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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, describing it as unreliable, with some encountering issues with payments, including billing discrepancies and difficulties canceling subscriptions. Customers frequently reported problems with customer service, finding it unhelpful and unresponsive, often receiving generic replies or being redirected to bots. Some people were dissatisfied with the service, mentioning that promised content was not delivered and expressing concerns about content moderation policies. Reviewers also expressed concerns about social media, noting issues regarding user safety and content moderation.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as a... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread dissatisfaction. Many... See more

Service

Consumers express significant dissatisfaction with the service. Many report a lack of personal connection and... See more

Social media

Clients share negative opinions on social media, expressing significant dissatisfaction with the lack of... See more

Payment

Users describe negative interactions with payment, citing issues such as unexpected charges, hidden taxes,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This website is a very shady and nothing but huge overall scam. I joined the site to watch a content creator not one of their waste dumpsters and upon paying for the monthly I added the funds to the w... See more

Company replied

Rated 1 out of 5 stars

There is no quality control anymore. I'll just stick to good old cam sites like JLCams.com Nothing beats the pleasure and satisfaction that only real personal contact can give. OnlyFans used to be my... See more

Company replied

Rated 1 out of 5 stars

Its all an scam by crooked Russian owner. The 'creators' are not individuals but agencies run by centers in India. They take 3 seconds before trying to flog you something and they expect... See more

Company replied


Company details

  1. Adult Entertainment Club

Information provided by various external sources

OnlyFans is a social media service based in London, England.


Contact info

  • Great Portland Street 85, W1W 7LT, London, United Kingdom

  • onlyfans.com

1.3

Bad

TrustScore 1.5 out of 5

4K reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

The customer service is ridiculous.

The customer service is ridiculous.
They do not read what you write to them, just ask for proofs, but do not even look at them.
You will waste days for nothing, since they openly allow models to scam and perpetrate frauds.
No action will ever be taken, regardless of the amount of money involved.
If you get scammed, you are doomed.
Models are untouchable and can do everything they want, they can lie and get money from deals, without having to comply to them.

April 18, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Frank. We apologize for any inconvenience caused. All creators are responsible for their accounts and choose the type of content they post and when they post content. We are sorry to hear that the content you purchased didn't meet your expectations. We have reviewed the content and can confirm that it adheres to our Acceptable Use Policy.

Rated 1 out of 5 stars

Onlyfans needs to post account reviews

Saw another review with the same thing, but wanted to repeat it due to its importantance

Onlyfans should have a way for subscribers to rate their experience with an account and allow others considering subscription to view it.

Onlyfans is drenched with accounts scamming their subscribers. If these accounts will not be held accountable for this, then account reviews should be posted to prevent these accounts from scamming more people. This would also incentivise accounts to be more honest to keep their ratings up and attract more subscribers

Buying anything on onlyfans is very risky and feels like a gamble.

Please make this happen

April 15, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. We have noted your feature request and can assure you that it will be reviewed by our dedicated team.

Rated 1 out of 5 stars

WORST SITE EVER!!

WORST SITE EVER!!! So basically their bank transfers take more than a month apparently and their support just doesnt want to reply or be helpful at all and they dont read the emails AT ALL!!! They dont know whats happening its not their fault lol yea sure IT IS YOUR FAULT I dont care really. The money is there for 3 weeks just in the air you know not existing. ITS DIGITAL MONEY AND YOU STILL MAKE IT SEEM LIKE YOU ARE SWIMMING THROUGH THE PACIFIC OCEAN TO DELIVER IT TO ME PERSONALLY. Hope you all lose your job

April 15, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 2 out of 5 stars

This is just an observation that will…

This is just an observation that will no doubt be ignored, treated with contempt or more likely a vitriolic reply.
As a long term fan of porn, I can not help but feel that the pricing policy is now somewhat similar to that of a drug dealer.
I hope I do not underestimate that, what is required to bare your body publicly in a professional mannered is terribly cheap or without the need for proportionate recompence, but, I can not help but feel that some porn stars have lost their way by using sites like only fans, which iappear to me to be a blatant way of getting the aforementioned fans to actually pay for further advertising, whilst enduring 5 second teasers, and then being faced with suggested bills of up to £70 for a clip.
I know a girl must have standards, but if you expect the majority of men to pay this you are deluded, and if you rely on the suckers that do, then you are taking advantage, big style.

April 8, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Henry. We apologize for any inconvenience caused. OnlyFans works like a social media platform that allows creators to control their accounts, own content, and prices. We cannot guarantee any particular activity or type of content from any creator. Content providers are free to run their pages in the way they believe is most profitable, while fans have a choice to subscribe to anyone they believe is interesting.

Rated 1 out of 5 stars

OnlyFans is probably one of the…

(Note: in regards to the reply below this review... I was beyond angry last night, when I wrote this review: I made mistakes because I didn't read the fine print in the OF'S rule book. So eventually my account would disappear and then I would recover, just to be bounced off again. So I took a break, to come back when everything died down, and after reading about the rules. I initially joined because of a woman and didn't read the fine print is what happened. So after I came back my card worked once and didn't work ever again. I have proof that a moderator went into my account and disrupted it, I have emails saying so on numerous occasions... I never got a warning I felt like I was getting hacked...I made a mistake and I know that but there is no reason to make someone fear for their online security, I had a debit card info on my account, I changed it all because of lack of communication by your team, and it WAS your team. I don't need anything from you, just know that your rating stands at 1.4, and this is one of the reasons why)

OnlyFans is probably one of the worst apps for security. These block head moderators are all about freezing or cancelling your account without letting you know, or refreshing your memory of the rules...so there's no room for mistakes...these idiots love to disable payment methods and kick you off whenever you go get your account back. Why? Because apparently crappy OnlyFans kicks you off but it takes a day to process the termination of the account...

The only thing keeping that stupid app around are the adult entertainment models, if it was anything else but, OF wouldn't last even a year!

Mentally challenged tits!

April 3, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Carsten. We apologize for any inconvenience caused. Upon review, there is no active account in our system associated with your email address. Once you delete your account, all information associated with it is deleted.

Rated 1 out of 5 stars

Unjustified chargeback – Creator loses $119 despite content delivery

As a professional content creator on OnlyFans, I delivered a fully customized content order to a fan who paid $119. A few days later, the amount was reversed, and my balance was reduced without any chance to appeal or dispute it.

I provided clear evidence: full chat history, delivery screenshots, and confirmation from the fan. Still, support simply referred me to paragraph 14.b.iii of the Terms and closed the case.

Even more concerning — the fan also requested that I send him a selfie showing his Telegram account open on my phone. This highly suspicious request was ignored by support and never investigated, despite being a strong sign of fraudulent intent.

Despite all this, the fan’s account remains active. Support claims no fraud was detected, and creators like me are left with zero protection.

This situation proves how OnlyFans allows abusive users to exploit the system through chargebacks while creators suffer losses and reputational risk.

I respectfully ask the compliance team to truly review my case and reconsider how such cases are handled.

[Update – April 10, 2025]

After several back-and-forth emails, OnlyFans confirmed once again that they would not reverse the decision or investigate the suspicious behavior of the fan who requested a Telegram selfie and later issued a chargeback.

Support keeps referring to paragraph 14.b.iii and insists they have no power to help creators in such cases — even when the evidence of content delivery and suspicious intent is clear.

This update confirms that creators have **no meaningful protection** against fraud and chargeback abuse on the platform. I stand by my request for OnlyFans to review how they handle such cases and treat creators more fairly.

[Second update – April 11, 2025]

OnlyFans has kindly replied again — with the *exact same* message as before. Word for word. Apparently, the solution to a detailed fraud report is Ctrl+C, Ctrl+V.

They continue to ignore the actual issue: a fan requested a selfie with his Telegram account open on my phone (serious red flag), received $119 worth of custom content, then issued a chargeback — and **his account is still fully active**.

Support hides behind a generic reference to paragraph 14.b.iii of the Terms of Service — as if that magically explains why a creator should lose money and be exposed to fraud, while the fan walks away untouched.

This isn't about a policy clause. It’s about **the platform’s refusal to protect creators** from clearly abusive behavior. No account ban. No investigation. No escalation. Just silence, and a copy-pasted paragraph.

So yes — creators, be aware:
If someone scams you, requests Telegram selfies, and reverses a payment, OnlyFans will say:
*"We’re sorry for the inconvenience. Please refer to paragraph 14.b.iii."*

Make of that what you will.

April 3, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Anette. We apologize for any inconvenience caused. The reversals were carried out in line with our Terms of Service. The conditions under which we may withhold Creator Earnings are outlined in section "14.b.iii" of our Terms of Use.

Rated 2 out of 5 stars

Invoice ##71840268 issue

I requested the payout with invoice #71840268 but the system rejected with questionable reason: his payout has not been processed and the funds have been returned to your OnlyFans balance. I confirm that the banking details are correct, valid, and up-to-date. Also, I already contacted my bank to recheck all numbers/codes and verify that my account is not blocked, restricted, or expired. I already submitted the current bank statement to the support team. Please investigate and solve my problem. Thanks

Account ID: @rubhim_finver
Invoice# : #71840268

March 31, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Rubhim. We apologize for any inconvenience caused. Your case is under review and we will keep you informed accordingly.

Rated 1 out of 5 stars

How do they get away with this?

Was lured in via treads by invitations from beautiful but lonely girls in my local area (fakes of course). And once there the monetisation machine rapidly went through the gears. The conversations seem to be mostly AI generated with someone supervising so that minor glitches and awkward questions can be sidestepped. Fortunately I only spent about $20 in short term subscriptions to three profiles and used a virtual card that I will now disable. I really do not trust this unscrupulous operation to limit credit card charges just to those I authorised. Be very cautious on this site. I cannot understand why they are allowed to get away with such false representation.

April 1, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Kieran. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Updated Review

I’m following up because OnlyFans completely ignored the core of my situation in their response. The chargebacks that led to my account deactivation were not initiated by me—I was the victim of fraud, and my bank flagged and reversed multiple transactions, including OnlyFans charges. I had no control over that, and I’ve already explained it clearly in multiple messages.

I’ve since canceled the compromised card, received a new one, and even offered to repay the full amount. I also said I’m willing to provide bank documentation to back this up. Despite all that, OnlyFans continues to give generic responses with no real effort to understand or resolve the issue.

It’s incredibly frustrating to be shut out of a platform I genuinely valued, especially when I’ve done everything I can to take responsibility for something that wasn’t my fault. There needs to be a real system in place for honest users to resolve situations like this because I’m considering going to the better business bureau about this.

March 24, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Ben. We regret to inform you that your account has been deactivated due to a violation of our Terms of Service. Please see more details on this page: https://onlyfans.com/terms.

Rated 1 out of 5 stars

It is quickly turning from a gem to a t*rd. The models are likely to scam you

They tend to do it at every opportunity because customer service is reluctant to do anything to prevent this scam. Since support team on cam sites like JLCams.com❤️‍🔥is always on a client's side, models tend to do their job a lot better there. There are no false promises, no misunderstandings. They are straightforward enough and right to the point. Having had all this positive experience with them I kind of expected something like that from OnlyFans. But in fact there is no comparison. Despite all the marketing hype around OF, the quality has been drastically decreasing. It is not worth the money they ask for their services anymore.

March 23, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Willy. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

I spend over $200 a day on onlyfans and…

I spend over $200 a day on onlyfans and after I submit a picture and payment verification I was banned for no reason !!! Keep in mind my wallet was stolen I had to get a new driver license and I never use any previous onlyfans account please restore my account .

March 22, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. Your account is currently under review by our dedicated team to ensure its compliance with our Terms of Service and Acceptable Use Policy. We will keep you informed accordingly.

Rated 1 out of 5 stars

Scam, spam, bots, writers

I checked of for some weeks, with some free subs and paid subs.
Tbh i met no model not using agency writers or AI bots to communicate. The conversation go in a ridiculous direction, while of advertises with direct model communication. Over this, they lie in content you buy, they can violate the clear written rules like eg offsite payment sites. Support told me links are allowed. That a model. Say in chat, click the link and save commission....they dont care, in the same time they give no protection for customers of these payments. They told me its a like a social media plattform, they cant forbid it. No ip checks to avoid agency writers obviously. So at the end i wrote a harsh mail, to refund relevant video buys, sold from writers. And closing my account.

Edit: I need add, that a SWs writer tried to put me to another site. He even asked if i understood all or need more info. I reported that, nothing happend. So i tried it with another model of this agency. I just gave her a signal word "call". And she tried it very subtile to press the link and buy there. Here happened nothing to. So overall you can say, models protection is much higher. They can try to move you to other sites, where the customer protection is even worse than on of.( All documented) These were my last "experiences" on of. Its really a scandal how indifferent they handle agency models and customers. All of cost of the customer protection

This page is the worst for the image of SWs, ethically on the bottom. 0 Stars.

March 19, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Christian. We apologize for any inconvenience caused. Upon review, the content provided adheres to our Acceptable Use Policy. Despite our desire to assist you better, we must follow our Terms of Service that you signed when registering your account. All subscriptions, tips, streams, paid posts, and paid messages in our system are non-refundable. For more details, please visit https://onlyfans.com/terms.

Rated 1 out of 5 stars

Bad company

OF targeted my account with a verification requirement and cited TN law even though I don't live there. They did not care. They would not even let me delete the account without verification even though the TN law did not require verification to delete the account. They did not care. I had to reject charges made to my credit card because OF allowed them while blocking my access to the account. They accuse me of violating terms of service. Now the account is deactivated. Fine with me. OF hurts themselves with not getting my business. Don't use OF. Very bad management, no resolution skills and just a clown show. For the record, I violated no terms. OF attempted to fraudulently charge me for content they blocked while preventing me from deleting the account.

March 17, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. Regretfully, your account has been deactivated due to a violation of our Terms of Service. Please see more details on this page: https://onlyfans.com/terms.

Rated 1 out of 5 stars

Absolute trash they don't clearly…

Absolute trash they don't clearly disclose that subscribing yo anything will renew automatically every month and they make it super hard to unsubscribe to anything by hiding the feature away and won't take any accountability for anything whatsoever.
I'd give 0 star if I could stay away from it. Also subscribing to any creator gives you access to nothing but content you can see on their normal platform, everything else is premium and super expensive we're talking often 50 to 100$ for a single video that's absolutely insane.

March 16, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Nick. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 2 out of 5 stars

More regulation needed on content

More regulation needed on content. You can easily sub to someone for $20 and get the exact same content from their social media pages (rubbish 2 second videos, censored images). You always have to pay more for the actual content you were looking for. There’s a few free pages which actually post better content on their page but they’re in the minority.

Only fans should be doing more to prevent this kind of behaviour and police it. I know they won’t cause profit margins mean more than their users but I think user experience means more.

The website itself needs a rework, quite a few bugs which have been there for years. I’m now going to terminate my account though, there’s much better services out there. Don’t fall into the trap of subscribing to scammy, money hungry people/services.

March 16, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

It's a scam.

I cancelled my subscription to an account that was advertising free videos in chat and after received exactly zero from the beginning. I understood I was scammed as she started asking me first to subscribe and then to buy her videos individually.

I asked for a refund within 10minutes of subscribing but it was declined by the OF team member named Kyle.

March 13, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. We apologize for any inconvenience caused. OnlyFans works like a social network and we do not guarantee any particular activity or type of content for any user's profile.

Rated 1 out of 5 stars

This site should have model reviews

This site should hold its content to a rating system to prevent scamming. Like every other side hustle app/site does. There are so many "models" who lie and cheat for subscribers; it's not worth paying a penny since you have no idea who's honest and who's blatantly ripping people off.

March 13, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Kris. We apologize for any inconvenience caused. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Discussed with their business model

Discussed with their business model. You pay subscription and then you must pay more in DM to get ONE video.
I used Faphouse to find the same girl and it’s one payment and access everything

January 8, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback. OnlyFans works like a social network and we cannot guarantee any particular activity or type of content for any user's profile. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

Full of scammers and you get banned for exposing them

I was scammed by a influencer and wanted a refund so they said they don't give refunds. So they banned me with no explanation and the influencer still operates on onlyfans. It's not the first time I've been scammed. stay well away guy's.

September 12, 2024
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Shane. To take a closer look at your case, please reply with the account's email or username. We will do our best to assist you.

Rated 1 out of 5 stars

i see why all these woman are poor

i see why all these woman are poor, the prices they charge for customs are absolutely ridicules, keep away from onlyfans

March 9, 2025
Unprompted review
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Reply from OnlyFans

Thank you for your feedback, Janice. We apologize for any inconvenience caused. We feel sorry for any inconvenience this situation may have caused. Please note that OnlyFans works like a social media platform that allows creators to control their accounts, own content, and prices, so we cannot guarantee any particular activity or type of content from any creator. Content providers are free to run their pages in the way they believe is most profitable, while fans have a choice to subscribe to anyone they believe is interesting.

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