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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, describing it as unreliable, with some encountering issues with payments, including billing discrepancies and difficulties canceling subscriptions. Customers frequently reported problems with customer service, finding it unhelpful and unresponsive, often receiving generic replies or being redirected to bots. Some people were dissatisfied with the service, mentioning that promised content was not delivered and expressing concerns about content moderation policies. Reviewers also expressed concerns about social media, noting issues regarding user safety and content moderation.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as a... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread dissatisfaction. Many... See more

Service

Consumers express significant dissatisfaction with the service. Many report a lack of personal connection and... See more

Social media

Clients share negative opinions on social media, expressing significant dissatisfaction with the lack of... See more

Payment

Users describe negative interactions with payment, citing issues such as unexpected charges, hidden taxes,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This website is a very shady and nothing but huge overall scam. I joined the site to watch a content creator not one of their waste dumpsters and upon paying for the monthly I added the funds to the w... See more

Company replied

Rated 1 out of 5 stars

There is no quality control anymore. I'll just stick to good old cam sites like JLCams.com Nothing beats the pleasure and satisfaction that only real personal contact can give. OnlyFans used to be my... See more

Company replied

Rated 1 out of 5 stars

Its all an scam by crooked Russian owner. The 'creators' are not individuals but agencies run by centers in India. They take 3 seconds before trying to flog you something and they expect... See more

Company replied


Company details

  1. Adult Entertainment Club

Information provided by various external sources

OnlyFans is a social media service based in London, England.


Contact info

  • Great Portland Street 85, W1W 7LT, London, United Kingdom

  • onlyfans.com

1.3

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

OnlyFans Doesn't care about its customers only their content creators.

Customers support their content creators but their content creators are scammers.

My problem is fine these content creators are scammers. There are a lot of terrible people out there.

My issue is with how OnlyFans deals with it.

I provided screen shots of how I was scammed and OnlyFans takes the side of the creators even when they are 100% wrong.

Wait until they face a class action lawsuit.

September 29, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Jordan. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Onlyfans protected a scammer

I made a request on one of the creators on onlyfans , a rather famous ex pornstar, she send me something to unlock saying that it was what I paid for , I paid to unlock it and it was something else. I asked for either a refund or delivery, I got neither, I made a report on the onlyfans support, I wrote them I had screenshots of the whole encounter, proving that I was totally scammed by her , and the answer was "we are sorry that you didn't got what you paid for" , they took zero action, and I lost my money. Don't waste your money to these unprofessional scammers....
Update: as you can see by their reply, they still refuse to accept the scam and do something about it , so truly , stay away from this site

July 23, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. All creators are responsible for their accounts and choose the type of content they post and when they post content.

We are sorry to hear that the content you purchased didn't meet your expectations. We have reviewed the content and can confirm that it adheres to our Acceptable Use Policy.

Rated 1 out of 5 stars

Full of Scamers , stay away.

My experience with OnlyFans has been very disappointing. The main issue is that many creators act dishonestly – they promise one thing but deliver something completely different. It feels misleading and unfair.
Another problem is the customer support. When you reach out to them for help, they don’t provide any real assistance. It seems like they just ignore your concerns instead of solving the problem.
Finally, there is no accountability or oversight for the creators. They can basically do whatever they want without facing any consequences, which makes the platform feel unsafe and untrustworthy.
Overall, I cannot recommend OnlyFans. The lack of transparency, poor customer support, and absence of regulation make it a very frustrating experience.

April 9, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. Unfortunately, we cannot process refunds for transactions over 90 days old due to payment processor limitations.

We’ve contacted the creator to request that they send you the promised content. To make sure you get your content in the future, we suggest asking the creator to send it as a paid message — this way, you’ll only pay after you’ve received it.

Rated 1 out of 5 stars

the site says it is 100% empty

the site says it is 100% empty. We get there, only to find out it is full. A waste of time and gas for a maximum of 50 units. Maybe you need to empty them more often. Putting one in every grocery store would help.

September 25, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We are sorry to hear that your experience did not match your expectations. To take a closer look at your case, please reply with the account's email or username.

Rated 1 out of 5 stars

100% scam

100% scam. DO NOT GIVE THIS SITE A DEBIT OR CREDIT CARD. They will run the card without authorization and never refund anything even if you can prove it was not authorized. I was traveling recently and was charged on two occasions without my knowledge for things I never agreed to. When I deleted the remaining funds from my debit card they waited until a new check was deposited was in my account and grabbed more money within minutes. I've removed my cards so hopefully they can't steal anything further.

September 12, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Chris. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

corrupt verification

The Issue

In today's digital age, it's increasingly common to see OnlyFans links right next to social media profiles. It's personal to me because, incredibly, the HR officer at my former workplace was making extra cash by selling feet photos on this platform. Almost every female profile I come across is connected to OnlyFans, and it's troubling.

OnlyFans has become an avenue for some teenagers to engage in quick money-making schemes by exposing themselves online. This is not only risky and irresponsible but also encourages a lax attitude towards self-exploitation in young individuals. In many cases, these teenagers don't fully understand the long-term implications of sharing explicit content for money.

Statistics from reputable sources indicate a steady increase in underage enrollment on adult sites like OnlyFans, leading to safety concerns and potential exploitation. This platform should set strict age verification processes to prevent teenagers from joining. Besides, the site must enforce stringent content monitoring to safeguard young users from being lured into such behaviors.

We must urge OnlyFans and similar platforms to adhere to ethical standards by implementing robust policies to prevent the harmful exposure of young people. Let's protect the youth by asking OnlyFans to enforce these standards. Sign this petition to demand a ban on lawless practices and protect our future generation.

August 29, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. Please be advised that a person should be at least 18 years old to register as a User and open a Fan account. Please see more info at https://onlyfans.com/terms.

Rated 1 out of 5 stars

Tried to verify with my partner...

I am M and I had a verified OF account. My partner F tried to verify. She selected Germany as the country, tried with residence permit and Ukraine ID and passport. Fansly and Fanvue verified her without a problem. OF rejected all the time. We wrote to the support asking for help. My partner banned - Age or identity cannot be verified, ToS violation. We didn't violate ToS! It's your system and moderation doesn't work. Fansly and Fanvue verified us with the same documents. I wrote from my account asking for my partner - banned too. ToS violation - they don't even point to the place in ToS. Is writing to support always leads to ban and this is in ToS? Ridiculous. We sent to the support all docs scans and selfies with docs - they didn't even look.

August 20, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Oleg. We regret to inform you that your account has been deactivated due to a violation of our Terms of Service. Please see more details on this page: https://onlyfans.com/terms.

Rated 1 out of 5 stars

Misrepresentation and Retaliation – OnlyFans Allows Agencies to Impersonate Creatorssubscribed to OnlyFans under the…

I subscribed to OnlyFans under the impression that I was interacting directly with creators. In reality, many accounts are run by agencies or impersonators, something OnlyFans does not make transparent. This is fraudulent inducement — I purchased content based on false pretenses.

When I raised the issue and provided evidence, OnlyFans terminated my account instead of addressing the misconduct. I was also completely locked out after starting a chargeback — unlike in the past, when they allowed me to log in and settle.

Consumers should be aware: OnlyFans permits agencies to impersonate creators, misrepresenting interactions to generate more purchases, and then retaliates against users who raise concerns. Username: Icarus76

August 20, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. We advise our Content Creators to make accounts for personal use to upload their own content and interact with Fans directly through their OnlyFans accounts. Please note that any unwarranted chargebacks result in the OnlyFans account being immediately and permanently terminated.

Rated 1 out of 5 stars

A true scam! Don't waste your time.

Tried to be a creater but maintening my privacy, but they always reject it. After sending ID, selfies, connecting social networks, they insisted on more photos of my face. A true scam! Don't waste your time.

August 22, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

I was trying to pass verification on OF…

I was trying to pass verification on OF as a Creator. Since I live in Germany, I have selected this country as it was logical, to pay taxes. I tried to verify with German residence permit, as my partner (M) did as well. Verification was rejected. Than I tried with my Ukrainian Passport and ID. It was rejected. I wrote to support, asking to help with the verification. And they have banned my account and my documents! I cannot verify from another account. The reason they say is ToS violation - Age or identity cannot be verified. But this is their system doesn't accept me! I asked support to change my country to Ukraine and try again. Rejected all the time. My partner asked them for me, from his verified account, and they banned him too! This is just crazy. Banned for asking to help with the verification. Unbelievable. We passed verification easily on Fansly and Fanvue and we won't use OF. Don't! They are crazy. Upd: they again answered we have violated ToS, but we didn't!

August 12, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Alexa. We regret to inform you that your account has been deactivated due to a violation of our Terms of Service. Please see more details on this page: https://onlyfans.com/terms.

Rated 1 out of 5 stars

Run Don't Walk

This company is interested only in making money as quickly as possible. They are profit driven and have the worst customer "service". I have ever encountered. When you confront their underhanded business practices their response is to delete your account. If you considering OF--don't walk away--run.

August 6, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Stay away

Onlyfans is a trap and scam. You never get what you are promised most pages are total scam. They dont have content which they mention. Also most creators hire chatters so you aren't even chatting with them. I have raised a final complaint. Let's see what resolution I get. If I dont im fine. As im anyways deleting my account after the resolution whatever it maybe. Stay away. My username is Krum. Please take a look the creator is again trying to scam me with same trick. Its ridiculous really.

August 13, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Tushar. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Scam Company and Creators - AVOID!!!

Avoid at all costs.
Scam company and scam creators.
They do not deliver what was promised and Onlyfans support will do nothing to assist you.
I bought 2 videos on the 13th of July and the content that was promised in the videos was nowhere to be found. The creator played dumb when I confronted about her and she tried to sell me the actual video for even more money.

Contacted Support and they simply said that there was no violation of their terms and conditions, which is absolutely ridiculous as it was evident from my chat with the creator that she mislead me.

I have no idea how this site is still running with all these negative reviews and scams, it should be closed down asap!

July 13, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Onlyfans is a total scam

Onlyfans is a total scam. Their creators never provide what you pay for and there's no way to get your money back. I bought a ppv bundle from Mikayla Demaiter, the biggest scammer of them all, asked a series of question what the bundle contains and turned out every answer I got from Mikayla was a complete lie. Reported it to OF support and they said that they didn't note any violation of their policy of use.
It's just shocking that a company like that still exists. Look at the amount of negative comments here.

August 3, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Artur. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

No Support, Understanding nor Intelligence

Complete and utter non existent customer service or support. I am trying to sign up to OF as a creator. Not only is OF refusing to verify me, they are actively denying it. I do not use social media, and in their Terms of Service it is NOT written, that Social Media HAS to be active, just that you have to have it. So I created an Account on "X" just for the sake of it. But it is not enough. OnlyFans states, they need to proof my identity. WHAT IS UPLOADING THE PASSPORT THEN FOR???. I won't EVER use social media in this sense or let alone, make my identity public. Fansly and Pornhub do NOT have that problem and the payout works also flawlessly. I have passed the matter of OnlyFans on to the UK's Regulator Ofcom two days ago and passed all emails on to my legal team as well for legal action, as this is entirely arbitrary, and discriminatory practice.

Edit because of OF reply:

The instructions provided from Support are: 1.) Use Social Media to verify it belongs to you. (So I am forced now to use Social Media) 2.) Giving them a real name Facebook Profile (I don't use Facebook) 3.) Using a different Profile Picture for OF, when it is LITERALLY just my Logo literally indicating what I do. Honestly, I am glad Fansly and Pornhub do not have these issues. Their Customer Support is much better and there process is also not discriminatory and arbitrary like OF's process is. My advice to everyone, don't use OF. Make your life easier and stick to Fansly or Pornhub.

July 30, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Pierce. We apologize for any inconvenience caused. Please follow the instructions provided by our support team for a successful account verification.

Rated 1 out of 5 stars

Forgot password?? Just forget about this company to

When it comes to customer service and just company customer relations absolutely hands down worse company ever or will ever be negative rating should be invite for is company of s**** bags

July 12, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Justin. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

No response from OnlyFans Support

No response from OnlyFans Support – just want to start fresh

I have contacted OnlyFans Support multiple times regarding my banned account (@snowiceyy23), and I have not received any reply. I sent them emails, reached out on Twitter, and waited patiently, but still nothing.

I am not asking to restore the banned account. I just want to be allowed to create a new account and work again. This is really important to me.

Please check your support emails and allow us a chance to get a response. It’s very unfair to be ignored with no explanation. 🫥

July 23, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Pranvera. We apologize for any inconvenience caused. After reviewing your account, a decision has been made to terminate your account due to a violation of our Terms of Service.
If you believe that you have not violated our Terms of Service, please fill out the Deactivation Appeal Form to appeal this decision.

Rated 1 out of 5 stars

OnlyFans = Instagram

OnlyFans: A Decline in Value and Transparency
I'm writing to express my significant disappointment with the current state of OnlyFans. I was once a frequent subscriber, drawn in by the platform's offering of 99% explicit content at an affordable price point of $5-$10 per month. This provided a superior alternative to free porn sites.
However, the situation has drastically reversed. Channel subscriptions now range from $25-$50 per month, yet they predominantly feature non-explicit content. Many creators simply repost content readily available on their Instagram accounts, offering no real value for the increased cost. Even "VIP" channels often mirror their public social media presence, failing to deliver on the expectation of exclusive or more explicit material.
OnlyFans' lack of user feedback mechanisms is a major contributing factor to this decline. The inability for users to rate channels they've subscribed to, or for the platform to transparently address reasons for unsubscriptions, allows creators to misrepresent their offerings without accountability.
Given the current circumstances, I would advise individuals to explore free porn sites, which have significantly improved in content quality. Unlike OnlyFans, where free previews are nonexistent, and there's no clear indication of explicit content percentages before purchase, free alternatives often provide a more reliable experience.
If OnlyFans were to implement features allowing for content filtering—such as rating the percentage of naked, semi-naked, and dressed content—it would likely see a resurgence in subscriptions and user satisfaction. This transparency would prevent the current widespread disappointment and combat creators who take advantage of the platform's shortcomings.
While I commend OnlyFans for its past offerings, it has unfortunately devolved into a platform that, at present, feels like a cheat. It purports to sell content that is either no longer prevalent or is offered at exorbitant prices, leading to a deeply unsatisfying user experience.

July 27, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Federico. We are sorry to hear that your experience did not match your expectations. We've taken note of the feature requests; however, we're currently unable to provide a specific timeline. OnlyFans works like a social media platform that allows creators to control their accounts, own content, and prices, so we cannot guarantee any particular activity or type of content from any creator. Content providers are free to run their pages in the way they believe is most profitable, while fans have a choice to subscribe to anyone they believe is interesting.

Rated 1 out of 5 stars

Over three thousand negative reviews…

Over three thousand negative reviews speak for themselves—and they expose the complete disregard OnlyFans has for its customers. These complaints have been out there long enough for the team to act, but they’ve done nothing. Meanwhile, the list keeps growing.

People have suggested countless solutions—mandatory PPV previews, a public rating system, the ability to flag scammers—but none of it matters to them. I’m just waiting for a platform that actually listens to its users. When that happens, OnlyFans will collapse under the weight of its own negligence.

For anyone who is still unaware of the common practice on Onlyfans, avoid accounts run by big agencies (like unruly or verge) they hire chatters and have similar policy of putting terribly misleading descriptions on the content. You never get what you pay for. These creators friend each other on Onlyfans and have their angenices linked on their social media so you can spot them easily.

For better alternatives I recommend mym.fans, each creator has a large media-on-demand gallery that shows a blurred preview and you can see how long the videos are, which is a huge plus. also, videos load faster and don't crash as often as on Onlyfans. And they have more payment options than just cc.

PS. I expect Onlyfans will comment on this review asking to contact support directly to resolve any issues I may have. Don't bother. I'd much rather you told me what kind of changes have been implemented in the recent years when the negative comments started piling on. I'm not seeing any. On the customer end, regarding custmers' experience side, the platform looks exactly the same since day one.

July 27, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Archie. We are sorry to hear that your experience did not match your expectations. We have noted the feature requests; however, we cannot provide the exact timeline at the moment.

Rated 1 out of 5 stars

Trash

Trash. Don't waste your time.

July 25, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Emmalie. We are sorry to hear that your experience did not match your expectations. If you need our assistance, please reply with the account's email or @username.

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