual and follows evidence-based clinical guidelines, including NICE recommendations. At Online Psychiatry, we understand that accessing mental healthcare can sometimes feel overwhelming. That's why we offer secure and confidential video consultations, allowing patients to receive specialist support from the comfort and privacy of their own homes. Our streamlined online booking system and rapid appointment availability help patients access care quickly, with many appointments available within 24–48 hours. We provide comprehensive ADHD and ASD assessments, general psychiatric evaluations, medication management, psychotherapy, follow-up care, and second opinions. Our clinicians work collaboratively with patients to develop personalised treatment plans that support long-term wellbeing and positive mental health outcomes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

39 reviews

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4.7

All reviews

(39)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Dr Merola is one of the best consultants to treat my daughter and the care and management has helped her move forward and take positive steps towards a brighter future.

August 11, 2026
Rated 5 out of 5 stars

The Medical Secretary is Lovely

The Medical Secretary is Lovely. So Kind and Helpful. Really Nice. The Psychiatrist I had, was Dr Teresa Gomez Alemany.
She is Very Experienced, Thorough, Kind and Professional.
I had the Most Wonderful Experience. And I Recommend so Very Much Highly. Love this Service. ❤️

June 8, 2026
Rated 5 out of 5 stars

Great experience

Dr Claudia Aymerich is a wonderful kind understanding psychiatrist who makes you feel extremely comfortable. Arrives to the appointments exactly on time, all in all very good experience using this service.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend for 8 year old daughter

Our only wish is that we found Dr Claudia earlier! She was incredibly thorough and took the time to review our daughter’s notes beforehand. Our daughter is 8 years old and is autistic with a PDA profile. Dr Claudia had a good knowledge of PDA and was able to incorporate this into our plan. We would highly recommend.

July 24, 2026
Rated 5 out of 5 stars

Grateful for the services

As usual, I felt listened to, my experience and preferences have been taken into account, felt treated as an equal participant, not patronised. Thank you!

August 9, 2026
Rated 5 out of 5 stars

Seeking a review

I felt that given this was an online review, it was a thorough, clear detailed assessment, that allowed me the time to explain my history. I felt respected and found the admin team to be very responsive. While this cannot replace the value of an in person appointment, when the objective is a review rather then diagnosis and NHS wait times are very long, I would recommend this as an alternative option.

August 4, 2026
Rated 5 out of 5 stars

Dr Guiseppe was excellent

Dr Guiseppe was excellent. We reviewed great care for our son.

August 2, 2026
Unprompted review
Online Psychiatry logo

Reply from Online Psychiatry

Thank you very much for your review. We are glad to read that Dr. Giuseppe is taking good care of your son.

Rated 5 out of 5 stars

Thank you

Dr. Teresa is fantastic and I feel I am in safe hands. I’ve had previous experiences where I felt I was just another patient but I feel I am heard and understood in every appointment now.

July 28, 2026
Online Psychiatry logo

Reply from Online Psychiatry

Dear GC, We are very happy to read that you felt heard and in safe hands in your appointment with one of our consultants. We strive to provide individualised care based on your specific needs. We appreciate your trust in our care

Rated 5 out of 5 stars

Helpful and Friendly staff

I can't recommend Dr. Merola highly enough. He has been incredibly supportive, compassionate and professional throughout my 7 month journey, from helping me during a mental health crisis to guiding me through my ADHD assessment and diagnosis. I always felt listened to, understood and never rushed, and I'm so grateful for his care and expertise.

I'd also like to thank Elena, who has always been so friendly, kind and helpful with appointments and bookings. She's made the whole process so much easier and has always been a pleasure to deal with.

July 27, 2026
Unprompted review
Online Psychiatry logo

Reply from Online Psychiatry

Thank you very much for your kind feedback. It makes us very happy to read that your care has been tailored to your needs and that you felt listened and understood. This is exactly the care we wish all of our patients to have in their journey with us.

Rated 5 out of 5 stars

Excellent professional

A professional service with an administrative staff that is always available and punctual. The psychiatrist treating me is excellent and quickly helped me overcome a very difficult situation.

July 20, 2026
Online Psychiatry logo

Reply from Online Psychiatry

Thank you very much Maria for leaving a review. We are very happy you had a good experience with us and that you have found our support to be helpful.

Rated 5 out of 5 stars

Dr Guiseppe Merola was absolutely…

Dr Guiseppe Merola was absolutely amazing. He consistently remained young person centred and would always speak to our daughter about things. Dr Merola was emapthic, approachable and communication was brilliant. His secretary was also attentive and efficient. Would highly recommend.

June 19, 2026
Online Psychiatry logo

Reply from Online Psychiatry

Thank you very much for your nice review. We are very happy you had a good experience with us and would recommend our services to your friends and families. We strive to individualise our care so each one of our patients receive tailored support according to their needs.

Rated 2 out of 5 stars

The process was smooth and the…

The process was smooth and the consultation was good. However, my big problem was that I asked for my information and notes not to be shared with my GP. This was acknowledged, but the information was sent anyway. Far from ideal.

October 1, 2025
Online Psychiatry logo

Reply from Online Psychiatry

Dear KH,

Thank you for taking the time to leave your feedback. We are sorry to hear about your concerns and appreciate you bringing them to our attention.

We take patient confidentiality and data privacy very seriously. Having reviewed our records, we have not identified any information being shared with your GP. Our records show that your preference not to share information with your GP has been recorded, and we have acted in accordance with that preference. We did make an initial request for your Summary Care Record before your preference was received; however, we did not receive the record and no further requests were made.

As this is a public forum, we are unable to discuss the details of your account here. We have contacted you directly and would welcome the opportunity to review any additional information you may have so we can investigate your concerns fully and resolve this matter.

Kind regards,

Rated 5 out of 5 stars

Doctor Merola was very helpful and…

Doctor Merola was very helpful and amazing and helped me with my problem, I can not thank him enough.

May 25, 2026
Online Psychiatry logo

Reply from Online Psychiatry

We're so grateful that you took the time to leave a review. Hearing positive feedback is always encouraging for our team and reinforces the importance of the work we do.

Rated 5 out of 5 stars

Excellent service when most needed

Dr Merola stepped in at a critical moment and was kind and professional in all his dealings with my wife during her recent depressive episode. He also responded quickly to emails between scheduled consultations to put our minds at rest with issues arising outside of working hours. He facilitated a smooth transfer of care to the NHS psychiatrist who has now taken over as part of the local CMHT. Thanks also to Elena for her prompt, polite and effective administrative support role.

June 17, 2026
Online Psychiatry logo

Reply from Online Psychiatry

Thank you so much for your thoughtful review. We really appreciate you taking the time to share your feedback, and we're delighted that you had a positive experience. Wishing you all the very best.

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