ontechsmartservices.com Reviews 

Maybe this company has different locations in every state but in Riverside County Ca we contacted the call center for help possibly buying and installing a system; however they are adamant in making a consumer pay up front for the consultation. They sent misleading information about tech arrival time and were unreliable, which of course really set us back. Do not pay to get a service not received Then you have to wait over a week to get any money back. If you need a security system look for other companies for proper and professional consultation and installation.

On tech “consultation”

On Tech’s “consultation” is a scam. Their technician arrived late to their 2hr window. The first thing he said was “Which products do you want installed?” I told him I was expecting a consultation as described on their website as “Create a Smart Home plan with the help of an expert.”

I asked about door locks. He said “we have google locks” there isn’t anything called a Google lock. That’s when I knew this was all a scam and cut the appointment short.

After that I have tried for months to get a refund for the $50 fee. The n Tech’s customer support won’t budge and continue to pass me between people while each trying to claim that what I had experienced was my $50 consultation.

On Tech stole $50 from me with no goods or services exchanged in return. That is theft.

I bought a Nest Thermostat from Amazon for my Stepmom's Christmas present and scheduled an installation through them. The gentlemen that came talked us into buying one from OnTech instead with the 1 year "All Services Included" Package. He said this included ANY HELP my 75-year-old might need in the future with ANY items electronic in her house. He set up the Nest and her Cell phone in the app and left.

First bout of Winter and she goes to turn on her heater and it doesn't work, we call you guys out, he comes and fixes it.

She was out of town for a few days earlier this month and was trying to start her air conditioning via her app but it wouldn't work. Her son in law lives close, so he went over and found the whole system was dead and wouldn't turn on. We drive down on a Saturday to try and help. The system said a wiring issue. The nice lady we spoke with first via chat and then she called us to explain that this is a known issue with Nest because they are sensitive. She recommended that we not try to fix ourselves as we are not electricians and forwards us to the scheduling department. Here we encountered one of the rudest people we have ever met. You could just tell he hated his job. We try to make the appointment and he goes on to tell us that we only get the first couple free and that each trip out would be an additional expense. I explain to him that we bought the "All Included Package" and that we were told that they would come out each time for free because as the name states, it's included! After dealing with him and feeling lied to by one of these men, we are done with the Nest that doesn't work and OnTech's services.
And now they are sticking to their 60 day policy and will not refund any of my money. AVOID AT ALL COSTS!

I prepaid $500 for installation of a camera/doorbell. The tech never arrived and their website is down and they are not answering phone calls

Avoid at all costs. Will give you the run-around, tell you they can do certain things to secure a sale and then not be able to deliver on any of those promises. Customer service is totally muddled and looking for technicalities on how to further the run-around. Just book a different service. This one doesn't make sense.

Amazon Home Services sent this person, On Tech to install my blink home security and doorbell. He stayed 5 hours, was saying how cheap he could get a ring doorbell pro and said it was cheaper than AMZN, a double cell battery was two batteries yet no way to separate, god darn him, he is a flimflam man, con, swindler. Elbert saw I'm a disabled a lady and over 70. I wasn't aware of the scam going on until today. The prices quoted for one installation of a ring doorbell was over $408.00. Run if they knock on your door. I am calling Amazon for putting me in danger, AGs office for investigation into Adult Protective services. A ring doorbell today and same model on Amazon is $89. Crooks.

The technician cursed in normal conversation as if it was professional behavior. They charged a separate $100 fee for each device installation. He was incredibly condescending when speaking to me. Asked how many people lived here, told me that I should know more about my technology purchases…I was insulted at every turn. Asked why I would choose one lock over the one that they sell. Why would I choose one security company over another. He called his next client a stupid b***h. He was incredibly rude and unprofessional. It was pretty shocking. I couldn’t wait for him to finish his work and leave.

I paid $50 to have a technician come to my house and help inform me on which cameras to properly choose exactly from Ring so I did not fall into issues and then have to deal with exchanges/returns etc. When the installer came he told me I needed an adapter/out let installed by an electrician which I came to find out I did NOT. This led to the first incorrect purchase, the second camera he suggested for another angle I came to find out was not the correct one and I had to buy the one that already came with mounting. This is now after I placed my order with Ring and have contacted them and the order has been placed and on the way so they cannot stop it. This means I now have to wait another week for the products to arrive to then return them and then REORDER the cameras which I will have LOST my Black Friday discount on and hopefully receive those in another 2 weeks on top. This is an absolutely horrible company I will never use or recommend you to anyone for the headache you caused me.

This company is a scam.

The system they installed in my home stopped working after a power outage, I’ve only had the system for 3 months. Now they’re trying to charge me over $100 to come repair the faulty system they installed!

Charged $129 to flip a switch - my condo in Miami. As I'm in NY, I wanted to know what he fixed/what was wrong. Called tech who promised to call back in 15 mins - that was a DAYS ago !! Emailed & called cust svc. They couldn't give a d_mn !!!! NEVER WILL I USE THEM AGAIN !!!!

Did not even bother showing up. Did not answer phones. Deplorable customer service. If you see Handy assign you an installation from OnTech you may as well call and ask for a reschedule right away. Google should be ashamed of the service provided.

Kudos to Yorando and Conrad from the Totowa, NJ OnTech office! They did a great job getting my Nest to work downstairs (and did some nifty work to get it running with out the C Wire) and helped me upgrade to learning Nest upstairs. Thanks for taking the time to get it right!

Do not trust their services. Poor customer service

After reading some reviews that they are not recording correctly email addresses. I had this exact issue when requesting advisory service. I cancelled my service $49.99 minutes after not getting email confirmation and when confronted rep he said may take 24 hours. Now I’m in delema and does not make any sense to correct their mistake and resend the email confirming my request for advisory service. Without any email confirmation requesting a advisory service and then canceling, a credit card dispute is in question…?

I did not get the service I paid for.
I paid for a ring video doorbell installation.
Tech was here for 15 mins and did not do anything I asked. He mounted it differently then what I asked. The 1 most important thing I hired ontech for was to hardwire the ring doorbell AND IT IS NOT HARDWIRED!!!! He had no tools at all. No face mask, no gloves, no shoe coverings and no hand sanitizer. I COULD HAVE DONE THIS JOB MYSELF BETTER and I have on the last one that Ring replaced due to battery malfuction. They have a guarantee but I just want a tefund because I dont trust the next tech they send at all. I dont trust the skill level of the techs at all. Unprofessional. $141.69 after tax for install to be completely wrong. I dont want them back to my home again. I live in an apartment and I cant keep mounting and unmounting this doorbell because their incompetence.

scam, avoid !

DO NOT PURCHASE THE NEST SMOKE DETECTORS. Not only do they not function properly but the OnTech service is deplorable. I've been on the phone with these obviously ill informed employees a dozen times over almost 2 weeks. I wait, am put on hold, sent to another person. I was told they'd email me mailing labels to return the malfunctioning detectors. I have yet to get anything from them. I know when I call that I'll be put on hold and passed around with no respect. I can't wait to get On Tech OUT OF MY LIFE. I am a respected business woman and I'm spreading the word. ONTECH HAS NO IDEA WHAT IT'S DOING. Or maybe it's just a scam business?

Ordered Smart Security Camera. Product met expectations and delivered on-time, kept informed of delivery process.