I have used OnlyDomains for over around 5 years and have always found the site responsive, easy to use and the support chat system prompt and effective. The domain registration fees are generally a li... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rogine came online when I insisted I needed a human. Lovely lovely agent and very diligent and when I asked for help and the history of the matter she went ahead and did the job for me. This is after... See more
Company replied
Customer service was great from Khrystyna. Easy to get past the AI agent when a real issue was presented. Minor website issue during purchase was quickly resolved. Been a customer for ten years and... See more
Company replied
So far so good. At first I found getting replies taking a long time because of email, but once I stuck it out and waited for a live chat, someone named Maria was very helpful and sorted out my payment... See more
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Company details
About OnlyDomains
Written by the company
OnlyDomains is your Global Domain Registrar. We are here to support you with everything you need to take your idea or business online.
Why OnlyDomains?- Easy registration of affordable global domain names
- World-class customer support to assist you via chat, email, and phone
- Offices and local numbers all over the world in case of an emergency
- Great partners and a wonderful community driving change
Founded in 2009, we have all the experience and products you need to get your business online.
Domain NamesWebsite Builder Wordpress Hosting Global Hosting Business Email SSL Certificates BlogGreat Service Backed by Great Pricing
Written by the company
- .com registrations & renewals at USD 11.49 every single day.
Contact info
PO Box 19, 4110, Napier, New Zealand
- https://www.onlydomains.com/about-us/contact-us
- support@onlydomains.com
- onlydomains.com
3.6
Average
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst of the worst people ever seen…
The worst of the worst people ever seen in my life, extremely bad support, extremely bad service, very corrupt full or error system, very lazy and slow support
January 13, 2026
Unprompted review
Reply from OnlyDomains
Hello Ahmed! Thanks for leaving us your feedback. We understand your experience wasn’t ideal at first, but we’ll keep learning from this and improving so your next interaction is more positive.
Good Customer Service
Really helpfull customer Service. I Had a great experience, it was fast and really helpful with Khrystyna
January 13, 2026
Unprompted review
Reply from OnlyDomains
Hello! We’re delighted by your 5-star review! Knowing you had such a positive experience means the world to us, and we look forward to serving you again in the future.
25 days later, still no human response to support. Just canned responses.
I’ve used OnlyDomains for years and the support quality has collapsed. I opened a support request 25 days ago to transfer a domain. I followed up three times. I received two replies that completely misread the issue. Support sent me an auth code multiple times even though the problem had nothing to do with auth codes. The actual blocker was DNSSEC being enabled on the registrar side. Cloudflare rejects transfers when the DS record is still present. I spelled this out in detail. Support ignored it.
The new “support” system is an AI front end that says it will create a ticket, and it does, but no one with technical competence appears to read it. The result is canned, generic responses that don’t resolve anything. In my case the domain is stuck, the transfer is stalled, and the registrar is still sending me automated renewal warnings while doing nothing to fix the transfer issue.
I don’t recommend using OnlyDomains for anything that requires competent human support. Competent support seems to have been replaced by an intake bot and template emails.
January 11, 2026
Unprompted review
Reply from OnlyDomains
Hello Noah! We appreciate you taking the time to share your concerns. We understand how frustrating this must be, and our team is already working on the issue. We’ll continue to monitor it closely and keep you updated until it’s fully resolved.
SSL Certificate due
SSL Certificate due
Raised my renewal a week before and fully paid. Status is still pending where cerificate will expire tomorrow. Unable to reach out to team. Chat is only bot. No human. No number to contact. Time to start looking for other provider.
January 12, 2026
Unprompted review
Reply from OnlyDomains
Hello! Thank you for your review. We’re sorry to hear about your experience, but we weren’t able to identify your details from this feedback. If you could please contact our team directly, we’d be happy to investigate and resolve this for you as quickly as possible.
Reply from OnlyDomains
Hello! Your positive feedback is so encouraging to our team. Thank you for your kind words and for placing your trust in us.
Takes an act of GOD to turn off auto…
Takes an act of GOD to turn off auto renew.
CROOKS!
January 8, 2026
Unprompted review
Reply from OnlyDomains
Hello John!Thanks for leaving us your feedback. We understand your experience wasn’t ideal at first, but we’ll keep learning from this and improving so your next interaction is more positive.
Almost a month and my domain hasn't been activated nor have I received a refund
It's been almost a month since I purchased the domain langcom.com.au from onlydomains.com, and it hasn't been activated, nor have I received the refund I asked for because of the long delay in activating it.
I've written to them via chat and email, but I've received nothing but an automated, useless reply that doesn't provide any help.
December 16, 2025
Unprompted review
Reply from OnlyDomains
Hello!Thank you for your review. We’re sorry to hear about your experience, but we weren’t able to identify your details from this feedback. If you could please contact our team directly, we’d be happy to investigate and resolve this for you as quickly as possible.
Only in set up stage so far, but...
So far so good. At first I found getting replies taking a long time because of email, but once I stuck it out and waited for a live chat, someone named Maria was very helpful and sorted out my payment issues for me. Took my almost an hour going back and forwards. I'm happy to report it's all done now. Let's see how things go with OnlyDomains long term. I'm optimistic as I was recommended them by someone I trust.
January 7, 2026
Unprompted review
Reply from OnlyDomains
Hello Jason! Your kind feedback means a lot. We’re happy you enjoyed your experience and will keep working hard to turn that into a perfect 5-star rating next time.
the worst company i ever dealt with
the worst company i ever dealt with!
everything is AI and no human support.
i sent message to onlydomain, multiple times,
they replied me one day later asking what my domain is???!!!! it is clearly showing on the message ?? are you blind? and after that they disappeared again. and ignoring my messages.
useless company!! so annoying.
even their response to this review is done by AI.
i am completely speechless... i already reported to auDA and auDA resolved issue for me. if someone have any issue just go to auDA directly. dont waste your time on contacting this people.
January 6, 2026
Unprompted review
Reply from OnlyDomains
Hello! We’re sorry to hear about your experience, but we weren’t able to identify your details from this feedback. If you could please contact our team directly, we’d be happy to investigate and resolve this for you as quickly as possible.
Good Domain Hosting
January 5, 2026
Unprompted review
Reply from OnlyDomains
Hello! Your positive feedback is so encouraging to our team. Thank you for your kind words and for placing your trust in us.
I have a few domains with onlydomains…
I have a few domains with onlydomains reducing them down as and when some are not required anymore. The service has become more automated and the hours of contact on live chat is limited and AI driven which is annoying. However I could leave my email and a human get back to me which they did.
December 30, 2025
Unprompted review
Reply from OnlyDomains
Hello Jen! We are so pleased to hear your experience was a good one. Our team is dedicated to making every interaction great, and we’ll continue striving to go even further.
Firefox browser support on your site?
How can a provider of internet services like onlydomains have a website the payment component of which does not work with Firefox!
That aside onlydomains have been a reliable provider of domain names for us for the last several years,
December 30, 2025
Unprompted review
Reply from OnlyDomains
Hello Matt! We appreciate you taking the time to share your concerns. We understand how frustrating this must be, and our team is already working on the issue. We’ll continue to monitor it closely and keep you updated until it’s fully resolved.
We are trying to renew our domaine…
We are trying to renew our domaine roomy.ae it takes so much time to get response , we have been creating so many tokens but all agents are offline
December 29, 2025
Unprompted review
Reply from OnlyDomains
Hello Yevhen! Thank you for your review. We’re sorry to hear about your experience, but we weren’t able to identify your details from this feedback. If you could please contact our team directly, we’d be happy to investigate and resolve this for you as quickly as possible.
Extremely happy with the speed of service
Really happy with the speed of resolving my issue with a renewal of my hosting and email issue.
December 29, 2025
Unprompted review
Reply from OnlyDomains
Hello! We truly appreciate your 5-star review. It’s great to know we were able to provide a service that met your expectations, and we’ll always do our best to deliver at this standard.
Our client paid us the renewal payment…
Our client paid us the renewal payment for the domain dhowcruises.ae. We were trying to renew the domain from 18 December 2025, but we are facing an error, and onlydomains is unresponsive. We generated multiple tickets and sent emails, but there has been no response from your side. The domain is too important and affects our client's business.
We request you to check and help us renew the domain dhowcruises.ae.
December 18, 2025
Unprompted review
Reply from OnlyDomains
Hello! We appreciate you taking the time to share your concerns. We understand how frustrating this must be, and our team is already working on the issue. We’ll continue to monitor it closely and keep you updated until it’s fully resolved.
Reply from OnlyDomains
Hello! We’re delighted by your 5-star review! Knowing you had such a positive experience means the world to us, and we look forward to serving you again in the future.
UPDATE:
UPDATE:
OnlyDomains has replied publicly stating they could not identify our details. However, we have already raised a support ticket and contacted their team directly multiple times, with no response on tickets, no email reply, and no live chat agent available.
Invoice Number: 2412150442157203023
Payment Date: 18 December
This issue remains unresolved and is seriously impacting our client’s business. We are ready to provide any required verification immediately. We request urgent escalation and domain renewal.
December 23, 2025
Unprompted review
Reply from OnlyDomains
Hello! We take this kind of feedback seriously, and our team is already working on the concern you’ve raised. We’re committed to making it right and will follow through until the matter is resolved.
Outgoing mail issue remains unresolved
Outgoing mail issue remains unresolved, and no emails are being sent from our server in the past one week. How much longer are we expected to wait? The technical support has been extremely slow, and they seem to be taking their own time to address this issue. It is becoming very difficult to depend on and operate an email hosting service under these conditions.
December 16, 2025
Unprompted review
Reply from OnlyDomains
Hello! We appreciate you taking the time to share your concerns. We understand how frustrating this must be, and our team is already working on the issue. We’ll continue to monitor it closely and keep you updated until it’s fully resolved.
very bad customer service
very bad customer service, my domain is not working for last 3 days and they are not providing any support.
December 22, 2025
Unprompted review
Reply from OnlyDomains
Hello! Thank you for your review. We’re sorry to hear about your experience, but we weren’t able to identify your details from this feedback. If you could please contact our team directly, we’d be happy to investigate and resolve this for you as quickly as possible.
The best email provider on earth
The best domain provider on earth. I tried this great onlydomains a domain provider for several times they are great. Great user interface, experience and support.
Thanks.
I tested some other networks they are really bad ones. without mentioning their names.
My best and favorite one is onlydomains.
December 18, 2025
Unprompted review
Reply from OnlyDomains
Hello Abdulsalam Mohammed! Thank you for taking the time to leave us a review. We’re glad you had a positive experience. Our team is dedicated to making every interaction great and professional.
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