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Company details
Written by the company
At ONS energy, we believe that a sustainable future is possible. Our vision is to be a leader in the energy management industry, helping businesses around the world reduce their energy usage and carbon footprint. We are committed to creating a better world for future generations.
Contact info
124 City Road, London EC1V 2NX, UK, EC1V 2NX, London , United Kingdom
- +44-3300576620
- customercare@ons.energy
- ons.energy
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Great experience
Initially, I was skeptical because it was just a cold call, and I was unsure as ONS Energy had only recently incorporated in March. I thought they might be scammers. However, they quickly won me over by addressing my concerns and offering to work for free on my portfolio if they couldn't show results in 2 weeks. They explained that suppliers often overlook customers, as they have got so many of them which reassured me.
ONS Energy consolidated our entire portfolio under one supplier, resulting in a single group invoice. We had previously been scammed by another broker and were wary of brokers in general, but ONS Energy changed my perspective. They managed a complex change of tenancies with eight different suppliers, a task we had struggled with for over a year.
We were stuck with a broker who placed us in a high-rate contract, and our supplier directed us back to the broker, resulting in no progress. ONS Energy resolved this issue in two months, dealing with poor customer service and complaints from the supplier that we couldn’t manage. They were transparent about their commission and provided their services without any hidden charges. I am very satisfied with the new contract and savings, and they now manage our entire portfolio. Highly recommended!
September 1, 2024
Unprompted review
Reply from ONS Energy
Thank you so much, Stefan, for your thoughtful review! We're glad we could address your concerns and streamline your portfolio under one supplier. Resolving your tenancy issues and high-rate contract was our priority, and we're happy you’re pleased with the outcome. Transparency and customer satisfaction are at the heart of what we do. We're excited to continue managing your portfolio and delivering savings!
Best regards,
Client Relation (ONS Energy)
Awesome support
Awesome support! Very transparent with the prices and services offered. I would definitely recommend!
June 28, 2024
Unprompted review
Reply from ONS Energy
Dear Patrick,
Thank you so much for your kind words and for taking the time to share your experience! we strive to provide the best possible experience for all our customers, and it's feedback like yours that lets us know we're on the right track.
We look forward to serving you again in the future!
Best regards,
Client Relation (ONS Energy)
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