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On The House Reviews 428

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TrustScore 5 out of 5

4.8

Property Maintenance
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the team's efficiency, quick response times, and clear communication. Consumers frequently mention that the service provided is excellent, with jobs completed on time and to a high standard, often exceeding expectations. However, some customers also noted issues with communication, mentioning instances where they felt the company reserved the right to charge for missed appointments or that their neighbors complained about rude staff. A few other people also felt that there were errors in the work performed or that the company was not responsive enough in certain situations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Customer service

Consumers find customer service to be positive. Many reviewers appreciate the care and responsiveness of the... See more

Based on these reviews

Rated 5 out of 5 stars

Adriana Adriana is the most helpful manager I’ve ever worked with in OTH, no issue is too big or small and she will drop everything to help out in emergency situations where urgent action is neede... See more

Rated 5 out of 5 stars

I’m very pleased to recommend OTH & their great team. I dealt mostly with Mary who was efficient, friendly & nothing was too much trouble. I needed a fire safety certificate & the whole process was co... See more

Rated 5 out of 5 stars

Adriana did an excellent job with the gardening work. She arrived on time, was polite and professional, and worked efficiently to tidy up and refresh the garden area. Everything was left clean a... See more

Rated 5 out of 5 stars

I'm extremely impressed with the service provided. The team was very quick to respond, and their communication throughout was clear and professional, especially Mary. What stood out most was the eng... See more

Company details

  1. Property Maintenance
  2. Building Firm

Written by the company

Home repairs - Nationwide - On-Demand - need a tradesperson now? Contact us today.

Contact info

4.8

Excellent

TrustScore 5 out of 5

428 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very polite and friendly contractor

Very polite and friendly contractor. He was on time and did the task assigned to him and was very respectful whilst in the property. Highly recommend. Also had a friendly reminder from head office of the appointment, which was a welcome touch should you forget about it.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

EXTORTIONATE

EXTORTIONATE! And don’t get the job done properly requiring a revisit and, on top of this, another quote I had to pay for!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company especially with Adrianna

I have been using On The House for a few years and they have been a great company to work with especially Adrianna, she is the most helpful individual and always goes the extra mile to resolve issues, looking forward to many more years working together.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Efficient appointment system, good communication, and the job was carried out quickly with only minimal disruption (which was not what I'd expected). Thank you to Adriana, Dwight, and the electrician whose name I don't know

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Mr Rick David

Mr. Rick David was ponctual and extremely professional.
All was done very swiftly and respectfully. My thanks to Rick.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied

I was overall very satisfied with the service received and the company got the refurbishment work done in my property very quickly. Moreover, I was able to liaise with their rep called Will extremely easily in order to facilitate all aspects of logistics including parking permits etc.

January 22, 2026
Unprompted review

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